Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
What is Communication? What is Communication? The process of creating and exchanging meaning though symbolic interaction. These symbols may be verbal (spoken or written words). These symbols may also be nonverbal like gestures, eye contact or tone of voice. The message is more important the actual words It is the sum of the words, gestures, attire, posture, voice and more. Context The situation in which the communication occurs: – What is happening-occasion – Who you are talking to-people – What you want from the communication-task You need to know what is appropriate for your specific situation. A role is played in a specific situation A norm is a guideline of what’s appropriate for a specific situation. Standard An established level of requirement or excellence. The foundation by which you base your communication decisions. – Appropriate for Self: knowing who you are, what you want, and how you want others to look at you – Appropriate for the Listener: consider needs, wants and limitations – Appropriate for Occasion: time, place, or purpose – Appropriate for the Task: job at hand – Pg. 8 – figure 1-2 Why is having good communication skills important? You spend anywhere from 75 to 95% of your time each day using some form of communicating. - Choices in the morning Choices at work or school (see chart on pg. 8) Choices at home Choices at other social situations Competent Communicator Knowledge – being informed for accurate and recent information Attitudes- influence the way you see yourself and other people. (see chart pg. 10) – How attitudes impact others – Managing your attitude – Changing your attitude Skills – a variety of skills helps you communicate -Task skills – needed to get a given job done -Relationship skills – needed to nurture and maintain goodwill Are Students Ready for Work? Pg. 10, figure 1-4 Organizations Organization – a number of people with specific responsibility who are united for some purpose. They have certain functions: – Identity- they help you define who you are as a person. – Unity – by joining together on a task many people can do what a single person cannot. – Preservation – they help fortify our beliefs and values that we have as people. Culture Culture – the set of life patterns passed down from one generation to the next in a group of people. Organizational culture – how an organization thinks, what it finds important, and how it conducts business. Culture Shock – confusion or anxiety that sometimes results when people come into contact with a culture different than their own. Elements of culture Structure – parts of the organization as well as the relationship between the parts. Systems – systems must be in place to give coordination to a specific goal. Values & beliefs – governs the groups policy and actions. – Personal values – Organizational values – Pg. 18, figure 1-5 Elements of Culture pt. 2 Goals – organizations try to set & reach goals. Goals come from values & beliefs. Environment – physical surroundings: home, school, community Traditions – carried out year after year. A practice or ceremony. Heroes – one who s respected & admired for the contributions made to society. What is Communication? What is Communication? Symbolic Verbal or Non-Verbal Words, gestures, attire, posture, voice and more. The message is more important than the words. Context – occasion – people – task A role is a part played in a specific situation A norm is a guideline of what’s appropriate for a specific situation. Standard An established level of requirement or excellence. – Appropriate for Self – Appropriate for the Listener – Appropriate for the Occasion – Appropriate for the Task Characteristics of a competent communicator Knowledge Attitude Skills Organizations people with specific responsibilities who are united for a purpose. Functions: – Identity: defines who you are as a person. – Unity: joining together on a task. – Preservation: fortify our beliefs and values. Culture Ethnic Culture – the set of life patterns passed down from one generation to the next in a group of people. Organizational culture – how an organization thinks, what it finds important, and how it conducts business. Culture Shock – confusion or anxiety that sometimes results when people come into contact with a culture different than their own. Elements of culture Structure – parts of the organization as well as the relationship between the parts. Systems – systems must be in place to give coordination to a specific goal. Values & beliefs – governs the groups policy and actions. – Personal values – Organizational values Elements of Culture pt. 2 Goals – organizations try to set & reach goals. Goals come from values & beliefs. Environment – physical surroundings: home, school, community Traditions – carried out year after year. A practice or ceremony. Heroes – one who is respected & admired for the contributions made to society. Why is having good communication skills important? You spend anywhere from 75 to 95% of your time each day using some form of communicating. - Choices in the morning Choices at work or school Choices at home Choices at other social situations Competent Communicator Knowledge – being informed for accurate and recent information Attitudes- influence the way you see yourself and other people. – How attitudes impact others – Managing your attitude – Changing your attitude Skills – a variety of skills helps you communicate -Task skills – needed to get a given job done -Relationship skills – needed to nurture and maintain goodwill