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Person Specification
/ Knowledge
A recognised
qualification in social
work/housing or
At least two direct years’ experience of
providing emotional and practical support to
A knowledge of current general and welfare
rights legislation as it affects women escaping
domestic violence eg DSS and Housing
Knowledge and awareness of domestic violence
issues and feminist principles and of how
homelessness among women and children.
An understanding of the Supporting People
A methodical and well-organised approach to
workload and an ability to work on own
initiative within a sometimes stressful setting.
Excellent communication and interpersonal
skills, able to communicate effectively both
orally and in writing.
An ability to foster a good rapport with users of
the service, colleagues as a proactive team
player, and outside agencies.
An ability to develop an effective working
relationship with abused women.
To be respectful, non-judgemental, non-
Feb 2010
An understanding of
civil and criminal
legislation relating to
abused women and
their children.
directive and confidential in supporting women
and children.
To encourage women to take control of their
lives and set realistic objectives and goals.
Able to maintain professional boundaries.
Computer literate and able to be
administratively self supporting.
A tactful and diplomatic approach in
establishing good working relationships with
outside agencies.
An ability to work within a line management
A commitment to follow the policies,
procedures and philosophical principles of
Refuge and be committed to the
empowerment, support and equality which
underpin all the work undertaken by Refuge.
A driver with a clean driving licence. Please
note that this post will involve regular travel
within the area covered by the service.
This post is subject to the Rehabilitation of
Offenders Act (Exceptions Order) 1975. It will
be necessary for a Disclosure to be made to
the Criminal Records Bureau for details of any
previous criminal convictions.
Feb 2010