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Welcome to the UC Voice IT Pro/TUC Kickoff QuickTime™ and a AVC Coding decompressor are needed to see this picture. UC Voice Implementation Plan Greg Gulick - UC Program Manager Unified Communications What is Unified Communications? It’s NOT just a replacement for your phone QuickTime™ and a decompressor are needed to see this picture. Partnership - ATAG Chuck Thompson, Assistant Dean and Director of OIS, College of Engineering; ATAG Chair Michael T. DeLorenzo, Associate Vice Chancellor for Student Affairs; Interim Associate Chancellor, Office of the Chancellor; Director for Auxiliary Services, Student Affairs Craig L. Flowers, Director of Computing Services, Vet Medicine Administration, College of Veterinary Medicine William G. Goodman, Assistant Dean for Administration & Technology, Applied Health Sciences Administration, College of Applied Health Sciences Keith A. Marshall, Associate Provost for Enrollment Management, Office of the Provost and Vice Chancellor for Academic Affairs Deanna M. Raineri, Associate Dean, LAS Administration, College of Liberal Arts and Sciences David Gerstenecker, Interim Chief Information Officer, College of Agricultural, Consumer, and Environmental Sciences Broad Schedule Email and Calendar - December 2011 Voice - Phones Converted to Unified Communications Voice Services By June 2012 Service Descriptions Traditional Phone Service will still be available Challenges - Schedule - Large Number of Accounts - Adoption - Multiple Ways Phones are Used - E911 Approach: Stages - Early Adopters – For Testing and Preparation - Bridge - Implementation of All Users in Parallel with Existing Phone Service - Production – Existing Phone Service Decommissioned Leaving New Voice Approach: Stages Bridge 1. Software Clients Already Available onAll theIndividual WebstoreAccounts Enabled 2. on the Server 3. Parallel Operation with Existing Phone Line 4. Implement IP Phones for Users that Need Them Special Usage 5. Implement Situations Approach: Stages What’s Next? UC Landing Page, HelpDesk & Support Joe Yun - CRM Consultant and OnSite Manager CITES Help Desk [email protected] 244-7000 Open Sessions for IT Pros/TUCs Thursdays in October from 3pm - 4pm L410 DCL Call-In Will Be Available We will take feedback as to location/time UC Voice Service Subhan Malick - UC Voice Service Manager Terminology Centrex: Current Campus Telephone Service using AT&T from AT&T VoIP: Voice Over Internet Protocol Internet Telephony UC Voice: New Campus Telephone Component Lync: Commercial for UCMicrosoft’s (using Microsoft Lync) Product Name of UC Voice Softphone: Lync Software Running on Your Computer Terminology Audio Accessories: Headsets, USB Phones These Accessories are meant to be used IP Phones: Hardware Based Phones in conjunction with the softphone Need a Network Jack IP Phones Desk Phones – Aastra 6725ip & Polycom CX600 - Full Featured - For Non-Windows and Non-Mac Users - No PoE Support IP Phones Common Area Phones – Aastra 6721ip & Polycom CX500 - Lobby Types; Configured with Restrictive Dialing Policy - Users Can Temporarily Sig in as themselves - PoE Support Where Avail IP Phones Conference Room Phones – Polycom CX3000 - Generally Configured the same as common area with same dialing policy as current Centrex phone - PoE Supported IP Phone Deployment Best practice is to put phones on their own VLAN, called “Voice VLAN” - Traffic separation so phones don’t have to hear broadcast from departmental - IP Phones on private campus routed VLANs IPv4 space options won’t conflict - DHCP Use Iris to enable/disable voice VLAN Iris - Enabling Voice VLAN Dual-Mode Ports - Department network (untagged) - Voice network (tagged). Iris - MAC Addresses Q&A Areas and Device Showcase Also, Please Enjoy the Refreshments!