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Communications & Website Presenters: Judy Langley, 2012-2013 PI President Elect Shannon Clegg, 2012-2013 PI Secretary Allison Coons, PI Director of Communications 2013 Council of Leaders Communication is a Key to Success Communication & Leadership “Communication is the real work of leadership.” ~ Nitin Nohria All Levels Need Clear Communications International District Club Communications Have Different Purposes Inform Get Feedback Make Decisions Develop Plans Instruct A Verbal or Written Message One Way Communication Tips for Good One-Way Communications 1 •Be Accurate 2 •Be Clear 3 •Be Timely Exchange of Information You Them Tips for Good Verbal Exchanges Listen Respect Share • Maintain good eye contact • Pay attention to what the other person is saying • Be patient…wait your turn to talk • The opinion of others • The decision made by the group • Keep confidential matters confidential • Know the topic so you can be an active participant • Express your ideas • Provide information to make sound decisions Tips for Good Written Exchanges Think before you write. Messages are open to the reader’s interpretation. Is it what you would say face-to-face? Respect one another’s views and confidentiality. Do not share emails & texts without permission. Respond promptly & courteously. Acknowledge their message…inform when you expect to respond fully. Read over your message before you send it….if not sure…..don’t send. Communications & Website Continued…. Shannon Clegg, PI Secretary