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Plan Project/Operation Configuration Documentation Version 0.0 3-Aug-17 Delivered – August 3, 2017 Distribution List – Version 0.0 Gary Neshanian By: Gary Neshanian (PMP®) Nish Consulting 2336 Elden Ave., Suite G Costa Mesa, CA 92627 Phone (949) 631-2871 [email protected] http://consulting.gnish.com Project Manager Gary Neshanian Executives (Chief) Chief Information Officer - CIO Information Systems Manager - ISM Managers (Functional) Systems Manager - SM Webmaster - WM Operator(s) - Ops Stakeholders (Customers) Sponsor Business Unit Manager – BUM Vendors Copyright © 1995-2010 Nish Consulting, all rights reserved. This documentation is for the sole use of Nish Consulting clients, no unauthorized reproduction is allowed. HOSTNAME APPENDIX C – STATEMENT OF W ORK (SOW) Authorization (who) Introduction Gary Neshanian is a Project Manager and certified Project Manager Professional ® (PMP ), with a Bachelor’s Science in Computer Science Engineering from California State University at Long Beach. He does his independent IT consulting work through his Nish Consulting since 1986. Stakeholders (who) Sponsor (authorizer): interest, influences, impact. Team member(s): interest, influences, impact. Customer(s): interest, influences, impact. Vendor(s): Products, services. Business Case (why) What need is this filling? Was there a feasibility study or steering committee involvement? Charter (what) Purpose (objectives) Gary has authored this document, and it has evolved during his many years of enterprise and information technology work. It is based on his training from the Project Management Institute, and his experience in both private LAN/Intranet and public WAN/Internet environments. Requirements (needs) What product, service, or result is being developed? Any constraints or dependencies. Scope (how) Description This is intended as a boilerplate/template for a computer host/system configuration, installation, operation, and maintenance service log document. It is intended as a System Configuration (Nish Consulting) c APPENDIX C – STATEMENT OF W ORK (SOW) HOSTNAME starting point that can be used anywhere from system/enterprise analysis and planning to post installation/inventory documentation. Deliverables Deliverable documents or attachments. Acceptance Expectations and criteria for formal completion and acceptance by the sponsor and stakeholder(s). Project Plan (methodology) Project Management Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. PM approaches: Phased (Waterfall), Incremental, Iterative (Agile/Scrum), and Lean. Appendices Appendix A – Appendix C – Appendix C – Project Plan Statement Of Work Statement Of Work (SOW) 1 Introduction 1.1 Background 1.2 Scope 1.3 Objectives System Configuration (Nish Consulting) d HOSTNAME APPENDIX C – STATEMENT OF W ORK (SOW) 2 Requirements 2.1 Work Breakdown Structure (WBS) 2.2 Deliverables 2.3 Schedule 2.4 Resources 2.5 Performance Monitoring and Status Reporting 3 Costs 4 Assigned Responsibilities 5 Assumptions, Risks, Constraints and Dependencies 5.1 Assumptions/Exclusions 5.2 Risks 5.3 Constraints 5.4 Dependencies 6 Applicable Documents, Abbreviations/Acronyms 6.1 Applicable Documents 6.2 Abbreviations/Acronyms 7 Appendices System Configuration (Nish Consulting) e Hostname Authorization (who) INTRODUCTION Service Level Agreement Appendix E – Standard Operating Procedures Appendix F – Service Log Appendix G – Glossary Appendix H – Reference Infrastructure/ Service Management Information Technology service management (ITSM) information and solutions are based on Information Technology infrastructure library (ITIL) best practices. Best practices ensure data centers have comparable services. Today ITIL is the worldwide de-facto-standard for service management and contains broad and publicly available documentation on how to plan, deliver and support IT services. ITIL core: Strategy, Design, Transition, Operation, Continual Service Improvement. System Configuration (Nish Consulting) i Hostname Authorization (who) INTRODUCTION Waterfall Waterfall approach means that you complete a number of phases in an ordered sequence: requirements analysis, design, implementation/integration, and testing. Traditional phased approach identifies a sequence of steps to be completed, five developmental components can be distinguished (four stages plus control): 1. Initiation 2. Planning and Design 3. Execution 4. Monitor and Control 5. Completion This approach can be more risky since problems may not be discovered until much later in the project, and don’t show any value until completion. Modified waterfall approach breaks the project down into two or more parts, sometimes called phases or stages. Manageable pieces allow you to prototype areas, and modify your design, with fewer risks to the project. Project Management Institute, Project Management Body of Knowledge (PMBOK). System Configuration (Nish Consulting) ii Hostname Authorization (who) INTRODUCTION Iterative Iterative approach involves a sequence of incremental steps, or iterations. Iterations include some of the development disciplines (requirements, analysis, design, implementation...), have a well-defined set of objectives, and produce a partial working implementation of the final system. Successive iterations build on the previous iterations to evolve and refine the system until the final product is complete. Agile (Manifesto) - founded on a process view of human collaboration, is adaptive manner, rather than as a completely pre-planned process or difficult to plan ahead. Scrum - agile software development method, rugby approach of one cross-functional team across multiple overlapping phases "team passing the ball back and forth". http://www.scrumalliance.org/pages/what_is_scrum http://scrumpad.wpengine.com/features/scrumpad-overview System Configuration (Nish Consulting) iii Hostname Authorization (who) INTRODUCTION http://agile101.net/2009/09/08/the-difference-between-waterfall-iterative-waterfall-scrum-and-lean-in-pictures/ System Configuration (Nish Consulting) iv Hostname Authorization (who) INTRODUCTION Conventions Used in this document: [Fill-in] values are used to prompt you for information that will be linked to other places in the document. Bold to highlight a particular word or statement. Italic to highlight a particular phrase. Gray words have been used for linked values that you shouldn’t have to modify. Sections Authorization (who) Introduction Table of Contents Table of Diagrams 1 System 2 Hardware 3 Software 4 Network 5 Services 6 Site Appendix A – Appendix B – Appendix C – Appendix D – Appendix E – Appendix F – Appendix G – Appendix H – Index/Glossary Notes purpose, charter, scope, wbs and conventions of this document listed by section and page listed by page specifications and contact information processing, resources, peripherals and racks operating systems and configurations network diagram and file listings application services and systems documentation and specifications Project Plan Work Breakdown Structure (WBS) Statement Of Work (SOW) Service Level Agreement (SLA) Standard Operating Procedures (SOP) Service Log Glossary Reference Terms sorted alphabetically THIS DOCUMENT IS PROVIDED ON A FREE AND "AS IS" BASIS. THE AUTHOR EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIS DOCUMENTS USE. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT FROM ITS USE. System Configuration (Nish Consulting) v HOSTNAME TABLE OF CONTENTS Table of Contents Authorization (who) .............................................................................................................a Introduction ..........................................................................................................................a Stakeholders (who) ..............................................................................................................a Business Case (why) ............................................................................................................a Charter (what) ......................................................................................................................a Purpose (objectives) .............................................................................................................a Requirements (needs)...........................................................................................................a Scope (how) .........................................................................................................................a Project Plan (methodology) ................................................................................................ b Conventions ....................................................................................................................... vi Sections .............................................................................................................................. vi Table of Contents .............................................................................................................. vii Table of Diagrams.............................................................................................................. xi 1 System ......................................................................................................................... 1 1.1 Hostname ............................................................................................................ 1 1.2 Model .................................................................................................................. 1 1.3 Manufacturer ....................................................................................................... 1 1.4 Vendor................................................................................................................. 1 1.5 Systems Manager ................................................................................................ 1 1.6 Webmaster .......................................................................................................... 1 1.7 Operator(s) .......................................................................................................... 1 1.8 Service Organization ........................................................................................... 1 1.9 Installation........................................................................................................... 2 2 Hardware ..................................................................................................................... 3 2.1 Central Processing Unit (CPU) ........................................................................... 3 2.2 Memory ............................................................................................................... 3 2.3 Disk Array........................................................................................................... 3 2.4 Storage Device(s) ................................................................................................ 3 2.5 Rack .................................................................................................................... 4 2.5.1 Bays................................................................................................................. 4 3 Software ...................................................................................................................... 5 3.1 Operating System (OS) ....................................................................................... 5 3.2 Graphical User Interface (GUI) .......................................................................... 5 3.3 File System Management .................................................................................... 5 3.3.1 Partition Table(s) ............................................................................................ 5 4 Network....................................................................................................................... 6 4.1 Interface .............................................................................................................. 6 4.2 Files ..................................................................................................................... 7 4.2.1 hosts ................................................................................................................ 7 4.2.2 defaultrouter .................................................................................................... 7 4.2.3 nsswitch.conf .................................................................................................. 7 4.2.4 resolv.conf ....................................................................................................... 7 4.3 Local Area Network (LAN) ................................................................................ 7 System Configuration (Nish Consulting) vi HOSTNAME TABLE OF CONTENTS 4.3.1 Router.............................................................................................................. 7 4.4 Wide Area Network (WAN) ............................................................................... 7 4.4.1 Firewall ........................................................................................................... 7 4.4.2 Demilitarized Zone (DMZ) ............................................................................. 7 4.5 Domain (Corporate) ............................................................................................ 7 5 Services ....................................................................................................................... 8 5.1 Application .......................................................................................................... 8 5.1.1 Database .......................................................................................................... 8 5.1.2 Transaction Processing ................................................................................... 8 5.2 Network............................................................................................................... 8 5.2.1 Web ................................................................................................................. 8 5.2.2 HTTP............................................................................................................... 8 5.2.3 HTTPS ............................................................................................................ 8 5.2.4 FTP .................................................................................................................. 8 5.2.5 Telnet .............................................................................................................. 8 6 Site .............................................................................................................................. 9 6.1 History................................................................................................................. 9 6.2 Map ..................................................................................................................... 9 6.3 Overview ............................................................................................................. 9 6.3.1 Index.html ....................................................................................................... 9 6.3.2 Frames ............................................................................................................. 9 6.3.3 Pages ............................................................................................................... 9 6.4 Organization ........................................................................................................ 9 6.4.1 Files ................................................................................................................. 9 6.4.2 Folders............................................................................................................. 9 Appendix A – Project Plan ................................................................................................a 1 Overview ......................................................................................................................a 1.1 Personnel ..............................................................................................................a 1.1.1 Project Manager ...............................................................................................a 1.1.2 Development ....................................................................................................a 1.1.3 Review .............................................................................................................a 1.1.4 Delivery............................................................................................................a 1.1.5 Acceptance .......................................................................................................a 1.1.6 Other Vendors ..................................................................................................a 2 Timeline ...................................................................................................................... b 3 Resources .................................................................................................................... b 4 Milestones ....................................................................................................................c 4.1 Analysis................................................................................................................c 4.2 Development ........................................................................................................c 4.3 Review .................................................................................................................c 4.4 Delivery................................................................................................................c 4.5 Completion...........................................................................................................c 5 Acceptance ...................................................................................................................c 5.1 Requirements .......................................................................................................c 5.1.1 Testing..............................................................................................................c 5.1.2 Date ..................................................................................................................c System Configuration (Nish Consulting) vii HOSTNAME TABLE OF CONTENTS 5.2 Signoff..................................................................................................................c Appendix B – Work Breakdown Structure (WBS) .......................................................... d 1 Costs............................................................................................................................ d 2 Budget ......................................................................................................................... d 3 Activities ..................................................................................................................... d 4 Procurements............................................................................................................... d 5 Risks............................................................................................................................ d Appendix C – Statement Of Work (SOW)........................................................................e 1 Introduction ..................................................................................................................e 1.1 Background ..........................................................................................................e 1.2 Scope ....................................................................................................................e 1.3 Objectives ............................................................................................................e 2 Requirements ...............................................................................................................e 2.1 Work Breakdown Structure (WBS) .....................................................................e 2.2 Deliverables .........................................................................................................e 2.3 Schedule ...............................................................................................................e 2.4 Resources .............................................................................................................e 2.5 Performance Monitoring and Status Reporting ...................................................e 3 Costs.............................................................................................................................e 4 Assigned Responsibilities ............................................................................................e 5 Assumptions, Risks, Constraints and Dependencies ...................................................e 5.1 Assumptions/Exclusions ......................................................................................e 5.2 Risks.....................................................................................................................e 5.3 Constraints ...........................................................................................................e 5.4 Dependencies .......................................................................................................e 6 Applicable Documents, Abbreviations/Acronyms ...................................................... f 6.1 Applicable Documents ......................................................................................... f 6.2 Abbreviations/Acronyms ..................................................................................... f 7 Appendices ................................................................................................................... f Appendix D – Service Level Agreement (SLA) .............................................................. g 1 Purpose........................................................................................................................ g 2 Scope of services......................................................................................................... g 2.1 Systems Operations Access ................................................................................ g 2.2 Backups ............................................................................................................... g 2.3 Restores ............................................................................................................... g 2.4 Infrastructure ....................................................................................................... g 2.5 First Level Application Support.......................................................................... g 2.6 Consulting Support ............................................................................................. g 2.7 Desktop Support.................................................................................................. g 3 Performance objectives ............................................................................................... g 4 Availability schedule .................................................................................................. g 5 Maintenance schedules ............................................................................................... g 6 Service schedules ........................................................................................................ h 7 Terms of agreement .................................................................................................... h 8 Approval ..................................................................................................................... h Appendix E – Standard Operating Procedures (SOP) ....................................................... i System Configuration (Nish Consulting) viii HOSTNAME TABLE OF CONTENTS Appendix F – Service Log ................................................................................................ j Appendix G – Glossary .................................................................................................... k Appendix H – Reference ................................................................................................... l Index .................................................................................................................................. m Notes ................................................................................................................................... n System Configuration (Nish Consulting) ix HOSTNAME TABLE OF DIAGRAMS Table of Diagrams Rack Diagram ...................................................................................................................................4 Partition Table(s) ..............................................................................................................................5 Network Diagram ..............................................................................................................................6 Site Map............................................................................................................................................9 Project Timeline ................................................................................................................................b Project Resources ............................................................................................................................b Service Log ........................................................................................................................................ j System Configuration (Nish Consulting) x HOSTNAME 1 SYSTEM 1 System 1.1 Hostname Host 1.2 Model Model 1.3 Manufacturer [Sun | IBM | HP | DG | Compaq | HP] 1.4 Vendor Company: Sales Representative: SR Phone: Sales Engineer: SE Phone: 1.5 Systems Manager Name: SM Phone: SM Pager: 1.6 Webmaster Name: WM Phone: WM Pager: 1.7 Operator(s) Name(s): OP Phone Number: OP Pager Number: 1.8 Service Organization Contract Number: Service Level Agreement: Service Representative: Field Technician(s): Service Phone: Emergency Phone: System Configuration (Nish Consulting) 1 HOSTNAME 1 SYSTEM 1.9 Installation Date: Technician: Configuration/Format specifications: Hardware installation: Software Installation: Online/Live date: Statement of Work (Appendix A) Project Plan (Appendix B) Service Level Agreement (Appendix C) Maintenance-Service (Appendix E) System Configuration (Nish Consulting) 2 HOSTNAME 2 HARDWARE 2 Hardware 2.1 Central Processing Unit (CPU) [Sparc | RS6000 | Intel | Pentium], Speed MHZ, # Processor(s) 2.2 Memory RAM MB Random Access Memory (RAM) Cache MB Cache 2.3 Disk Array System Disk GB System Disk Data Disk GB Data Disk 2.4 Storage Device(s) Tape GB Tape Cartridge GB Cartridge System Configuration (Nish Consulting) 3 HOSTNAME 2 HARDWARE 2.5 Rack Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Rack Diagram 2.5.1 Bays 1 2 3 4 5 System Configuration (Nish Consulting) 4 HOSTNAME 3 SOFTWARE 3 Software 3.1 Operating System (OS) [Unix | DOS | NT], [95 | 98 | 2000 | NT | Solaris | AIX | UX] 3.2 Graphical User Interface (GUI) [X-Windows | Microsoft Windows] 3.3 File System Management [UFS | DOS | FAT32 | NT] 3.3.1 Partition Table(s) Solaris System/Data Partitions (# GB): # Size(MB) Tag Path Mount point 0 root \ (root) 1 swap 2 (all) 3 4 5 6 7 Description Partition Table(s) System Configuration (Nish Consulting) 5 HOSTNAME 4 NETWORK 4 Network Internet WorldWideWeb Internet DMZ (WAN) Error! Not a valid link. Not a valid link.] [Error! Error! Not a valid link. Not a valid link.] [Error! Intranet (LAN) Error! Not a valid link. Not a valid link.] [Error! Error! Not a valid link. Error! Not a valid link..Error! Not a valid link. [Error! Not a valid link.] Network Diagram 4.1 Interface Hostname hostname Domain domain.org IP address 127.0.0.1 Sub-net mask 255.255.255.0 Name Server (DNS/WINS) 127.0.0.0 Default Gateway 127.0.0.0 System Configuration (Nish Consulting) 6 HOSTNAME 4 NETWORK 4.2 Files 4.2.1 hosts Error! Not a valid link. Error! Not a valid link. alias(s) 4.2.2 defaultrouter domainname Error! Not a valid link. server host.com 4.2.3 nsswitch.conf hosts dns file 4.2.4 resolv.conf 127.0.0.1 4.3 Local Area Network (LAN) 4.3.1 Router default_gateway, 127.0.0.25 4.4 Wide Area Network (WAN) 4.4.1 Firewall firewall, 127.0.0.99 4.4.2 Demilitarized Zone (DMZ) web, 127.0.0.27 4.5 Domain (Corporate) System Configuration (Nish Consulting) 7 HOSTNAME 5 SERVICES 5 Services 5.1 Application 5.1.1 Database [Oracle | Sybase | SQL Server] 5.1.2 Transaction Processing [eCommerce | Credit Card Processing] 5.2 Network 5.2.1 Web [Apache | Netscape | IIS] 5.2.2 HTTP Port: 80 5.2.3 HTTPS Port: 5.2.4 FTP Port: 21 5.2.5 Telnet Port: 23 System Configuration (Nish Consulting) 8 HOSTNAME 6 SITE 6 Site 6.1 History 6.2 Map Site Map 6.3 Overview 6.3.1 Index.html 6.3.2 Frames 6.3.3 Pages 6.4 Organization 6.4.1 Files 6.4.2 Folders System Configuration (Nish Consulting) 9 HOSTNAME APPENDIX A – PROJECT PLAN Appendix A – Project Plan 1 Overview Explanation of project plan and responsibilities. 1.1 Personnel 1.1.1 Project Manager Gary Neshanian 1.1.2 Development Gary Neshanian 1.1.3 Review Gary Neshanian 1.1.4 Delivery Gary Neshanian 1.1.5 Acceptance Customer 1.1.6 Other Vendors System Configuration (Nish Consulting) a APPENDIX A – PROJECT PLAN HOSTNAME 2 Timeline Microsoft Gantt chart: Project Timeline 1 Initiate (Requirements) 2 Plan (Analysis) 3 Manage (Develop) 4 Execute (Refine) 5 Close (Final Delivery) May June July Aug Sep Oct Project Timeline 3 Resources Microsoft Resources table: Project Resources System Configuration (Nish Consulting) b HOSTNAME APPENDIX A – PROJECT PLAN 4 Milestones Major task break down with date assignments. 4.1 Analysis Completion of needs analysis. (hours, date) 4.2 Development Completion of development . (hours, date) 4.3 Review Completion of client review. (hours, date) 4.4 Delivery Completion of delivery/installation. (hours, date) 4.5 Completion Formal transfer to acceptance team. (hours, date) 5 Acceptance Acceptance testing and date requirements. 5.1 Requirements 5.1.1 Testing 5.1.2 Date 5.2 Signoff Who? System Configuration (Nish Consulting) c HOSTNAME APPENDIX A – W ORK BREAKDOWN STRUCTURE (WBS) Appendix B – Work Breakdown Structure (WBS) 1 Costs ? 2 Budget ? 3 Activities ? 4 Procurements ? 5 Risks ? System Configuration (Nish Consulting) d HOSTNAME APPENDIX C – STATEMENT OF W ORK (SOW) Appendix C – Statement Of Work (SOW) 6 Introduction 6.1 Background 6.2 Scope 6.3 Objectives 7 Requirements 7.1 Work Breakdown Structure (WBS) 7.2 Deliverables 7.3 Schedule 7.4 Resources 7.5 Performance Monitoring and Status Reporting 8 Costs 9 Assigned Responsibilities 10 Assumptions, Risks, Constraints and Dependencies 10.1 Assumptions/Exclusions 10.2 Risks 10.3 Constraints 10.4 Dependencies System Configuration (Nish Consulting) e HOSTNAME APPENDIX C – STATEMENT OF W ORK (SOW) 11 Applicable Documents, Abbreviations/Acronyms 11.1 Applicable Documents 11.2 Abbreviations/Acronyms 12 Appendices System Configuration (Nish Consulting) f HOSTNAME APPENDIX D – SERVICE LEVEL AGREEMENT (SLA) Appendix D – Service Level Agreement (SLA) 1 Purpose This agreement is between Information Systems and Business Application. This document outlines the service level roles, responsibilities, and objectives of Information Systems and Business Application in support of Business Application. 2 Scope of services Day-to-day operations and maintenance. 2.1 Systems Operations Access Data processing environment. 2.2 Backups Regular application and data backups. 2.3 Restores Data recovery, when required. 2.4 Infrastructure Local and wide area networks. 2.5 First Level Application Support existing applications. 2.6 Consulting Support Expertise to consult on needs. 2.7 Desktop Support Software applications, installation and support. 3 Performance objectives 4 Availability schedule Application Monday Tuesday Wednesday Thursday Friday Saturday Sunday 5 Maintenance schedules Standard: Noon Sunday to 4 A.M. Monday (proposed) System Configuration (Nish Consulting) g HOSTNAME APPENDIX D – SERVICE LEVEL AGREEMENT (SLA) As scheduled and agreed in advance with affected business units 6 Service schedules Contact Application Monday Tuesday Wednesday Thursday Friday Saturday Sunday 7 Terms of agreement The signatures of this document indicate agreement to its content, that it is valid, has achievable objectives, and represents the intent of Information Systems to meet the system needs of Business Unit as they relate to the Business Application. This document is controlled by Department Manager of Information Systems and Business Manager, of Business Unit. Any modifications to this agreement require the review and approval of both parties. Inputs relative to the content or distribution of this document should be forwarded to the director of Information Systems. This document will remain in effect until replaced with an updated version. It will be reviewed annually for currency, accuracy, and completeness. The next review is scheduled for {Month}, {Day} 200 . 8 Approval {Information Systems Name} {Business Unit Name} System Configuration (Nish Consulting) Signature Signature Date Date h HOSTNAME APPENDIX E – STANDARD OPERATING PROCEDURES (SOP) Appendix E – Standard Operating Procedures (SOP) Procedures for daily operations, emergency response and contact information should be inserted here. Responsible personnel for what days of the week, time of day with their phone numbers, pager numbers and any other information need to contact them. Also any outside vendors, their contract numbers and phone numbers needed to support this system. Always enter emergency calls in the Service Log (Appendix A). Responsible Manager: Days of week: Time of day: Phone: Pager: Service Vendor: Contract Number: Service Level: Response Time: Phone: System Configuration (Nish Consulting) i APPENDIX F – SERVICE LOG HOSTNAME Appendix F – Service Log Date Task (including: downtime, dependencies, impact…) Done Technician Notes Service Log System Configuration (Nish Consulting) j HOSTNAME APPENDIX H – REFERENCE Appendix G – Glossary Project Plan (PP) how and when of objectives, products, milestones, activities and resources required. Service Level Agreement (SLA) part of a service contract where the level of service is formally defined. Standard Operating Procedure (SOP) fixed instructions or steps for carrying out usually routine operations. Scope Of Services (SOS) lists of tasks which are, or may be, required for a vendor. Statement Of Work (SOW) document defining work activities, deliverables and timeline for a vendor. Terms Of Service (TOS) rules of on-line service provider, break and risk being "TOS-sed" (disconnected). Work Breakdown Structure (WBS) division of a project into tasks and subtasks. System Configuration (Nish Consulting) k HOSTNAME APPENDIX H – REFERENCE Appendix H – Reference PMI.org is the world’s leading not-for-profit membership association for the project management profession. PMP® credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Copies of vendor needs analysis, sales configurations, purchase orders, and maintenance contracts should all be inserted here. Instructions and locations of all hardware, software and application documentation should be inserted here. System Configuration (Nish Consulting) l HOSTNAME INDEX Index Appendix Emergency Procedures, h Project Plan, c Reference, j Service Level Agreement, f Service Log, i Statement Of Work, a Computer Hostname, 1 Model, 1 Hardware, 3 CPU, 3 Disks, 3 Memory, 3 Storage Device(s), 4 Network, 6 Files, 7 Interface, 6 LAN, 7 WAN, 7 Operator, 1 Pager, 1 Phone, 1 Service Contract Number, 1 Emergency, 1 Field Engineer, 1 Level, 1 Phone, 1 System Configuration (Nish Consulting) Support Representative, 1 Services, 8 Application, 8 Database, 8 FTP, 8 HTTP, 8 HTTPS, 8 Network, 8 Telnet, 8 Transaction, 8 Web, 8 Site, 9 History, 9 Map, 9 Organization, 9 Overview, 9 Software, 5 File System, 5 Graphical User Interface, 5 Operating System, 5 Systems Manager, 1, h Pager, 1, h Phone, 1, h Vendor, 1 Sales Rrepresentative, 1 Systems Engineer, 1 Webmaster, 1 Pager, 1 Phone, 1 m HOSTNAME NOTES Notes Hostname – System Configuration (Nish Consulting) – version 0.0, revision 101 (Pages 38, Words 2715, Characters 15576, 81925212:184 Kbytes)