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WHO WE ARE • Clevora was established in 2011. • We aim to provide premium Customer Care Services. • We cater to B2B & B2C companies. • Our company is offering top-quality products and friendly customer service to different clients all across the world. • We provide multimedia customer communication solutions: E-mail, Web-Chat, Cobrowsing, Semi-automated Responses, Data management, Data validation, Software support. • Clevora has experience with back office support, software development and customer relationship management; such as email processing and information filtering and sorting. SERVICES WE OFFER Processes: • Inbound • Outbound • Blended calls Data validation: • Capture, encoding & conversion • Database cleanup & Management • Web mining on any market research, • Merging & comparison Customer Care Services: • Helpdesk for customer queries related to products • Status of orders • Billing • Pre and post sales service Technical Helpdesk Services: • First level support • Web-assisted support Data management: • Data Fulfilment • Indexing • Forms Processing, HTML/XML Web based support through e-mail & chat: • Live Chat • Web Call Back • Web Collaboration • Web Call Through SERVICES WE OFFER Back Office Support Software Support Major challenges for all companies • Service quality • Operating costs • Excellent cost - benefit and service-level metrics can be reached Our solutions and services. • • • • • • Customer relationship management Financial and accounting Outsourcing of HR processes Knowledge process outsourcing Logistics/procurement/supply chain management Internal activity allocation (reconciliation) - Clevora aspire service Your advantages: • • • • • Reliable best practices, platforms and tools Global standards and proven best-of-breed processes Lower spending on capital investment and maintenance costs High quality services through our global network delivery mode Built-in control mechanisms and meaningful reporting THE LOGISTICS • Clevora is a state-of-art contact center in Delhi, with an initial capacity of 80+, with a provision to ramp up the total capacity up to 250 seats across 3 shifts (7 * 24 * 365). • Our team of agents is headed by trained professionals, with more than 10 years of experience. • Our organization is quipped with the latest technology available in Telecommunication and Data Equipment. THE LOGISTICS • Exhaustive power back-up systems are available, if needed. • We have telephonic redundancy and hardware infrastructure that includes built-in backup systems and hot plugged critical part redundancies. • We have stringent SLA’s with all our suppliers and vendors. TECHNOLOGY WE USE We are working on VOIP with TDM and SIP Technology solution with self customized CRM • • • • • • • • • • • VOIP 3 - way calling Call blocking Call forwarding Call hold Call return Call waiting Caller ID Redial Voicemail Updated Technical Equipments Customer Relationship Management (CRM) Software • • • • • • • • Recorder Call Disposition Script Reader Report Maker Independent Modal Dialer World Wide Report Checking Call Record Compressor Internal Chatting QUALITY & PROCESS MANAGEMENT •Seamless Process Transition ensures that during the initial stages of migration of a client’s process, the client can provide uninterrupted service to the customer and minimize any internal impact the transition may have on the business. •Effective Process Management ensures that once the process is handed over to our operational team, it is efficiently and effectively managed, ensuring the expected levels of performance. •Continuous Process Improvement enables the Quality Team to ensure processes are verified cconstantly and modified as required. OUR POLICIES • Clevora adheres to Do Not Call Policies and Telemarketing Laws. • Some of the key metrics of our outbound support include: - Contacts per hour - Sales per hour - Closed Applications / Surveys / Customers per hour - Cost per Customer / Loan / Completed Survey WHY US? • Innovative and dynamic leadership. • Use of advance technology. • Experienced team handling customer service and technical support. • Cost effective solutions (24*7 service). • Adherence to international quality norms. Clevora At a Glance THANK YOU Address: Unit No -356 Aggarwal Millennium Tower 1, Netaji Subhash Place, Wazirpur, Pitampura. Delhi-110034. India Team – Clevora Global outsourcing Services Clevora Help Desk: +91-011-4905-7820 Mobil : +91 09953310085, +91 09818632888 Email: [email protected] www.clevora.co.in Skype : Clevora.india
