Download Lesson Objectives

Lesson Objectives
Difference between hearing and listening
The process of listening
Obstacles to effective listening
Guidelines for effective listening
1
Listening and Responding
People tend to more focus on talking
Studies show: Average person spends 45%53% of waking time on listening to others
Total listening may even greater (radio…)
2
Hearing & Listening
Hearing is a
physiological activity


Sound wave & ear drum
Other messages received
at the same time (sight)
Listening
3
The Listening Process
Being mindful



Focus on what is happening in the moment
An ethical commitment; Leaders must want to listen!
Enhance communication


Increasing understanding of what others feel & think
Promoting more complete communication by others
Physically receiving communication




Women are more attuned to what is going on around
Men tend to direct hearing in a specific way
Women likely to notice contexts, details, themes in
interaction
Average: 300 words/min understood; 100 spoken
4
The Listening Process (2)
Selecting and organizing communication



Study: Teachers unintentionally give more attention to
male than female students…
As we listen: categorize people→assess them →apply
stereotype→choose a script
Perceptions can be wrong, be ready to revise them!
Interpreting communication

Recognizing others’ viewpoint doesn’ t mean you agree
with them; it does mean you make an earnest effort to
grasp what they think and feel.
5
The Listening Process (3)
Responding

Signs of being involved in interaction
Remembering
Recall of literal messages vs. Recall of
interpretation of them
 Memory fading

Remember less than Half / immediately after
 Recall 35% / after 8 hours

6
Obstacles to Effective Listening
Situational obstacles



Message overland
Message complexity
Environmental distractions
Internal Obstacles




Preoccupation
Prejudgment
Lack of effort
Not recognizing diverse listening styles
7
Forms of Ineffective Listening
Pseudolistening
Monopolizing


Conversational rerouting
Interrupting
Selective listening
Defensive listening
Ambushing

Politics: Gathering ammunition to use in attacking a
speaker
Literal listening

Content level vs. Relationship level of meaning
8
Guidelines for Effective Listening
Informational & critical listening
Be mindful
 Control obstacles
 Ask questions
 Use aids to recall

Repeating
 Mnemonics


Organize information
9
Guidelines for Effective Listening
Relationship listening

Be mindful



Suspend judgment
Strive to understand the other’s perspective




Total listening: more than words, also silence & meaning
buried
Minimum encouragers
Paraphrasing
Asking questions
Express support

See Father-Son conversation on page 141
10