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Brochure More information from http://www.researchandmarkets.com/reports/1923695/ Interpersonal Communication Skills in the Workplace, Second Edition Description: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This new edition of Interpersonal Communication Skills in the Workplace prepares readers to communicate effectively, both within their organizations and in whatever business or professional situations they encounter. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the course, the authors provide assessments, exercises, and Think About It sections that offer students numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Contents: How to Take This Course Introduction Pre-Test 1. The Importance of Effective Communication What Is Effective Interpersonal Communication? Why Communication Is Important Communications Skills are Good for Your Career Damage Done by Poor Communications Lost Time and Effort Tension in Workplace Relationships Missed Business Opportunities Three Factors that Contribute to Poor Communication Change Time Pressure Interpersonal Conflict Recap Review Questions 2. Communicating in the New Workplace Welcome to the ‘New’ Workplace Three New Workplace Characteristics New Communication Challenges—and Their Solutions Solving the Any Place, Any Time Communication Challenge Telephones and Phone Conferencing Web Conferencing Video Conferencing Intranets Collaboration Software E-Mail Making the Most of E-Mail Tip 1: Put Power in Your Subject Line Tip 2: Use One Message per E-Mail Tip 3: Always Proofread Outgoing Messages Tip 4: Be Wary of What You Write Tip 5: Be Selective in Completing the “To” Line Tip 6: Use Wireless Communication Devices Carefully Tip 7: Use Instant Message for Quick Informational Exchanges Tip 8: Know Your Company’s E-Mail Policies and Abide by Them Recap Review Questions 3. Barriers to Communication—and How to Overcome Them What Are Communication Barriers? Framing Problems Frame It Yourself Defensiveness Physical Distance Communication Decreases with Physical Separation Tackling the Distance Barrier Group Size and Status Differences Internal Conflict Tip 1: Know Yourself Tip 2: Identify the Emotion Tip 3: Gain Control Tip 4: Force Yourself to Listen Groupthink Prejudgments Language Issues Vagueness and Verbosity Jargon Language Differences Recap Review Questions 4. Communicating with Different Personality Types Personality Differences Extraversion/Introversion Sensing/iNtuition Thinking/Feeling Judging/Perceiving Personality Types and Communication Issues Communicating with Extraverts and Introverts Communicating with Sensing and iNtuitive Types Communicating with Thinking and Feeling Coworkers Communication Between Judging and Perceiving People General Guidelines to Follow Ask Collaborate Thank Speak the Right Language Don’t Pigeonhole People Recap Review Questions 5. Verbal Communication Communication Has Many Dimensions Beyond the Words How Voice Volume and Tone Affect What You Say Where’s the Volume Control? Bad Habits to Avoid Talking Down to Coworkers Talking Up to Coworkers Exaggeration Good Verbal Habits to Cultivate Be Concise Be Definite Check for Understanding Three Steps to More Effective Verbal Communication Step 1: Identify the Goals of the Interaction Step 2: Know Your Audience Step 3: Choose an Appropriate Method Recap Review Questions 6. Nonverbal Communication A Powerful but Unspoken Language Guidelines for Effective Nonverbal Communication Tip 1: Be Professional Tip 2: Be Yourself Tip 3: Be Flexible Self-Assessment and Improvement in Four Key Categories Gestures Body Posture and Position Facial Expressions Eye Contact Aligning Verbal and Nonverbal Communication Accepting a New Assignment Making a Point in a Meeting The Power of Example Recap Review Questions 7. Developing Listening Skills Listening Goes Beyond Hearing How Well Are You Listening? The Benefits of Listening Well You’ll Get More Things Done Right the First Time You’ll Learn More Other People Will Listen to You Your Work Environment Will be More Harmonious Tips for Effective Listening Tip 1: Create the Right Atmosphere Tip 2: Show Interest Tip 3: Paraphrase What You’ve Heard Tip 4: Ask Clarifying Questions Recap Review Questions 8. Giving and Receiving Feedback The Concept of Feedback What Makes Feedback Effective? Descriptive, Not Judgmental Addresses Modifiable, Not Unchangeable, Behavior Specific, Not General Well-Timed Giving Feedback Choose the Right Environment Choose the Right Topic(s) Choose the Right Words Other Tips for Giving Effective Feedback: Dos and Don’ts Receiving Feedback Let the Other Person Do the Talking Give the Other Person Ample Time to Express His or Her Views Give Your Full Attention Be Responsive to Received Feedback Dealing with Negative Feedback Be Prepared Ask Clarifying Questions Closing the Feedback Loop Provide the Necessary Tools Check in Periodically Recap Review Questions 9. When You Aim to Persuade An Essential Workplace Skill The Foundation of Persuasion Understanding A Credible Case The Language of Persuasion Emphasize the Benefits Speak to the Head and the Gut Be Positive and Affirmative in Communicating Your Ideas Cite Endorsements from Others Recap Review Questions 10. Techniques That Generate New Ideas and Solutions The Role of Communications in Generating Ideas and Solutions Dialogue Listen, Then Respond Seek Alternatives Brainstorming Nominal Group Technique Recap Review Questions 11. Communicating in the Multicultural Workplace People on the Move Language Dealing with Language Issues English-Only Policies Practical Steps Nonverbal Communication Cultural Differences and Communication Power Distance Individuality versus Collectivity Masculinity versus Femininity Avoidance of Uncertainty (or Risk) Low- and High-Context Cultures Recap Review Questions Bibliography Glossary Online Resources Post-Test Index Ordering: Order Online - http://www.researchandmarkets.com/reports/1923695/ Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland. Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to 646-607-1907 (from USA) or +353-1-481-1716 (from Rest of World). If you have any questions please visit http://www.researchandmarkets.com/contact/ Order Information Please verify that the product information is correct and select the format(s) you require. Product Name: Interpersonal Communication Skills in the Workplace, Second Edition Web Address: http://www.researchandmarkets.com/reports/1923695/ Office Code: SCHL3FA7 Product Formats Please select the product formats and quantity you require: Quantity Hard Copy: USD 139 + USD 29 Shipping/Handling E-Book (PDF) Single User: USD 40 * Shipping/Handling is only charged once per order. 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