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Yapı Kredi Technology Yapı Kredi Bank Information Technology May, 2001 General Overview Yapı Kredi Technology Technology Architecture Application Architecture Technological Organization & Key Processes General Overview Technology Architecture Wide Area Network Local Area Network Mainframe/Paralel Sysplex Branch Architecture Application Architecture Yapı Kredi Technology Branch Architecture ATM Call Center POS ATM Call Center POS Program & Project Mngt. Phone Banking SWIFT/MERVA Change Mngt. Service Mngt. Recovery Mngt. Telephone Banking Technological Organization & Key Processes Quality Mngt. Security Mngt. Operations Mngt. YKB IT Yapı Kredi Bank Information Technology Organization OPERATIONS PROJECTS Technological Strategies Management LAN Operations & Maintenance System Management Project Design & Development Quality Management Branch & HQ Environments Yapı Kredi Technology System Management System & Network Security Operations (DBA, CICS, MVS, Storage) Service Mngt App.Planning Change Mngt VTAM Prog. Test Mngt Network Systems WAN Operations & Maintenance YKB-NET Product Development Türk Telecom Relations System HW & Infrastructure Application Development Human Resources Field Services Project Based Groups (30 ongoing projects) General Overview Yapı Kredi Technology Technology Architecture Application Architecture Technological Organization & Key Processes Technology Architecture Mainframe/Paralel Sysplex Yapı Kredi Technology Wide Area Network Local Area Network Branch Architecture Call Center/Alobanka ATM POS SWIFT/MERVA Telephone Banking Yapı Kredi Technology MAINFRAME - Hardware - Multiple Virtual Storage / Enterprise Systems Architecture - Operating System - Database - Online Transaction Processing System - Network S/390 SYSPLEX OS/390 DB2 CICS VTAM Our Systems PRODUCTION •4 Mainframe on production •2518 mips •2 coupling facility •7 terabyte disk capacity (Including ODM) X47 : 618 mips. BX04 TSOR R66 : 640 mips BX01 TSOL SYSP X47 BX02 TSOI R66 BX03 TSOP R36 TEST BX08 BX09 SXS1 SXS2 YX01YX03 TSOT TSOZ TSOA TSOB Y2K Y2K Yapı Kredi Technology Wide Area Networks “Business Enabler” communication network - IP (ie.Notes) multiprotocol support scalability security availability manageability network cost of ownership Application flexibility Use of Internet technologies (JAVA, HTML, Intranet, extranet) Virtual Private Networking (VPN) Service Provider like service provisioning Our Network Model SNA IP Network MSD SNA Network & other VPN OS/2 POS ATM Backbone >line up >stat Distribution IP Network Access Integrated Network & Service Management Network Management Systems Multiple Service WAN Backbone New Communication Network Frame Relay & Concentration Centers Yapı Kredi Technology TEKIRDAG LEVENT BAHÇEK API ATAKOY KADIKÖY ZONGULDAK SAMSUN GEBZE A IZMIT GEBZE B CANAKKALE BURSA BALIKESIR ESKISEHIR ANKARA MANISA IZMIR PAMUKKALE KAYSERI KONYA AYDIN DIYARBAKIR MUGLA ANTALYA MERSIN ADANA GAZIANTEP Local Area Networks The use of ATM Technology enables us: Yapı Kredi Technology Only one architecture for LAN & WAN Scalable architecture Switching Technology Quality of Service & Better Resource Sharing Protocol Independence Simplified Configuration & Management Increased Security Token Ring segments Ethernet technology Yapı Kredi Technology Local Area Networks OPC Backbone - ATM Floors - Switched Ethernet Cabling - Fiber Optic & UTP5 Servers - NT, Unix, OS/2 Clients -NT workstation OS/2 workstation Remote Locations -YKB Branches -Regional Office -YKB Investment -Law Departments # of users : 8000 # of users : 2100 D-Building Backbone - Fast Ethernet Floors - Switched Ethernet Cabling - Fiber Optic & UTP5 Servers - NT, Unix, OS/2 Clients -NT workstation OS/2 workstation # of users : 815 A-Building Backbone - Ethernet Cabling - UTP5 Servers - NT Clients - Win9X # of users : 180 Yapı Kredi Technology BRANCH ARCHITECTURE System Software • IBM OS/2 Base Operating System • IBM Network Communications Server for OS/2 Warp Version 5.00 • IBM OS/2 LAN Server • Netfinity Manager for OS/2 • IBM DB2 Universal Database Personal Edition • FCP (Foundation for Coorperative Processing) • EDM (Enterprise Destop Manager) Application Software • FFS (Foundation for Financial Services) • LanDP Version 4.0 • Netscape (Web Browser) BRANCH ARCHITECTURE WAN Yapı Kredi Technology HOST Router SERVER IBM PC330 NETBIOS & TCP/IP (TOKEN RING) ATM Client PC Yapı Kredi Technology CALL CENTER Call Center provides to our customers the following services: • Balance Inquiry • Money Transfer/Electronic Funds Transfer • Foreign Exchange • Securities/Treasury • Repo (Repurchase Agreement) • Bill Payments • Automatic Payments • Credit Card Operations • Private Label Card Operations • Card Issues • Time Deposits/Demand Deposits CALL CENTER / 444 0 444 One telephone number to reach all over TURKEY Yapı Kredi Technology İst.-Levent İst.-Kadıköy Kars Bursa Gebze Ankara İzmir Antalya Erzurum Adana Leased Line + MD110 solution 20 cities Türk Telekom Orientation Service 60 cities Backup Oriented Leased Line CALL CENTER DB (Oracle) Server NT PDC Print Server Host 3745 (FEP) NT SNA Server RightFax (BDC?) Agent PCs and phones Application Link Server TT CTI Server (Genesys) LU 6.2 APPC Switch (ERICSSON) Securities (MNKP) CIF (SGLP) Credit Cards (FBS) Tele24 (ATMP) MD 110 Customer Call Center Interfac programs CICSADKP Tele İşlem (YTLP) Sesli Yanıt Sistemi (InterVoice) Individual Loans (NWBP) ATM Yapı Kredi Technology • Tools used in the development of ATM applications: – NDC (NCR Direct Connect) – SSDS (Self Service Development System) • Application platform: OS/2 • Currently, NDC applications are replaced by SSDS applications. • Number of active ATM 1.313 (NCR) ATM SSDS TMGR Yapı Kredi Technology NDC TMGR FBS BKM MAIL ORDER SWITCH VISA BRANCH EPSS POS DEBIT AUTH POS Telephone Banking SHOW TV, etc LIPMAN POS (22.000) PSTN NT PNA Concentrator Yapı Kredi Technology SCH POS (12.500) Intellect POS (2.500) Ingenico POS (1.500) OS/2 PNA Concentrator wireless Mobicom Mobitex Lu Cics to Cics Lu POS Terminal X 25 Manager Mobitex Bank Gateway wireless Lu 6.2 Lu Superonline Internet shopping Banking Gateway Lu HALF SET (Pilot) Amway (AS/400) MPOS + Gateway Number of active POS 66.473 SWITCH Yapı Kredi Technology SWIFT • YKB’s daily incoming & outgoing message quantity averages 4500 • SWIFT services are provided to customers through 29 centre SWIFT Yapı Kredi Technology YKB Network PSTN Dial Dial line RC SWIFT INTERNATIONAL BILTAM Regional Processor Dusseldorf Factoring YKB VTAM SNA Merva CICS X25 Lu CIP Router Investment FX Operations Branches Telephone Banking Yapı Kredi Technology IVR (Interactive Voice Response) • Current IVR applications – Teletel – Alobanka (17 cities) – KKMHB (Credit cards customer service department) • Hardware :Intervoice • Software : Invision & Iform with applications developed on OS/2 platform General Overview Yapı Kredi Technology Technology Architecture Application Architecture Technological Organization & Key Processes Application Architecture - YKB Relationship Management CIF Product Factory Portfolio Management POS Deposit (TD,DD) FBS Securities Promissory Notes FX Import / Export Teletel Loans&Credits NBS EFT Cheques Merchant Telerom Sales Support System CMS Treasury Payments YKB HR Teller (Branch) I N F O C E N T E R Corporate Tables DAL Internet Banking GL / Accounting Settlement Phone Banking Reporting Batch Operations Internet Shopping PCM Campaign Management Credit Risk Management Management & Control Productivity Information Delivery Delivery Services Yapı Kredi Technology ATM Yapı Kredi Technology Why change? Before Change After Change Customer introduction on different systems One customer information file Difficulty in creating new products Different user interfaces for different environments Product factory Product based Customer Bank relation Consolidated customer data Product Based Standard graphical user interface Customer Based Yapı Kredi Technology Benefits of change • Functional diversity, • Scenario based work, • Ability to reach and process accounts from different branches, • Parametric and flexible pricing, • Adaptation to Euro, • Integration with the electronic mailing system (Notes), • Possibility to analyse customer, portfolio, branch, field or region based efficiency and profitability, • Operational costs reflecting customer and portfolio profitability, • Different budgeting options on the system. General Overview Yapı Kredi Technology Technology Architecture Application Architecture Technological Organization & Key Processes Technological Organization & Key Processes Operations Management & Organization Yapı Kredi Technology Service Management Change Management Security Management Project Management Quality Management Disaster Recovery Yapı Kredi Technology Operations Management • Guaranties that the production environments are up and efficiently working, 7 x 24 hours a week, • Operation and maintenance of mainframe systems, • System support and problem solving for environments such as MVS, DB2, CICS, VTAM, etc. Yapı Kredi Technology Operations Management - Database Our database structure: • DB2 (Banking operations) • VSAM (ATM, Credit Cards) • Oracle (Call Center) • Sybase (Securities) Yapı Kredi Technology Operations Management - Storage Our storage media & capacity: • On disk for online data - 5 terabytes • On tape for archive data - 70 terabytes • Optic CD’s - 3,5 terabytes Our storage hardware • 2 Storagetek 9310 Powderhorn tape library • IBM virtual tape server (VTS) • 2 Hitachi 7700 E disk • 2 IBM Ramac virtual array (RVA) • 2 IBM Optic library • 5 IBM RAMAC Disc Yapı Kredi Technology Operations Management - Batch • Tool used: IBM OPC • Batch jobs run daily average 3500, this number peaks to 5000 at the end of the month/period. • Batch processes, backing up processes and maintenance ends by 09:00 am. • File transfer, data control and support operations for our customers Yapı Kredi Technology Operations Management - Online • Tool used: Omegamon • Daily Branch CICS transaction counts averages 2,800,000 • Daily Retail Banking CICS transaction counts averages 2,000,000 Yapı Kredi Technology Service Management Service Management focuses on: • Ensuring that these services are meeting defined standards (Service Level Agreements) • Providing a liaison to users, developers, architects and vendors, • Monitoring the services which are provided to these groups, Yapı Kredi Technology Service Management Developers/ Architects & Vendors Users Service Managing Planning Change Systems Management Service Management Yapı Kredi Technology Change Management Change Management aims at: • To protect our production environment from all negative effects of change, • To realize each change at the required time interval and quality level, • To enhance productivity and efficiency 38 Yapı Kredi Technology Security Management • Security Management aims at protecting all YKB resources against unauthorized access • Our main security issues are: – – – – – – Authentication (via user ID & password) Authorization (defining user level access) Access control (protection of resources) Account Management (via security rules) Audit (of user violations & critical resources) Availability (intruder detection, virus protection) Yapı Kredi Technology Project Management • Yapı Kredi Technology is mainly a project based organization, • Our project office plans & tracks globally all the projects, • There are more than 40 ongoing projects, • 31 certified project managers (certified by PMI, the Project Management Institute) Yapı Kredi Technology Quality Management • In November 2000, YKT were audited by the international auditors of the TUVRheiland, Germany and found eligible for an ISO-9001:1994. • TUV also recommended that YKT can apply for the ISO-9001:2000 upgrade anytime, since YKT’S custom quality system already incorporates the newest requirements of the new version which became available in January 2001. Recovery Management Yapı Kredi Technology Our scope: Our objective: All the production assets of YKB To provide continuous production service Recovery planning strategies: • Outage Prevention (to build infrastructure such that outage never occurs) • Normal Recovery (To build procedures that enable to recover services as soon as possible if outage occurs) • Disaster Recovery (To recover service in a different location if uncontrollable event destroys the current location)