Download Barriers to Communication - Edie Urness

Barriers that Affect
Co-Worker Communication
Sender
Message
Module 5, Lesson 3
Receiver
2 Factors that Ruin Successful
Co-Worker Communication
• Relater
• Socializer
• Thinker
• Director
Relater
• Relationship-oriented
• Cautious
• Moves, acts, and speaks slowly
• Avoids risks
• Wants peace and calm
• Enjoys teamwork
• Has good counseling skills
Socializer
• Relationship-oriented
• Energetic
• Moves, acts, and speaks quickly
• Takes risks
• Wants excitement and change
• Enjoys the spotlight
• Has good persuasive skills
Thinker
• Task-oriented
• Cautious
• Moves, acts, and speaks slowly
• Wants to be accurate
• Enjoys solitary, intellectual work
• Makes decisions cautiously
• Has good problem-solving skills
Director
• Task-oriented
• Energetic
• Moves, acts, and speaks quickly
• Wants to be in charge
• Gets results through others
• Makes decisions quickly
• Has good administrative skills
The Four Styles as Co-Workers
Supporting (Relationship-Oriented)
The Relater Style
Indirect
The Socializer Style
Direct
(Slow Pace)
(Fast Pace)
The Thinker Style
The Director Style
Controlling (Task-Oriented)
How to Work with Different
Communication Styles
With Relaters...
• Support their need for warmth,
sincerity, and trust.
• Express an interest in their
emotions.
• Keep discussions informal and
relaxed.
How to Work with Different
Communication Styles
With Socializers...
• Give them compliments.
• State your approval of their
goals.
• Be a patient listener.
• Avoid conflict.
How to Work with Different
Communication Styles
With Thinkers...
• Support their need for logical
problem-solving.
• Express an interest in their
knowledge.
• Present information in detail.
• Be patient. Thinkers need time for
discussion and analysis.
How to Work with Different
Communication Styles
With Directors...
• Support their goals and
objectives.
• Express an interest in their
ideas.
• Be precise and efficient, brief
and goal-oriented.
• Dehumanization
• Over-generalizing or
stereotyping
• Categorizing
• Polarization
Dehumanization
• Treating people as cases or
problems instead of as
persons
• -” The kidney stone in room
312…” Patch Adams
Over-generalization
or stereotyping
• Speaking of a large group of
people as if they all share
the characteristics of a few. “You know how they are,
they are all lazy.”
Categorizing
• Treating people as if they are
defined by only one of their
activities or roles
• “Can you believe it? I saw
Mrs. Pondillo at Hot Topic.”
Polarization
• Suggesting that other
people who are somehow
different from you are
inferior to you.
• -”You went to Oakland?
I’m sorry.”
Prejudging
Deciding in advance that you
don’t like, aren’t interested
in, or don’t agree with the
message
“Don’t bother to explain;
I’ve heard it all before.”
Jargon
Using jargon (verbal
shorthand) it with a new, less
experienced co-worker or
someone outside your field
“Let me know if you think you
would benefit from a PLC.”
How to Challenge the
Language Traps
-“Try the DESO
strategy for
solving conflict.”
The DESO Strategy
• Describe what offends you.
• Express how you feel.
• Specify what you want the
other person to change
• Outcomes. Describe the
desirable outcomes. Avoid
threats.
The DESO Strategy
•
•
•
•
Describe what offends you.
Express how you feel.
Specify what you want the other person to change
Outcomes. Describe the desirable outcomes. Avoid threats.
It bothers me when you don’t look at me when I speak to
you.
It makes me feel like you don’t think what I say is
important.
I wish you would look at me when I’m talking to you.
I feel like you would understand me better, and I would feel
more comfortable communicating with you.
DESO Practice
You have a friend who continually borrows
school supplies (paper, pencil, pen) in your
English class. Even though you’ve been
friends since junior high school, his constant
“bumming” off you is making you angry.
What would you say to him to get him to
stop?
DESO Practice
You’re sitting at the lunch table with two of
your friends. Suddenly the two friends start
talking about another person – your BEST
friend who isn’t present. What do you say to
the other two who are participating trash
talking your friend?
DESO Practice
You are Joe and you have a problem with
your co-worker Bill. It is Thursday night and
Bill is again asking you to cover for him.
You’ve done this three Fridays in a row, and
don’t want to do it again. What do you say to
Bill?
Removing Barriers to
Communication with
Co-workers
Sender
Message
Receiver