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Communications Unit 1: What is Communication Do Now • Approximately 75% of an average person’s day is spent actively involved in the communication process. • Approximately 50% of what we “say” is misunderstood. What is Communication? • Different depending on person. – Boss, people who love us, customer, etc • An exchange of information that occurs anytime someone else sees and/or hears you. • Process of sending and receiving messages to achieve understanding. Purpose • Practical Functions • Social Functions • Decision Making Functions • Personal Growth Functions Ways of Communication • • • • Words Body movements Facial expressions Voice tones Communication Process Message Idea Encoding Message Sender Decoding Idea Receiver A Continuous Process Rotating Sender and Receiver Positions Encoding and Decoding • Encoding-Process of putting words together in phrases and sentences to represent feelings and ideas. • Decoding-Listeners interpretation of your words in their minds. Process Encoding Decoding Channel Channel Continues until communication ends Decoding Encoding Why Mixed Messages? • Noise – Anything that interferes with communication. • Physical: dog barking • Psychological: bored • Physiological: hot/cold, lisp, etc • Fields of Experience – Audience level of intelligence or beliefs • Context • Sarcasm, etc Types of Communication • Informal: improvised • Formal: prepared • Nonverbal: body movements/expressions Career? • Think of a career/job which you are wanting to have once you have graduated. • List as many ways you will use communication in that career/job.