Download Patient Orientation - Cape Fear Valley Health System

Patient & Family Orientation
Cancer Center Facts


About 1,400 new cancer
patients are treated here
annually.
The Chemotherapy Nurses,
Radiation Therapists ,Social
Workers and Dietitians are
specially trained/certified in
Oncology.
Physicians-Medical
Oncology
Dr. Bakri
Dr. Kenneth Manning
Dr. Kenneth Fink
Dr. Sajjad Malick
Extenders-Medical Oncology
Colleen Kritz, CFNP
Kathy Jones- PA-C
Vicki RichardsonNP- C
PhysiciansRadiation Oncology
Dr. Hugh Bryan
Dr. Istvan Pataki
Dr. Sally Smith
Physicians Radiation Oncology
Charlene Ray, NP
Allan Seffels, PA-C
Dr. Thomas Walden
Lumberton
Cancer Center Facts

Our Cancer Center is
Accredited through
the American College
of Surgeons
Commission on
Cancer with
Commendation.
Northern Exposure
Health Pavilion North Cancer Center
HPN Cancer Center Front Desk
Wanda
Ashley
Radiation Oncology at HPN
Daisy, RN
Tisha, Chief Therapist,
Supervisor
Medical Oncology at HPN
Jane Ellen, RN
Jan, LPN
Per Diem RN at HPN and/or CFV
Susan, RN
Toni, RN
What to expect when you come for
Radiation Therapy
Scan your blue
Cancer Center
ID card at the
front desk
Donna and Shirley
What to expect when you come for
Radiation Therapy
Remain in
waiting area for
your Radiation
Therapist to take
you to the
treatment area or
to sub-waiting.
What to expect when you come for
Radiation Therapy
You will be
seen weekly,
by Allan
Seffels, PA-C
or another
practitioner
What to expect when you come for
Radiation Therapy

Lab Work is
occasionally obtained in
Radiation Oncology.

Depends upon your
specific treatment plan
and symptoms.
CFV Radiation Oncology
Gwendolyn, RN
Debbie, CNAII
Susan, RN
Cyberknife Nurse Navigator
Jennifer, RN
CFV Medical Oncology
Scan Your
Blue Card
and have a
seat in the
waiting
room.
Francesca, Lata, Yolanda, Rebecca
CFV Medical Oncology
A nurse will come
and get you and
take your vital
signs prior to each
visit
Gloria, Carol, Vivian, Tamica
CFV Medical Oncology Phlebotomy
Laboratory tests are routine prior to
each chemotherapy infusion.
Heather
Tamica
Lab
results
usually
take
about an
hour.
Staff can
give you
a pager.
Pager System
Run an errand
 Have a snack
We call your pager
when it’s time to
come back!
 10 mile radius


CFV Medical Oncology Pharmacy
Billy Kirby, PharmD
We have a dedicated on- site
pharmacy to prepare
chemotherapy medications
 CFV and HPN also have
Outpatient Pharmacies that may
elect to use

CFV-Chemotherapy
Nurses
These RNs
Deliver your
Chemotherapy
and schedule
your next
appointment.
Clinical Trial Staff
Michelle Gereghty, RN
Research Coordinator
Jennifer Arno
Clinical Trials Assistant
Choosing a clinical trial



The Cancer Center offers
many clinical trials. Your
physician may offer a clinical
trial to you.
It is your choice to enroll
Staff will review the
information with you and
answer any questions you
may have.
Clinical Trial Information
Michelle Gereghty 615-5603
Jennifer Arno 615-4561
Nutrition Services
Heidi Maxwell, RD, LDN
Natalie Albano, RD, LDN
Nutrition Services
Nutrition Counseling Includes:
- Eating well during treatment.
- The use of supplements.
- How to deal with side effects.
Nutritional Screening
The Dietitian will:
- Assess your needs.
- Offer guidance to meet your
needs during treatment.
Nutrition and Treatment-Related Side
Effects
These are some side effects you may
experience during treatment that our
Oncology Dietitians will be able to help
you manage:

Nausea/Vomiting
 Change in Taste
 Loss of Appetite

Throat or Mouth Soreness
 Weight Loss
 Constipation
 Diarrhea
Questions???
Call Heidi
At CFV 615-5955
Call Natalie
At HPN 615-3852
Living with Cancer
How Social Workers
Can Help:


Issues in living with
cancer.
Community resources
 Provide support
Sandi Bailey, MSW, LCSW, OSW-C
Audrey Brown, MSW, LCSW, OSW-C
Patsy Page, MSW, LCSW , OSW-C
Living With Cancer
Emotional Adjustments
Such as:
Shock
Adjustment to changes
– Stress, worry
– Anger
– Anxiety
– Depression
–
–
Community Resources
Some examples include:
 Medication
Programs
 Quitting Smoking
 Transportation
 Financial Resources
 Advance Directives
Educational Workshops
See Calendar for special event topics
time; date; location
•Massage
($10 per session)
•Reflexology
($12 per session)
•Healing Touch
(no cost)
•Artful Reflections
(no cost)
Ask any Cancer Center Staff
Member for more information.
Call 615-7811 for an
appointment.
Camp
Rockfish
Retreat
An Annual Retreat for our patients
 Food
 Fun
 Fellowship
 All day Friday activities for the adult
patient and one adult caregiver or
friend.
 Contact an Oncology Social Worker
for more information at 615-6792
Special Events
Special Events are posted in the Cancer
Center lobbies
Cancer Center Social Work Team
Ask any Cancer Center staff
to page us, OR…
Give us a call!
Patsy Page 615-6791
Sandi Bailey 615-4626
Audrey Brown
HPN 615-3849
CFV 615-6791
Financial Counselor
Greg Chavis

One on One service.

Benefit explanation.




Co-pay
Deductible
Coinsurance
Set up payment
arrangements.
Billing Questions
Who do I call with questions about billing?
Bills from Southeastern Radiation Oncology
(Radiation Therapy Doctors)
Contact: Linda Crocker-615-6691 or Jenny Bowden-615-5810
Bills From Cape Fear Valley Health System/ Oncology Services (may
include nutritional consults as ordered by physician)
Contact:
Corinne Shaffer 615-4511
Greg Chavis 615-5021
Reimbursement Analyst
Corinne Shaffer
Work with Pharmaceutical
Companies for Patient Assistance
Programs
Work with different Foundations to
assist with co-pays for oral meds
 Obtain prior authorizations for
medications
 Obtain prior authorization for any
diagnostic testing


Please feel free
to contact
Corinne at
615-4511
Friends of the Cancer
Center

Network of
Volunteers

Non- Profit
Organization
100% of
donations
support Cancer
Center patients.


Fundraisers
throughout the
year
Volunteers
Offer support
 Assist in the
resource center
 Serve refreshments
 Direct patients to
areas in the hospital
 Listen

We also have specially
trained Spiritual Volunteers
who provide spiritual
support

The Oasis Café






T-Shirts
Specialty Products
Information
Books
Coffee/Tea/Soft
Drinks
Snack items
FOCC Funds
100% of donations to FOCC support our patients
and programs at the Cancer Center
•Golf Cart
•Camp Rockfish
•OASIS program
•Look Good - Feel Better with
ACS
•Wig Vouchers available
Friends of the Cancer Center
The “Look Good…Feel
Better” Program
Meets every 3rd Monday at
9AM in the Cancer Center
Conference Room @CFV
Friends of Cancer Center Funds


MAMMOGRAM
Screenings:
Call Annette Bryant for
an application or more
information
615-4599
FOCC and Cancer Center Events
Downtown
Fayetteville
 September 20, 2014
Survivor Reception the
night before …at Sky
on Hay
Raises funds to
provide programs for
little or minimal cost to
patients and families
of CFVHS and HPN
Cancer Centers

www.ribbonwalkforcancer.org
Fayetteville Swampdogs and Cape
Fear Valley Cancer Center



JP Riddle Stadium
Pink Baseball Jersey
Auction at the game
Each year money from
the Auction is awarded to
the Friends of the Cancer
Center
Pavilion Palms
…a Boutique at Health Pavilion North
Cancer Center




HPN location
Skin Care items
Gifts
More!!
Bra and Prosthetic Fittings
Available at
The Cancer Center
by appointment
Call Judy
484-4901
CFV Health
Foundation/Friends of
Cancer
Rachel Richardson
615-1449
Cancer Registry
Susan, Deborah, Deanna, Ruby
Why is Cancer Registry
Important?
Cancer is a reportable disease by law
WHAT DO CANCER REGISTRARS
DO?
Cancer Registrars capture a complete
summary of the history, diagnosis,
treatment, and cancer status for every
patient diagnosed and/or treated at our
health system.
WHERE DOES ALL THIS DATA
GO?




All new cancer cases are to be reported to the State Central
Cancer Registry by law.
Approved Cancer Programs are required to report cases to the
National Cancer Data Base for accreditation .
Administration for determination of new equipment needs
and facility planning.
Public Education
Follow up

Once in the registry you are followed for life
–
–
–
–
Completely confidential and private
Update on the status of the patient
Update changes in treatment or physicians
Maintain accurate and up to date information for
the state database.
Patient Satisfaction Surveys





Gives us information we use to
improve our services to you and
your family
Staff Recognition
Internal Surveys: Are located at
the Front Desks or from staff
Press Gainey (external) are
mailed to your home at random
Why 2? One serves us
immediately and the other uses
national benchmark data to rank
us among other similar cancer
centers.
Questions or Comments
about your Service?
Margaret Coates,
Chief Radiation
Therapist
615-7815
Frequently Asked Questions
Will my hair fall out during treatment (Alopecia)?
•Loss of hair can occur with some types of Chemotherapy (Lung,
Breast).
• Radiation can cause hair loss in the area that is being treated.
Will treatment make me nauseated?
•When it is expected or does occur, your doctor can prescribe
medications that will help.
Frequently Asked Questions
Will radiation treatment burn my skin?
•Accelerated sloughing of skin cells
•Feels tender, sometimes raw
•Doctor, PA or Nurse Practitioner can prescribe or
recommend products that will help.
•Do not try to self medicate: Some creams and lotions
will not work with the Radiation.
Frequently Asked Questions
Who do I call if there is a problem
with treatment or side effects?
Radiation Therapy:
Your nurse or Radiation Therapist will
direct you to doctor or PA
•Chemotherapy:
Your nurse will document symptoms and
schedule you to see physician or FNP
Frequently Asked Questions
How do I reach a physician in the evenings or on
weekends if I am having side effects or run out of
medications?
Call the Main Number for each office:
Radiation Oncology 615-5894
Medical Oncology 615-6910
Your call will be directed to CareLink and they will page the physician on call
for each office. Please have your Cancer Center ID card handy.
Frequently Asked Questions
Who do I call if I need to change my
treatment appointment?
Radiation Therapist will give you a number to
call for Radiation Therapy appointment
changes
•RN will give you a number to call for chemo
appointment changes
Frequently Asked Questions
Can my family be with me while I am getting
treated?
How many family members can be with me?
In Medical Oncology :
 one family member may
come back with you
In Radiation Oncology:
 Please remain in waiting
area
No children are permitted
in either treatment area.
Frequently Asked Questions
Can I eat anything on the day I am
to receive treatment?
a light breakfast (no “greasy” foods)
Is lunch provided if I am being
treated at that time?
Lunch will be ordered for those receiving
chemotherapy during lunchtime
Family may grab a bite in cafeteria
Frequently Asked Questions
How do I get out of the parking lot?
•There is a code posted throughout the
Cancer Center
The code changes every Monday!
~ To protect a space for you! ~
Security
Process



Provide ID card at
front entrance
Cancer Center ID
Card and a lanyard
will be issued to
patients
Family/Friends will
be asked to provide
an ID for each visit.
Are there any questions?
Remember to please let us
know if there is anything else
we can do for you!!