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IP Phone Bazaar:
Choosing the Right Device
Neal Shact
CEO
888-795-7222
Who is CommuniTech?
Established in 1983
Privately-held company
Founded by Neal Shact and
Melissa Vokoun
4 Divisions
CommuniTech
CommuniTech Services
Clarisys
Dytel
Factors:
VoIP Migration Plan
IP Phone Options
IP Phone Protocols
Personnel Considerations
Location Considerations
Selecting the IP Phone
VoIP Migration
Converged Voice and Data Solutions
(VoIP)
Corporate
Office
VoIP Call
Server
Branch/Remote Office
IP Phones
IP
Phones
Public/Private
NETWORK
Road Warrior
IP Phone
Teleworker
IP Phone
VoIP Migration
Converged Voice and Data Solutions
(VoIP)
Voice Edge Device
Attendant Console
Single Line TelSet
Wireless
Multi-Line TelSet
PC Phone
PC Console
VoIP
Possible
Typical
Possible
Possible
Typical
Possible
Considerations:
Proprietary IP (Nortel, 3COM, Cisco, etc.)
Edge devices operating on single proprietary protocol
Standards Based IP (VocalData, Shoreline, etc.)
Standards based IP protocols supporting multiple options
VoIP Migration
IP Enabled Legacy Solutions
Legacy
Key/PBX
VoIP Gateway with
Legacy Phones
Legacy
Phones
IP Phone
Public/Private
NETWORK
VoIP Adapter with
Legacy Phone
Remote
IP Phone
VoIP Migration
IP Enabled Legacy Solutions
Voice Edge Device
Legacy
VoIP
Attendant Console
Single Line TelSet
Wireless
Multi-Line TelSet
PC Phone
PC Console
Typical
Typical
Possible
Possible
Typical
Possible
Possible
Typical
Possible
Possible
Typical
Possible
Considerations:
Compatibility - Proprietary IP, Standards Based IP
Integration - Ability for Features, Dialing Plan, Peripherals, Applications
Edge Device Options - Physical Instrument, PC/Web Phone
IP Phone Options
Attendant Console
Single-Line Phone
Multi-Line Phone
Softphone with USB phone,
handset or headset
IP Phone Options
Attendant Console Options
VoIP Call
Server
+
Public/Private
NETWORK
Multi-Line IP
Phone
+
VoIP Attendant Console
with Single/Multi-Line IP Phone
VoIP Attendant Console
with PC Phone, Handset or Headset
IP Phone Options
Attendant Console Consideration:
IP Attendant Consoles are available on PC
Platforms only
Multi-Line IP Phone should be considered
More User Friendly
Easier to Answer and Transfer callers
Provides quicker answering for better service
IP Phone Options
Single-Line IP Phone Options:
VoIP Call
Server
+
Single-Line
IP Phone
VoIP Softphone
with PC Phone, Handset or Headset
Public/Private
NETWORK
+
VoIP Analog
Telephone Gateway
Wireless
IP Phone
VoIP Softphone,
Adapter, and Analog Phone
+
+
IP Phone Options
Single-Line IP Phone Consideration:
Where will it be used (Production floor, lobby, breakroom, mobile user, etc.) ?
In a Common Office Area:
Use single-line IP Phone or IP Adaptor with Analog
Phone to avoid “training” issues.
If Used Repeatedly by the Same Individual:
Use a Single-Line IP Phone, IP Adaptor with Analog
Phone, VoIP Softphone, or wireless IP Phone for
mobile office personnel.
IP Phone Options
Multi-Line IP Phone
Multi-Line
IP Phone
VoIP Call
Server
Multi-Line IP Phone
with PDA (Mitel) or
API
Public/Private
NETWORK
Multi-Line IP Phone
with Add-On Module
Multi-Line IP Phone
with PC Connection (10/100)
Multi-Line IP Phone
with IP Phone
Connection (10/100)
Supporting QoS
IP Phone Options
Multi-Line IP Phone Consideration:
Are there enough line appearances to fulfill the
user’s call processing responsibilities?
Buy IP Phones with as many line appearances as
possible to accommodate future expansion and
ease of use.
IP Phone Options
Multi-Line IP Phone Consideration:
Will additional IP devices be connected to the IP
phone (PC, IP Phone, etc.)?
Buy compatible multi-line IP Phones with multiple
Ethernet ports.
IP Phone Protocols
Protocols Supported or Needed:
H.323/248
MGCP
SIP
Proprietary (SCCP, Unistim, etc.)
Personnel Considerations-Types
Executive
Typical Calling Patterns:
Moderate Call Volume
Simplicity/Ease of Use
Speakerphone
Speed Dial and/or One-touch Feature Access
Ideal for Feature Rich, Multi-Line IP Phone
Personnel Considerations-Types
Administrative
Typical Calling Patterns:
Moderate to Heavy Call Volume
Ease of Use, Quick Call Processing
May Need Speakerphone
One-touch Feature Access
Ideal for Feature Rich, Multi-Line IP Phone
Personnel Considerations-Types
Call Center
Typical Calling Patterns:
Heavy Call Volume
Quick Call Processing
Departmental Call Coverage/Processing
Multiple Calls Simultaneously Queued
Headset Compatibility
One-touch Feature Access
Ideal for Feature Rich Multi-Line IP Phone
Personnel Considerations-Types
Labor
Typical Calling Patterns:
Light Call Volume
One phone to many personnel/customers
Ease of Use
Mobile Office Worker (Wireless)
Ideal for Single-Line/Wireless IP Phone
Location Considerations
Networked Enterprise Locations
VoIP Call
Server
Branch/Remote
Office
Corporate
Office
Public/Private
NETWORK
Teleworker
Road
Warrior
Location Considerations
Corporate Office
Frequent Communications requiring more
integrated services:
Multiple Line Appearances
Multiple Call Queuing
Busy Lamp Appearance
Ideal for feature rich, multi-line IP phone
Location Considerations:
Branch/Remote Office
Frequent communications requiring higher level of
integrated services:
Multiple Line Appearances - Higher requirement
to see other offices
Busy Lamp Appearance - Higher requirement to
see other personnel
Simple Integration to branch and Corporate offices
“Need” to feel as part of Corporate Office
Ideal for feature rich, multi-mine IP phone
Location Considerations:
Teleworker
High Volume Voice Traffic:
Busy Lamp Appearance - Higher requirement to
see other personnel
Simple Integration to Branch and Corporate Offices
“Need” to feel as part of Corporate Office
Ideal for feature rich, multi-line IP phone
Location Considerations
Teleworker
Low Volume Voice Traffic:
Fewer Inbound/Outbound Calling Requirements
Ability to mainly place/receive calls
Voice Mail message waiting notification
Reduced need for telephony features/functionality
Ideal for single-line IP phone,
IP Softphone
Location Considerations
Road Warrior
Low Volume Voice Traffic:
Away from the telephone the majority of the day
Fewer Inbound/Outbound Calling Requirements
Ability to mainly place/receive calls
Reduced need for telephony features/functionality
Ideal for IP Softphone
or
Single-line IP phone
Selecting an IP Phone
Identify compatible IP Phones:
 What IP Phones are available from the manufacturer/platform?
 What other IP Phones are compatible/recommended?
Identify Personnel Requirements:
 What are the Traffic Requirements (High, Medium, Low)?
 How often are Speakerphone and System Features used?
Identify Location:
 What are the Traffic Requirements (High, Medium, Low)?
 What are the available services (VPN, Single phone connection, etc.)?
Identify Cost of Ownership:
 Does IP Phone require Feature Codes, or have Feature Keys?
 Can IP Phone handle additional calls in Queue grow?
Selecting an IP Phone
Multi-line Phones:
TelStrat (16 lines)
Cisco (4 and 6 lines*)
Polycom (3 lines)
Swissvoice (2 lines)
Teledex (2 lines)
Mitel
Single Phones:
Snom
Cisco
Teledex
Pingtel
Swissvoice
Mitel
Selecting an IP Phone
Softphone:
Avaya
Cisco
IPblue
Pingtel
Softphone Hardware:
Clarisys USB Phone
GN Netcom USB headset
Plantronics USB Headset
Attendant Console (no physical consoles)
TelStrat
Cisco with Sidecars