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Chapter 1 Communication Overview Introduction to Communications Applications “Few things can help an individual more than to place responsibility on him, and to let him know that you trust him." -Booker T. Washington Building Responsibility Build responsible communication skills by using ethical, clear messages Both verbal and non-verbal communications have impact What are Ethics? "Ethics: A person's sense of right and wrong." The Foundation for Good Communication - Values Three essential elements Good, ethical person Communicate constructively Care about your audience Major Parts of Communication Process The four major parts of communication are: Sender Message Receiver Feedback The Communication Model Sender (transmits message) Message (words, body language and symbols that convey an ideas) Receiver (interprets message) transmits feedback through words, body language and symbols Communication Model FEEDBACK Facial expressions, eye contact, Body language, questions MESSAGE Word, tone, gestures, Facial Expressions What are Responsibilities of the Sender? Think before you speak Articulate your words Watch the receiver What are Responsibilities of the Receiver? Ask questions Learn about issues and people Relate to their background Barriers to Communication A responsible communicator works to eliminate barriers or road blocks Attitudinal Cultural Educational Environmental Social Stereotyping Stereotyping Labeling people based on their group and a preconceived idea Non-Verbal Communication Body Language Facial Expressions Symbols A symbol is anything that stands for an idea. Possessions Clothing Signs Gestures Common = goodbye, hello, no, yes, I don’t know, peace –4 U Forms of Communication Conversation with yourself = Intrapersonal One-on-one communication = Interpersonal Communicating with more than one = Group Forms of Communication Television, Internet, radio = mass media Art of studying public speaking = rhetoric or oratory Another name for a speaker = orator Aristotle’s Three Types of Appeals Logical appeal = sequence in organization and analysis Emotional appeal = strikes a chord Ethical appeal = natural honesty Where might you find each kind?
