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The Communication Process
What is a “process”?
Doing things in order
The Communication Process
MESSAGE
SENDER
RECEIVER
Feedback
Model Definitions
Term
Definition
Sender
The initiator of the communication process:
sends a message to the receiver
Receiver
Receives the message; actually does
something with it
Message
What is being sent from the sender to the
receiver
Feedback
The receiver’s response to a message
The Communication Process
Two Types of Messages
1. Verbal: Communication using words
2. Nonverbal: Communication without
words!
Messages
Verbal Examples?
Non-Verbal Examples?
Communication Model…
Encoding
MESSAGE
Decoding
Encoding
Decoding
Feedback
Model Definitions
Term
Definition
Encoding
Thinking before you speak;
•What am I going to say?
•How am I going to say it?
•How am I going to send this message?
Decoding
•Filtering what you understand about the
message
•Interpreting what has been “said”
•Deciding how to respond to the message
The Communication Process
ENCODING
I always see Jane
hanging out with
friends at Culver’s.
MESSAGE
Hi, Jane. Do you want to stop by
Culver’s for a burger after school?
DECODING
Mary told me that
John has a
girlfriend. I don’t
want to get into
that mess.
RECEIVER
SENDER
Whoa, she’s old! I
didn’t even realize
that she’s married!
DECODING
No thanks, John. Um, I promised to
cook dinner for my kids tonight.
FEEDBACK
I’d better let him
down easy…
ENCODING
Model Definitions
Term
Definition
Channel
Means by which the message
is communicated; how did the
message get from point “A” to
point “B”?
Interference
Stops a message/feedback
from getting to its source
successfully; two types
internal and external. Will
happen just before or during
decoding.
Example
The Communication Process
ENCODING
I always see Jane
hanging out with
friends at
McDonald’s.
MESSAGE
Hi, Jane. Do you want to grab a burger
with me at McDonald’s after school?
DECODING
Mary told me that
John has a
girlfriend. I don’t
want to get into
that mess.
RECEIVER
SENDER
Whoa, she’s
old. I didn’t
realize that
she has kids!
DECODING
CHANNEL
No thanks, John. I promised to cook
dinner for my family, tonight.
FEEDBACK
I’d better let him
down easy.
ENCODING
Communication Model…
The loud noise of the
fireworks interferes and
stops the message from
getting through correctly.
Did he just say, “Why are
we hanging three in a
row? Elephants aren’t very
smart.
Usually,
monkeys are
afraid of loud
noises.
Face to Face