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How can I tell if our teams are ineffective? Characteristics of an Ineffective Group Domination by the leader Warring cliques or subgroups Unequal participation Climate of defensiveness or fear Uncreative alternatives to problems Restricted communication Avoidance of differences or potential conflicts What are the ingredients of an effective team? Clarity of team goals Existence of improvement plan Clearly defined roles Clear communication Positive team behaviors Established ground rules Balanced participation Defined decisionmaking process Suggestions for building an effective team Display enthusiasm Put team goals first Use team orientated language Show concern for members Maintain listening posture Be patient, tolerant and diplomatic Who are the various role players on an efficient team? Knowledge Contributor Provides useful and valid information Normally “facts and figures” person People Supporter Keeps team focused Keeps eye on progress Works for the good of the team Challenger Prevents group think Candidly expresses views about progress Disagrees when warranted Questions relevancy of mission Pushes team to high standards Asks provocative questions Listener Listens intently to elicit information and understand data What should we expect from the members of a team? Commitment to goals Displays interest in other members Confronts conflict Listens enthusiastically Practices inclusive decision making How can having an effect team benefit the organization? More efficiency and productivity Higher work quality Better customer service Constant improvement of product More satisfying workplace for employees Sense of belonging and commitment Constant employee growth What benefit can members get from being being a part of an effective team? More involvement in workplace decisions Personal pride in work Empowerment Individual growth Variety and challenge