Download Basic Communication Skills

SPEECH COMMUNICATION FOR BUSINESS & THE PROFESSIONS – SPC 2065
STUDY GUIDE TEST I
INSTRUCTOR: PECK
Be sure to check all lecture notes…remember, test #1 is based on in class lectures in addition to your chapters. If
you were not in class any day, be sure to get the notes from a classmate. If you use this study guide, answer all of
the questions, along with reviewing your notes and chapters, you will pass your test. Your test will comprise of:
multiple choice, matching, definition and short answer questions. Keep in mind, the questions below may be asked
in a different manner in your test. These are the subject areas in which you will be tested:
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Define: business communication. What is an organizational culture in a business/workplace?
Be able to identify and diagram the Transactional Model of Communication.
Know the eight basic components of communication and the function of each. (The components are in the
model of communication – review the handout.)
What are the three contexts (settings) of communication?
Define: communication networks.
The two types of communication networks that exist are formal and informal. What is the difference between
each type?
What are the three directions of communication that exist in formal networks? Name each and describe the
types of messages, or purposes, of each.
Define: culture. Define: co-culture.
What are some cultural and co-cultural factors that can shape communication?
What are the six differences in cultural customs and behaviors in doing business?
Differentiate between monochronic and polychronic cultures; high context versus a low context culture;
individualistic and collectivist culture. Provide an example of each.
Know the differences between task and social orientation and short and long term orientation.
What is the relationship between listening and hearing?
What are the four types of listening styles? Define each.
Name the seven faulty listening behaviors. Briefly explain each. Why do we fall into these behaviors (what
are the barriers)?
What are the eight ways to listening more effectively?
Define nonverbal communication.
Name the types of nonverbal communication. Give an example of each
What are the five characteristics of nonverbal communication?
Why is nonverbal communication considered to be ambiguous?
What are the six ways to help with clarity and ambiguity in language?
Why is it important to use powerful language in such professional communication like resumes? What is the
perception of poor language and grammar in a cover letter and resume?
What is the difference between low level and high level abstractions in language use? Provide an example of
each.
Define: genderlects. Differentiate between masculine and feminine speech. Explain each.
Define: communication climate. What are the two types of messages that occur in communication climates?
What are the ways that people approach conflict and the ways in how is it handled?
Who is your favorite communications teacher? If you get this wrong, you fail the test!!! :-)
GOOD LUCK!!
**Please note…this test is not about regurgitating information word-for-word. It is about recognizing information,
understanding it, and having the ability to state the correct answers in your own words. Do your best, and do not try
to memorize a bunch of information…you will give yourself message overload! Relax, study, and you will do well!