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Barriers that Affect Co-Worker Communication Sender Message Module 5, Lesson 3 Receiver 2 Factors that Ruin Successful Co-Worker Communication • Relater • Socializer • Thinker • Director Relater • Relationship-oriented • Cautious • Moves, acts, and speaks slowly • Avoids risks • Wants peace and calm • Enjoys teamwork • Has good counseling skills Socializer • Relationship-oriented • Energetic • Moves, acts, and speaks quickly • Takes risks • Wants excitement and change • Enjoys the spotlight • Has good persuasive skills Thinker • Task-oriented • Cautious • Moves, acts, and speaks slowly • Wants to be accurate • Enjoys solitary, intellectual work • Makes decisions cautiously • Has good problem-solving skills Director • Task-oriented • Energetic • Moves, acts, and speaks quickly • Wants to be in charge • Gets results through others • Makes decisions quickly • Has good administrative skills The Four Styles as Co-Workers Supporting (Relationship-Oriented) The Relater Style Indirect The Socializer Style Direct (Slow Pace) (Fast Pace) The Thinker Style The Director Style Controlling (Task-Oriented) How to Work with Different Communication Styles With Relaters... • Support their need for warmth, sincerity, and trust. • Express an interest in their emotions. • Keep discussions informal and relaxed. How to Work with Different Communication Styles With Socializers... • Give them compliments. • State your approval of their goals. • Be a patient listener. • Avoid conflict. How to Work with Different Communication Styles With Thinkers... • Support their need for logical problem-solving. • Express an interest in their knowledge. • Present information in detail. • Be patient. Thinkers need time for discussion and analysis. How to Work with Different Communication Styles With Directors... • Support their goals and objectives. • Express an interest in their ideas. • Be precise and efficient, brief and goal-oriented. • Dehumanization • Over-generalizing or stereotyping • Categorizing • Polarization Dehumanization • Treating people as cases or problems instead of as persons • -” The kidney stone in room 312…” Patch Adams Over-generalization or stereotyping • Speaking of a large group of people as if they all share the characteristics of a few. “You know how they are, they are all lazy.” Categorizing • Treating people as if they are defined by only one of their activities or roles • “Can you believe it? I saw Mrs. Pondillo at Hot Topic.” Polarization • Suggesting that other people who are somehow different from you are inferior to you. • -”You went to Oakland? I’m sorry.” Prejudging Deciding in advance that you don’t like, aren’t interested in, or don’t agree with the message “Don’t bother to explain; I’ve heard it all before.” Jargon Using jargon (verbal shorthand) it with a new, less experienced co-worker or someone outside your field “Let me know if you think you would benefit from a PLC.” How to Challenge the Language Traps -“Try the DESO strategy for solving conflict.” The DESO Strategy • Describe what offends you. • Express how you feel. • Specify what you want the other person to change • Outcomes. Describe the desirable outcomes. Avoid threats. The DESO Strategy • • • • Describe what offends you. Express how you feel. Specify what you want the other person to change Outcomes. Describe the desirable outcomes. Avoid threats. It bothers me when you don’t look at me when I speak to you. It makes me feel like you don’t think what I say is important. I wish you would look at me when I’m talking to you. I feel like you would understand me better, and I would feel more comfortable communicating with you. DESO Practice You have a friend who continually borrows school supplies (paper, pencil, pen) in your English class. Even though you’ve been friends since junior high school, his constant “bumming” off you is making you angry. What would you say to him to get him to stop? DESO Practice You’re sitting at the lunch table with two of your friends. Suddenly the two friends start talking about another person – your BEST friend who isn’t present. What do you say to the other two who are participating trash talking your friend? DESO Practice You are Joe and you have a problem with your co-worker Bill. It is Thursday night and Bill is again asking you to cover for him. You’ve done this three Fridays in a row, and don’t want to do it again. What do you say to Bill? Removing Barriers to Communication with Co-workers Sender Message Receiver