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Communication Applications CH1 Mrs. Dobbins Understanding communication choices Communication is the process of creating and exchanging meaning through symbolic interaction. Verbal Non-verbal Be aware of the message your sending Example: dress to impress Making choices Know the context Context: is the situation in which communication occurs Appropriateness: what is suitable for a specific situation Context determines roles and norms Role: a part played in a specific setting Norm: a stated or implied expectation Standard: an established level of requirement or excellence You often have to establish your own standards What is appropriate for yourself, your listener, the occasion, and the task Making choices Appropriate Know who you are, what you want to achieve, how you want others to perceive you Appropriate for the occasion Each occasion brings with it different expectations Appropriate for your listener Consider their needs, desires, and situation Appropriate for yourself for the task What are you trying to achieve? Importance of communication skills Every time you interact with another human being you are communicating How do most of us communicate on a day to day basis? Texting Facebook Email Conversations with friends Competent communicator A competent communicator is someone who incorporates knowledge, attitudes, and skills into his or her communication to communicate effectively and appropriately. Have the right attitude Skills Task skills : the skills needed to do a job Relationship skills: the skills needed to maintain goodwill with people Communication in oraginizations Organization: a number of people with specific responsibilities who are united for the same purpose. Could be professional or social Culture in organizations How a culture thinks, what it finds important, and how it conducts business Culture shock: confusion or anxiety that sometimes results when people come into contact with a culture different with their own. Functions of organization Identity Unity Preservation Elements of culture Structure: parts of an organization Systems: networks of channels for orderly interaction Other communication systems in organizations: email, meeting, etc Values and beliefs: core of organization Goals: what you want to achieve Environment: physical environment Traditions: a practice or ceremony that is carried out Heroes: a person who is respected and admired Diversity in Organization Countries Communities Churches Places of work
