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WHO WE ARE
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Clevora was established in 2011.
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We aim to provide premium Customer Care Services.
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We cater to B2B & B2C companies.
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Our company is offering top-quality products and friendly customer service to different
clients all across the world.
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We provide multimedia customer communication solutions: E-mail, Web-Chat, Cobrowsing, Semi-automated Responses, Data management, Data validation, Software support.
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Clevora has experience with back office support, software development and customer
relationship management; such as email processing and information filtering and sorting.
SERVICES WE OFFER
Processes:
• Inbound
• Outbound
• Blended calls
Data validation:
• Capture, encoding & conversion
• Database cleanup & Management
• Web mining on any market research,
• Merging & comparison
Customer Care Services:
• Helpdesk for customer queries
related to products
• Status of orders
• Billing
• Pre and post sales service
Technical Helpdesk Services:
• First level support
• Web-assisted support
Data management:
• Data Fulfilment
• Indexing
• Forms Processing, HTML/XML
Web based support through e-mail & chat:
• Live Chat
• Web Call Back
• Web Collaboration
• Web Call Through
SERVICES WE OFFER
Back Office Support
Software Support
Major challenges for all companies
• Service quality
• Operating costs
• Excellent cost - benefit and service-level
metrics can be reached
Our solutions and services.
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Customer relationship management
Financial and accounting
Outsourcing of HR processes
Knowledge process outsourcing
Logistics/procurement/supply chain management
Internal activity allocation (reconciliation) - Clevora
aspire service
Your advantages:
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Reliable best practices, platforms and tools
Global standards and proven best-of-breed processes
Lower spending on capital investment and maintenance costs
High quality services through our global network delivery mode
Built-in control mechanisms and meaningful reporting
THE LOGISTICS
• Clevora is a state-of-art contact center in Delhi, with an initial capacity
of 80+, with a provision to ramp up the total capacity up to 250 seats
across 3 shifts (7 * 24 * 365).
• Our team of agents is headed by trained professionals, with more than
10 years of experience.
• Our organization is quipped with the latest technology available in
Telecommunication and Data Equipment.
THE LOGISTICS
• Exhaustive power back-up systems are available, if needed.
• We have telephonic redundancy and hardware infrastructure that
includes built-in backup systems and hot plugged critical part
redundancies.
• We have stringent SLA’s with all our suppliers and vendors.
TECHNOLOGY WE USE
We are working on VOIP with TDM and
SIP Technology solution with self
customized CRM
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VOIP
3 - way calling
Call blocking
Call forwarding
Call hold
Call return
Call waiting
Caller ID
Redial
Voicemail
Updated Technical Equipments
Customer Relationship Management
(CRM) Software
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Recorder
Call Disposition
Script Reader
Report Maker
Independent Modal Dialer
World Wide Report Checking
Call Record Compressor
Internal Chatting
QUALITY & PROCESS MANAGEMENT
•Seamless Process Transition ensures that during the initial stages of migration of a
client’s process, the client can provide uninterrupted service to the customer and
minimize any internal impact the transition may have on the business.
•Effective Process Management ensures that once the process is handed over to our
operational team, it is efficiently and effectively managed, ensuring the expected
levels of performance.
•Continuous Process Improvement enables the Quality Team to ensure processes are
verified cconstantly and modified as required.
OUR POLICIES
• Clevora adheres to Do Not Call Policies and Telemarketing Laws.
• Some of the key metrics of our outbound support include:
- Contacts per hour
- Sales per hour
- Closed Applications / Surveys / Customers
per hour
- Cost per Customer / Loan / Completed Survey
WHY US?
• Innovative and dynamic leadership.
• Use of advance technology.
• Experienced team handling customer service and
technical support.
• Cost effective solutions (24*7 service).
• Adherence to international quality norms.
Clevora At a Glance
THANK YOU
Address: Unit No -356 Aggarwal Millennium Tower 1, Netaji
Subhash Place, Wazirpur, Pitampura. Delhi-110034. India
Team – Clevora Global outsourcing Services
Clevora Help Desk: +91-011-4905-7820
Mobil : +91 09953310085, +91 09818632888
Email: [email protected]
www.clevora.co.in
Skype : Clevora.india