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King’s College
NHS
Health Centre
PRACTICE LEAFLET
WWW.KINGSCOLLEGENHSHEALTHCENTRE.COM
3RD FLOOR MACADAM BUILDING
SURREY STREET
LONDON WC2R 2LS
TEL: 020 7848 2613
FAX: 020 7848 2754
[email protected]
@KCLHealthCentre
facebook.com/kingscollegenhshealthcentre
Location
3rd Floor Macadam Building (K).
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Health Centre Details
King's College NHS Health Centre was
established in 2001 and is a PMS (personal
medical services) practice. Our team includes
doctors, nurses, and other health workers. We
offer health care for students and staff of King's
College London.
Our aim is to provide an accessible confidential
service which works with you to meet your
health needs as every patient deserves our
personal best.
The Health Centre is situated in the Macadam
Building of the Strand Campus. The nearest
tube stations are Temple, Embankment,
Waterloo, Holborn and Charing Cross. Our
premises are fully accessible to wheelchair
users and patients with restricted mobility.
Central London Clinical
Commissioning Group
The King’s College NHS Health Centre is a
member of the Clinical Commissioning Group
(CCG). The CCG consists of 35 GP practices in
Westminster whose aim is to deliver excellence
in general practice and achieve high quality
service for patients.
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Team Members
Senior GP Partner
Dr Derek Chase MA MB BChir FRCGP DRCOG
GP Partner
Dr Mona Vaidya MBBS DFSRH MRCGP DRCOG
Nurse Partner and Centre Manager
Ms Denise Johnson RGN RSCN Adv FP Cert,
Asth Dip.
Medical Team
Dr Claire McMullen MBBS FRACGP (MRCGP
equiv)
Dr David Spiro MA MB BChir DRCOG MRCGP
Nursing Team
Ms Jill Astle-Fletcher- Clinical Lead Nurse, RN,
RM, ONC, Counselling Dip, Practice Nursing Dip,
Family Planning, IUCD & Nexplanon RCN
accreditation.
Ms Natalia Barrett-Bowen BN, RGN, Family
Planning Dip.
Ms Laura Welch RN BSC(hons) Teaching &
Assesing (enb 997) NARTC Asthma Diploma. Family
Planning Dip (enb 901)
Ms Deborah Wood RGN, Practice Nursing Dip,
Family Planning Dip, ITEC Dip.
Admin Team
Mr Declan Stow Deputy Practice Manager
Mr Laurence Collins Reception Manager
Ms Shalini Gova Receptionist/Admin Assistant
Ms Janet Cater Receptionist/Admin Assistant
Ms Jacintha Faugas Receptionist/Admin Assistant
Improving Access to Psychological
Therapies (IAPT) Team
Mr Russell Branbrook & Ms Sophie September
Osteopath
Dr Jovan Djurovic MD.FLCOM. Member General
Osteopathic Council.
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Opening Times
Reception is open and available on the
telephone and face to face.
09:00 - 18:30
Monday to Friday (term-time)
09:00 - 20:30
Tuesdays and Thursdays
(term- time & booked only)
09:00 - 17:30
Monday to Friday
(Non term-time)
Clinic Times
Monday to Friday
09:00 - 10:00
Nurses’ appointments
11:00 - 13:30
Sit and Wait clinic
11:30 - 14:00
Doctors’ appointments
15:00 - 18:00
Doctors’ and Nurses’
appointments
Late Evening Clinics
Tuesdays and Thursdays term-time only
18:00 - 20:00 Doctors’ appointments
18:30 - 20:00 Nurses’ appointments
The Health Centre closes at 17:30 during
non-term time.
How to see/contact
nurses and doctors
Registration
The Health Centre catchment area covers most
of inner London including all the Halls of
Residence. All new patients are invited to book
an appointment with the nurse for a simple
health assessment to offer health promotion
advice and update any routine vaccinations.
Further appointments for health promotion
advice can be made if required.
Pre-booked appointments
Telephone or come into reception to make
appointments. These are booked at 10 minute
intervals. GP appointments can be booked
online. For information on online booking see
our website or ask at reception.
Preference of practitioner
Patients can express a
preference by asking to see a
named doctor or nurse when
booking their appointment or
when giving their name in the
‘Sit and Wait’ clinic.
Emergency appointments may not always be
with the doctor or nurse of your choice.
Same day appointments
If you need to be seen on the same day call
between 09:00 - 11:00 and speak to a nurse
who will advise you and arrange for assessment
and treatment as needed.
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Emergencies (24 Hour access)
In an emergency call the
020 7848 2613 or NHS Direct on
Only dial 999 if the emergency
ambulance. You can also call the
service direct on 0208 969 0808
Centre on
0845 46 47.
requires an
out of hours
Advice and visits when the Centre is
closed
Telephone: 020 7848 2613
Your call will be diverted to
speak to a clinician.
Please be ready to give your
name, address and telephone
number and state that you are a
patient at King’s College NHS
Health Centre and explain the
problem clearly.
The clinician may give you advice and/or
arrange for a prescription, ask you to attend an
emergency centre or, if appropriate, arrange a
GP to visit you at home. You can also obtain
advice and information from NHS Direct on
0845 46 47 or www.nhsdirect.nhs.uk
Home visits
These are available only for patients unable to
attend the Centre. Please try to come to the
Centre whenever possible as the facilities here
are better for examination and treatment.
Where needed a request for a visit should be
made as early in the day as possible.
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Services
Advice and Results Line
If you would like to speak to a nurse for advice
or get your results by telephone please call
between 09:00 - 11:00 and leave your name for
the nurse to call you.
The nurses will advise you on most things and
can get advice from or ask a GP to call you if
needed. You can also attend the ‘Sit and Wait
clinic’ or make an appointment to see a nurse or
a doctor for results.
Asthma
If you are having any problems with your
asthma you can attend the Sit & Wait Clinic or
speak to Jill or Laura who are Nurses with a
special interest in asthma.
Blood tests
This service is run for the
purpose of taking blood from
patients as requested by your
doctor or nurse. You can attend
the Sit & Wait Clinic or arrange
an appointment with the Health
Care Assistant or the Nurse. To obtain results
call the Advice & Results line between 9am–
11am only.
Diabetes
This service helps patients with diabetes
manage their blood sugar, monitor their diet
carefully and manage regular treatments such
as injections and tablets. You can book an
appointment with your Doctor / Nurse or contact
reception for more information.
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Forms & Certificates / Sickness
Certificates
The nurses or doctors can
issue
Exam/College
certificates. If the certificate
relates to an ongoing problem
which you have already seen
the GP about, please book an appointment with
the same clinician.
Work certificates are issued if you are unwell for
over 6 days and you will need to see a GP for
these. If you are off work or college between 3-6
days you need to fill in a SC2 (self-certificate)
form, available from reception or download one
from www.hmrc.gov.uk/forms/sc2.pdf or the
Health Centre website.
If you have other forms that need completing
please see our website or ask reception for
more information.
Immunisations
It is very important for students under age 25 to
have had 2 doses of Measles, Mumps, Rubella
(MMR). It is also strongly recommended to have
had the Meningitis C Vaccine. It is better if this
is done before coming to College, but can also
be done at the Health Centre.
Interpreters
Interpreters, including for British sign
language, are available by
arrangement with NHS Westminster
PCT. Please inform us in advance in
order for us to make arrangements.
French, Hindi and Gujarati are spoken by staff
members of the Health Centre.
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Maternity Care
This is provided by Jill Fletcher
who is a Midwife. Jill will be able
to review your care through your
pregnancy, including referring to
the hospital of your choice when
required. Jill works with the doctors who can
also provide this care if preferred.
Mental Health Services
Self Help Books - There is an accessible
library at the King's College Health Centre.
Improving Access to Psychological
Therapies (IAPT) Service - The treatment is
tailored to the individuals needs and is delivered
in various ways. Please see a GP or Nurse for a
referral or for further information.
KCL Counselling - The King's College Student
Counselling team works on the main campuses
including the Strand, Guy's, Waterloo and
Denmark Hill. Its aim is to enable students to
make the most of opportunities offered at the
College by helping them cope with any
problems or difficulties that may arise of a
personal or emotional nature.
All consultations are entirely confidential. You
may refer yourself by coming to the Health
Centre and completing a counselling
assessment form.
Forms can also be obtained via the website
http://www.kingscollegenhshealthcentre.com/
index.php?p=1_4_Services#mental%20health
When you have handed in your form the Head
of Student Services will contact you to offer you
an appointment. For any enquiries about the
service please contact: 020 7848 1731.
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Minor Surgery Clinic
The Centre offers a Minor Surgery Clinic that
treats lumps, bumps, skin lesions and joint
injections on Wednesday afternoons. Please
book an appointment with one of the Doctors for
a referral to the minor surgery clinic.
Items for which there is a charge /
private services
If you are Staff or Student of King’s College and
are not eligible for NHS care or need non-NHS
services the practice offers the following nonNHS / Private services: Medical Examinations,
Blood tests, Consultations, Medical Forms, To
Whom It May Concern Letters, Travel
Vaccinations / Immunisations through our
Travel Clinic, There is a charge for private
medical services. Please enquire at the
reception for further information.
Repeat prescriptions
If you take regular
medication you need to be
seen by the GP for your
medication to be set up as a
repeat prescription.
Requesting a repeat
prescription:
You can request your repeat prescription during
the ‘Sit and Wait’ clinic between 11:00 - 13:30
(when you can wait for your script) or by
bringing, posting, faxing your repeat prescription
slip to the practice, or online.
To use the online facility (which also enables
you to book GP appointments) you will need to
register first by coming to reception to receive
your registration details.
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Medication should be requested at least 48
hours in advance (5 days if sent by post
allowing 48 hours from when request received).
At any one time, only one month's supply for
most medicines will be issued.
Collecting your prescription:
This can be done from reception or it can be
posted to you (please provide a stamped
addressed envelope). Prescriptions can also be
posted directly to the following pharmacies:
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Boots the Chemist Strand
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Boots the Chemist Waterloo
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Boots the Chemist London Bridge
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Boots the Chemist Hays Galleria
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Boots the Chemist Tottenham Court Rd
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Boots the Chemist Charing Cross
N.B. If requesting online please mark which
pharmacy you wish it to be posted to. No
requests for repeat prescriptions can be taken
by phone. If going abroad for longer than 4
weeks, please see one of the doctors about
giving you an additional prescription for your
medication.
Sexual Health
We have a non-judgemental
approach to your sexual behaviour
and orientation. We aim to support
you to make informed, safer choices.
The Health Centre provides free and
confidential help with all sexual health issues,
ranging from pregnancy to sexually transmitted
infections (STIs).
We offer a broad range of contraception
including emergency contraception, coil and
implant fittings. Free condoms are available
without consultation.
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The Dean Street Sexual Health Team run a
Sexual Health Clinic at the surgery on:
10:20 - 13:40
Monday Dean Street Team
(by appointment only)
10:20 - 13:40
Friday Dean Street Team
(by appointment only)
See reception for appointments.
Sit and Wait Clinic
There is a nurse ‘Sit and Wait’ clinic Monday to
Friday 11:00 - 13:30 at which you can be seen
for a new patient check (until 13:00 only), be
assessed for an urgent doctor appointment or
be seen for blood tests, repeat contraception (if
no problems) and for other minor consults such
as suture removal.
The ‘Sit and Wait’ clinic is not for ongoing
problems for which the doctor has already seen
you or for travel vaccinations.
If unsure, please phone the nurse between
09:00 - 11:00 and they will advise you.
Smoking Cessation
A one to one session with nurse Laura
is offered once a week up to 4 weeks
and follow up till 12 weeks. Nicotine
replacement therapy (NRT) can be
prescribed for those who would like to
use it.
Sport Injury Clinic
Dr Jovan Djurovic is a Sports
Injury Specialist. Please see your
Doctor for a referral to the clinic.
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Student Advice
The College Student Advisers work from the
main campuses including the Strand, Waterloo
and Guy's. The Student & Advice Service
provides a free, confidential advice and
information service.
In particular advice can be given on grants and
loans, managing finances, welfare benefits,
housing rights, issues affecting international
students, immigration legal issues and other
practical matters.
You can phone the Student Advisers on the
number given below to book an appointment.
For brief enquiries, clients may wish to attend
the drop-in sessions, these are usually held
daily on one of the campuses - please check
the webpage www.kcl.ac.uk/advice for details.
Contact details
Strand Campus
3rd floor Macadam Building. Tel: 020 7848 2530
Guy's Campus
Ground floor Henriette Raphael Building.
Tel 020 7848 6860
Waterloo Campus
Ground Floor, Waterloo Bridge Wing, Franklin
Wilkins Building.
Tel: 020 7848 4028/4026
Alternatively you can email [email protected]
Travel Service
Immunisations and travel
health advice are available
by appointment.
Please consult the nurse as
soon as you know when you
will be travelling (ideally at
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least 4-6 weeks before travel).
Have a look at our website information and fill in
a pre-travel questionnaire prior to booking your
appointment. It is essential to bring with you any
previous vaccination information you have.
Some vaccinations take time to become
effective and require a course of treatment.
Please note that some vaccinations are not
available on the NHS and you should therefore
attend these clinics with cash or a debit or credit
card.
Women's Health
Contraception - The Practice
Nurses are able to advise on all
aspects of reproductive and
sexual health including birth
control. All contraceptive
methods including condoms and female
condoms are available free of charge.
Cervical Smears - The Practice
Nurses are also able to perform
cervical smears and recommend
that all women who have been
sexually active over the age of 25
have a cervical smear every 3
years.
If you are unsure as to whether you should have
a cervical smear our nurses will be able to
advise you accordingly. self breast examination.
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Other Important
information
NHS walk-in centres
The nearest to the Health Centre is Soho Walkin Centre, 1 Frith Street, London W1D 3HZ
Tel: 020 7534 6500 Information about other walk
-in centres can be obtained from NHS Direct on
0845 46 47 or from: www.nhs.uk
Emergency Medical Treatment
whilst abroad
If you are a UK resident you are entitled to any
medical treatment which becomes necessary, free
or at a reduced cost, when temporarily visiting a
European Union (EU) country, Iceland,
Liechtenstein, Norway or Switzerland. Only
treatment provided under the state scheme is
covered. However to obtain treatment you will
need to have a European Health Insurance Card
(EHIC) with you. You can obtain these, free of
charge, from post offices, from www.dh.gov.uk or
www.ehic.org.uk. Please note: Not all UK
residents are covered in Denmark, Iceland,
Liechtenstein, Norway or Switzerland. It is advised
that you take out additional medical insurance
when traveling especially to non-EU countries
Contacting You
From time to time the Health Centre may
contact you by email or text. Please let us know
if you do not want any of these
forms of contact or we will assume
that we can contact you in this
way.
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Access to medical records
The Centre follows a procedure as set out in the
Data Protection Act 1998 which gives patients,
or their authorised representative, the right to
apply for access to their health records and/or
to obtain copies. To access your medical
records you need to make a request in writing to
the Centre Manager. You will be contacted
within a week to arrange an appointment to
view your records. Please be aware there is a
charge if you require copies.
Summary Care Record
You can find out current information on how
your NHS records are held at the website
below:
www.nhscarerecords.nhs.uk.
Policy for Lateness and missed
appointments
This Health Centre operates a ‘failed to attend’
policy for all patients that miss their
appointments. If a patient fails to attend two
appointments a warning letter will be sent to the
patient. If a patient misses more than three
appointments within one year they will be
removed from our practice list for one academic
year after which they can re-register if they
wish.
As part of our aim to reduce patient waiting time
we operate a lateness policy.
Every patient is given an allocated time of 10
minutes with the nurses or doctors. If you are
more than 10 minutes late for your appointment
the nurses or doctors will ask you to rebook as
they will be seeing their next patient.
To ensure that all clinics run to time please
arrive at your allocated appointment time.
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Patients’ Charter
We agree to:
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Greet you courteously and treat you with
respect at all times. The Health Centre
has a policy of non-discrimination.
Make every effort to see you promptly.
Our aim is a maximum delay of 20
minutes from the time of a booked
appointment. You will be informed of any
major delays.
Respect your confidentiality. Everyone
working for the NHS has a legal duty to
keep information about you confidential,
except for very rare circumstances
prescribed by law. Your medical records,
both written and computerised, are kept
secure and access restricted to practice
staff. We only use or pass any information
about you to other health professionals
involved directly with your care or with
your expressed permission. Anyone who
receives information from us is also under a
legal duty to keep it confidential. Requests
for copies of your medical records or other
information about you will only be released to
third parties, not involved in your medical
care, with your explicit consent, except
when not doing so would be deemed to put
you or other members of the general public
at risk.
Give you access to your medical records
subject to any limitations in the law, and
keep your computerised medical records
under the terms of the Data Protection
Act.
Inform you of our services, using the
practice website, booklet, posters leaflets
facebook and twitter.
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See you the same day if you have an
emergency medical problem.
Allow you to decide whether to take part in
research/training
Have routine appointments with the medical
staff available within five working days.
Offer you a health check when you first come
to register at the Health Centre
Have a nurse available for telephone advice
between 09:00 and 11:00 Monday to Friday.
Offer advice to promote health, for example
stop smoking, exercise, diet and self-help
for minor ailments.
Have repeat prescriptions ready to collect
within two working days.
Arrange a home visit if you are too ill to
attend the Centre.
In return we expect you to:
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Treat the staff with courtesy and respect
at all times. (Any patient acting violently
towards staff and/or other patients will
necessitate us to call the police and your
name will be removed from the Centre list
of patients)
Attend appointments on time. (You will be
asked to rebook if you are 10 minutes or
more late for your appointment).
Make every effort to attend the Health Centre
when you have an appointment to make the
best use of medical and nursing time. Please
note our Policy for lateness and missed
appointments.
Tell us if you change your name, address
or telephone number by emailing, calling
of coming to the Health Centre.
Tell us all the details of your past illnesses,
medications, hospital admissions and any
other relevant information.
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Make an appointment for one person only.
'One patient - one appointment'.
Be considerate to other patients by being
aware appointments are generally 10
minutes long unless a double appointment is
requested.
Not abuse the emergency appointment
system. Only emergency medical
conditions can be seen in emergency
appointments.
Give at least 24 hours notice if you are
cancelling an appointment.
Only ask for a home visit if you are too ill to
visit the Health Centre.
Read the practice booklet or our website
as they contain important information.
Let us know if you feel there are things you
want to see improved or changed in the
Centre.
Be aware of patient confidentiality and
arrange your own appointments.
Complaints, Comments or
suggestions
The Health Centre is committed to providing
high quality healthcare and services to patients.
If you have a complaint, compliment or
suggestion about the service you have received
from the Health Centre, please let us know.
We operate a complaints procedure as part of
the NHS system for dealing with complaints.
The practice complaints procedure meets
national criteria. You can download the “Making
a Complaint or Suggestion” leaflet from our
website or request a copy from reception.
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Please let us know if you are unhappy or
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have a suggestion about how we can do
things better.
All complaints are treated in the strictest
confidence.
Making a complaint will not affect your
treatment or care.
Options to raise a complaint
Speak to the Centre Manager an
appointment can be arranged via
reception.
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If you prefer you can contact the
Complaints Department at the Primary
Care Trust:
NHS Westminster PCT
15 Marylebone Road, London NW1 5JD
Tel: 020 7150 8260
Email:
[email protected]
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If you are not satisfied with the way we
have dealt with your complaint you can
contact:
Health Service Ombudsman
Tel:0345 015 4033
Website: www.ombudsman.org.uk.
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Registration
The Health Centre catchment area covers most of
inner London including all the Halls of Residence.
Practice Catchment Area
Boundary of practice catchment area
Partnership Agencies
NHS Westminster PCT
15 Marylebone Road
London NW1 5JD
020 7150 8000
www.westminster-pct.nhs.uk/
Central London Healthcare
1b Harewood Row
London NW1 6SE
020 7535 8300
www.centrallondonhealthcare.co.uk
King’s College London
The Strand
London WC2R 2LS
020 7848 1000
www.kcl.ac.uk/