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PART 1: JOB PROFILE DIRECTORATE: Finance and Infrastructure TEAM: Information Systems JOB TITLE: Business Systems Analyst LAST UPDATED: Thursday 19th June 2014 1. MAIN PURPOSE OF JOB Samaritans is looking for a Business Systems Analyst who will bring vision and pragmatism to ensuring data capture, storage and analysis is robust and fit for purpose, which will in turn contribute towards the success of the organisation’s new strategy (2015-2021). This role is expected to be involved in all stages of a project cycle but must also appreciate Samaritan’s infrastructure as a whole in order to realise the vision of an effective interconnected suite of data systems. 2. POSITION IN ORGANISATION Reports into: Line Manages: Liaises with: Works within a team of: 3. Head of Information Systems Web Systems Administrator (Vacant) Staff at all levels within Samaritans Central Charity and external partners 7 SCOPE OF JOB 4. Data systems and solution design Project management Salesforce administration and support General duties of an IS team member General duties of a Samaritans staff member DIMENSIONS AND LIMITS OF AUTHORITY 5. Responsible for the creation and implementation of the organisation’s strategy for data systems, which excludes (in the short term) data processes currently managed by the existing fundraising system and direct emotional support services Line management of the data systems team Supporting and covering for the Head of Information Systems as required Budget management and sign-off limits in accordance with the financial policy for a manager QUALIFICATIONS Degree level or equivalent qualifications Membership of professional body or institution, such as internal institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) or similar would be advantageous Salesforce ADM201 certification is desirable This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role. When the job description is updated please a signed and electronic copy to HR. 6. SKILLS, KNOWLEDGE AND EXPERIENCE The successful candidate will be able to demonstrate experience in design, implementation and management of data systems aligned to the organisation’s strategic objectives. Previous experience should include the following: Extensive experience of managing and using complex CRM solutions and databases Project Management experience (preferably in process improvement or IS programmes/projects) Experience in the software change and acceptance testing process Previous industry experience within the charity/third sector (desirable) Proven data and process interrogation, analytical and evaluating skills Experience in the development and implementation of standards, procedures and guidelines to support operational processes Skills 7. Ability to diagnose organisational process problems Ability to plan and manage projects Good organisational skills and ability to prioritise complex workloads Strong communication and negotiation skills at all levels and experience of crossdepartmental working with the ability to write succinctly and make effective presentations Ability to carry out Impact Assessments Strong analytical and problem solving skills. PERSONAL ATTRIBUTES Able to work with minimal supervision Self-motivated and can motivate others, keeping morale and performance high Ability to prioritise workload and work well under pressure to meet deadlines and manage business expectations Excellent interpersonal, communication and presentation skills with the ability to present complex ideas to technical and non-technical audiences Able to conceptualise and think creatively Able to make informed decisions on a wide range of complex business and technical issues A results oriented individual who thrives working in a fast paced environment. Positive, proactive approach Good team worker Passionate about problem solving, continuous improvement and customer service PART 2: DUTIES & KEY RESPONSIBILITIES Data systems and solution design Develop and maintain a documented systems roadmap and data strategy Improve systems and processes by studying current practices and designing modifications Recommend controls by identifying problems and writing improved procedures Assess potential solutions for both business and technical suitability Be considerate of other systems and be mindful of the appropriate time to connect them Ensure that all data systems are fit for business purpose and in line with the signed off / agreed requirements documentation Establish and maintain configuration/build standards for all data systems and storage Responsible for release management and installation of software Monitor and manage all data systems to the agreed data protection, retention and confidentiality strategies This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role. When the job description is updated please a signed and electronic copy to HR. Project management Work closely with external partners as well as end users (both staff and volunteers) to ensure technical compatibility and user satisfaction Define project requirements by identifying project milestones, phases, and elements, forming project teams and establishing project budgets Support the creation and approval of a business case for all activities Monitor project progress by tracking activity, resolving problems, producing progress reports and recommending actions Coordinate the thorough testing of any new process developed Oversee the implementation of any new process Salesforce administration and support Maintain system protocols by documenting appropriate procedures Provide references for users by writing and maintaining user documentation, providing support via the IT Service Desk and training users Act as the decision maker on escalation of issues to external support Maintain user confidence and protect operations by keeping information confidential Prepare technical reports by collecting, analysing, and summarizing information and trends General duties of an IS team member Contribute to the efficient running of the IS team Attend IS team meetings Provide support and assistance to other members of the IS team as requested by the Head of Information Systems Investigate and implement best practice with regards to data processes and improvement Keep abreast of technology developments both within and outside of Samaritans’ industry through creating a network of colleagues and attending industry / technology seminars as appropriate to help Samaritans deliver and maintain competitive advantage General duties of a Samaritans’ staff member Contribute to the effective and efficient running of the General Office as appropriate Participate, as appropriate, in staff forums and meetings Adhere to all Samaritans’ polices and procedures Represent the General Office appropriately across Samaritans to the wider community as appropriate Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and polices Carry out any reasonable requests made that are within the broad remit of the role Signed by employee: ________________________ Date: _______________________ This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role. When the job description is updated please a signed and electronic copy to HR.