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1 Information Systems Management Gerhard Steinke Networks BUS 6170 Spring 2014 Gerhard Steinke We Live in a Networked World… 2 Laptop Mainframe Server Communications Services WAN Local Manager Communications Products Work Station Server Clients Networked Workgroups Gerhard Steinke POS Telecommunication Trends 3 Use of Internet/WWW Faster communication speeds Wireless GPS Interoperability, new services and applications Global connectivity, collaboration Single source for voice, images, video, and data Electronic commerce Intranet, extranet, web-enabled And thus… Information overload! Gerhard Steinke Telecommunications 4 Definition: The exchange of information in any form over computer-based networks Why Telecommunication networks? Share data Between computers, email, file-sharing Between a computer and a server, remote databases Share peripheral devices Printers, Scanners, Fax Types: LAN/WAN local area network – Wide area network Internet Intranets- Boeing internal Extranets – Companies allow other companies within networks Coke let’s safe way see into the inventory Gerhard Steinke Network Components (Three pieces: sender, medium, receiver) 5 Server Client Cable (optional) Network Interface Card (NIC) Network Interface Card (NIC) Network Operating System (NOS) Gerhard Steinke Physical Transmission Media 6 Twisted Pair - similar to phone wire Cooper wire – 300ftHubs – Refresh the signal Cheaper than fiber optics- Put into the classrooms Coaxial Cable - like cable TV wire, (thick, thin) Not seeing this any more Fiber Optics glass fiber, using light greater bandwidth lower attenuation, greater repeater spacing Railroad tracks to new york Under the ocean to Japan Fiber opt. between buildings at SPU- then twisted pair between classrooms Gerhard Steinke Must have a network interface card - $150 Wireless Transmission Media 7 Microwave – line of sight Satellite – microwave signals HEO - 22,000 mi. up, LEO - 500 mi. up Cellular, PCS (personal communication services) – radio signals between cell towers Wireless LANs – IEEE 802.11b,a,g,n WiMAX – IEEE 802.16 Bluetooth Gerhard Steinke Network Hardware 8 Modems – analog, digital Network Cards - Ethernet, Wireless Repeaters Hubs, Switches, Bridges, Routers, Gateways Gerhard Steinke Network Management Software 9 Manage user accounts Manage performance Assigning priorities Detecting and correcting errors Network management Traffic, security, capacity planning,… Gerhard Steinke Network Topology 10 Star - using hubs, switches broadcast to all (?) Bus, e.g. Ethernet terminators maximum length uses Carrier Sense Multiple Access with Collision Detection (CSMA/CD) Ring, e.g. Token Ring every workstation sends to next whoever has token, may send Star-Bus, Star-Ring Hybrids Gerhard Steinke Network Protocols 11 Set of rules that allow communication All computers on a network must speak the same “language” A common protocol Protocols determine… When a computer can send a message If a message is destined for your computer If your computer should pass a message along to another computer OSI Model – 7 layer model TCP/IP Gerhard Steinke Wireless Technology Advantages 12 don’t need cabling mobile good for historical buildings manufacturing environments – no cables real time inventory – walking around PDA - personal digital assistants Interference with other wireless users Not even a plug in option Gerhard Steinke Client/Server Networks 13 Centralized account Single-point failure management Users need only one password for any machine on the network High-powered servers handle the “big” tasks Can have huge arrays of disks and large numbers of peripheral devices The server is down… Need a dedicated server machine High-end, expensive Somebody has to be the administrator An extra employee? Administrator controls all configuration and security issues Gerhard Steinke Network Management Model 14 • Security Administration • User/Group Administration • Network Configuration • System Config. • Backup & Restore • Media Control & Storage • Database Management • Transaction Data Collect Data Management Administration Integrated Control Planning & Scheduling • Workload Scheduling • Performance Monitoring • Performance Analysis Gerhard Steinke • Capacity Planning Asset Management Problem Management • Software Licensing • Distribution & Control • Employee Profile • Resource Accounting • Charge back Services • Inventory Control • Fault Reporting • Problem Escalation • Resolution Assessment • Help Desk Facilities • Remote Store Mgmt. Collaboration Calendar Blog IM Podcast Desktop sharing Wikis Web Conferencing Business Values / Ethical Issues 16 Geographic barriers – non digital part? Time barriers – personal part? Cost barriers – eliminate air travel? Structural barriers – relationships? Public wireless access points Neighbors access point? Tracking – GPS Gerhard Steinke