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BT/IT Office of the CIO Shannon Kurtz, Global Campus and Wireless Networks Andy ⦁Click to Massey, add text Infrastructure & Service Management Manager for IMT SPGI Wireless, Voice, Desktop Video, and BYOD Implications for the IBM Internal Network Integrated Communications & Networking Community of Practice Teleconference Series © 2012 IBM Corporation The IBM Environment The IBM Network 20,000 Routers, switches, firewalls 14,000 wireless LAN access points Network Drivers 365,000 wireless LAN subscribers 500,000+ employees globally 350,000 remote access users 800+ Office locations 2099+ Terabytes WAN traffic per month Presence in 170 countries Security Controls 1.3M laptops/desktops in total 30,000 Blackberry smart phones via enterprise BES 225,000 IP hard phones at 337 sites 2.4B minutes of audio conferencing annually 10,000 shared networked printers 600M printed pages annually Bandwidth to support 100 immersive video conf rooms 2 2 © 2012 IBM Corporation EXECUTIVE SUMMARY: NETWORK STRATEGY FOR 2011-2015 Mission: Maintain IBM’s global network as a foundational element of a Globally Integrated Enterprise. Enhance alignment with global strategic data centers and meet access requirements of a global workforce as well as partners, suppliers, and customers. Respond to increasingly sophisticated security threats while reducing overall security costs. State of Network in 2011 State of Network in 2015 Top Core Infrastructure Services Initiatives Top Metrics Describing the Initial State •Global LAN network with aged devices - 20K Routers, switches, firewalls - 14K Wireless Access Points - 16K End of Life by 2015 •Global WAN carries 2099+ 1. Deploy High Speed Core and Server Access and implement 2. 3. 4. network virtualization as a part of the replacement of End of Life LAN equipment. Upgrade Wireless LAN for greater capacity, addition of 802.11n, and migrate to controller-based technologies for enhanced security, reliability, and capacity. Deploy IPv6 to meet industry requirements for customer/partner access and product support. Deploy WAN Acceleration technology to improve performance and reduce demand growth. Terabytes of traffic per month Top Metrics Describing the End State • LAN hardware refreshed in the core, server, and wireless access areas for improved capacity and stability •WAN traffic grows to over 5000 Terabytes per month with expanded coverage to meet expansion into GMU •Operational service levels generally meeting needs Top Underlying Beliefs and Assumptions improved through equipment refresh and completion of Blue Sky transition •Deployment of new services 1. The Network infrastructure is a key foundation for IBM as a •New services can be •Operational service levels delayed by Blue Sky transition globally integrated enterprise, and must meet the diverse needs for connecting employees, customers, and suppliers/partners to IBM services and applications. 2.The network provides integrated security services as a component in the enterprise security architecture through access control, authentication, flow management, and malware prevention. 3. Network traffic growth will continue, driven by increases in customers and employees, richer media, and the addition of smarter devices to the network. introduced to the network through better technology and process integration with AT&T 4.Network service rates will continue to decline to partially offset growth in demand, based on cost improvements in hardware/software components as well as bandwidth. 3 © 2012 IBM Corporation 3 Wireless Focus for Client Growth Smartphones outpacing laptops for new purchases in consumer market Enterprise Smartphone offerings being established to support secure access to IBM applications and Internet - Notes Traveler (iNotes), Sametime Web, W3 250K Smartphone Offering users expected Smartphones in IBM offices will naturally connect to the IBM WLAN first (instead of cellular), if available IBM Wireless enhancements in support of Client Growth... Complete dual-band 802.11n coverage using newer Controller based technology Dual-band for improved performance in mixed environments – 802.11b/g, 802.11a, 802.11n 802.11n for up to 300 Mbps throughput Controller wireless for fast roaming, improved setting management and optimization Automatic RF interference detection and adjustment Increase IP address capacity New site surveys for optimal WAP placement and settings Internet Connect (wireless Internet hotspot) in conjunction with IBM Wireless May require User Access layer upgrades for Power over Ethernet (PoE) and 1G WAP uplinks Simplify Wireless / Improve Client Experience Sunset B radio and WEP and WPA-TKIP encryption support Migrate to digital certificates leveraging IBM internal certificate authority for client authentication As market solutions mature, incorporate newer protocols and settings voice and real-time applications 4 © 2012 IBM Corporation IBM Voice and Communications Strategy 5 © 2012 IBM Corporation Voice Comparison – Strategic Considerations Voice Landscape Will Change Significantly Over Next 24 Months Voice (and video) integral to wide range of user capabilities Well integrated, seamless and must be globally available Significant new vendor UcaaS cloud based offerings: UC applications Team Collaboration service Phone presence e-mail and Calendaring service Unified Messaging Web Conferencing service Phone presence Ad-hoc conferencing Integrated Video Desktop Video Conferencing service Unified Messaging service Integrated Audio and Presence Enterprise Telephony service Mobile/ Smart phones Desk phones Conference phones People and Devices 6 Work station Soft phone Audio Conferencing service Real Time Infrastructure Integrated UC and Social Applications © 2012 IBM Corporation UC integration Social Networking service IM and Presence service Tablets Conference scheduling Business requirements, have been distilled into over-arching strategic principles and mapped onto our framework Key strategic principles Unifiy communications and collaboration Support social collaboration applications Manage and optimize current service offerings; forecast future conditions; model and predict the impact of changes Enablement Security (esp Mobile IBMer) Management IBM Infrastructure: Decision Support Info and Analytics Quality Shift to use services in cloud model can reduce fixed infrastructure Optimization Presence Routing Engine (SUT) Policy Engine (SUT) Shift to mobile technology enables reduction of fixed infrastructure in IBM sites Standards Minutes Numbers Limit IBM infrastructure to high value add capabilities One Phone / Identity Concept Collaboration and Social Applications Well integrated, seamless and must be globally available Minimise IBM Infrastructure User Functionality Information-Centric Infrastructure Management Voice (and video) integral to wide range of user capabilities Interface Simplified work place services framework Match the IT tools to the work that the employee needs to perform Vendor and Supplier Infrastructure Devices IPT Mobile Increase employee ease of use and productivity Reduce Total Cost of Ownership (TCO) Softphone 7 We are developing Information Centric Infrastructure Management—everything we do will be information based Yesterday's Question: “What would you do with this data?” Today's Question: “How can we be prepared to make the informed decisions we will need to make in the future?” Questions Decisions Information Investment Planning and Business Cases Service Life Cycle End User Support strategy, design, transition, operation, and continual improvement Dashboards Policy Based Call Route Optimization Service Provisioning Cost Vendors Consumptio n User Demographics Networks User Context Inventory Capacity Management Quality Management Social Data History, Trends Equipment Config Contract Thresholds Personas Descriptive Data All types of data are inter-related: All data is important: 8 Policy Based Call Routing Automation End Point Context Information-dependent Processes The more detailed, the better Analysis Users' Opinions Life Cycle Management ■ Business Analytics Center of Competency Planning Investment Mgt Capacity Mgt Quality Mgt Performance Mgt Life Cycle Mgt EUS Mgt User Sat Mgt ■ GAC quality involves many vendors and networks ■ Vendor performance includes cost and quality ■ Human cost of problems in voice/video © 2009 IBM Corporation