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Looking at
Communication
Understanding the
Barriers to Good
Communication
Awareness not Answers
Training and Development
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Understanding Barriers to
Communication
How often do you say or think:It’s quite simple – I’ve already said...........
I’ve told you several times.......
I only said ...........
I wish you would listen
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Understanding Barriers to
Communication
Why do people not appear to understand what is
being said to them?
Please carry out the following instruction:‘Codi un llaw yn yr awyr’
What is the problem – is it not clear?
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Understanding Barriers to
Communication
Now try this instruction:-
‘Raise one arm in the air’
Where can speaking different languages
be a problem?
Training and Development
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Understanding Barriers to
Communication
When we speak we use personal word
association to make sense of what we are
hearing/seeing.
Mix tone and volume of the message, non verbal
communication, our personal feeling about the
messenger and the message itself, there is a
huge potential for misunderstanding both the
message and the intent.
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Understanding Barriers to
Communication
Remove some of those information routes as in
phone calls, letters or emails, thereby removing
some important information and the potential
for error increases dramatically.
‘I love you’ can take on a whole different
meaning depending on reception and perceived
intent.
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Understanding Barriers to
Communication
Lead
Kennel
DOG
Collar
Vicar
Bowl
Personal Word Association.
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Understanding Barriers to
Communication
We are now going to carry out an exercise
looking at word association.
Let’s make some predictions
The word is........
RUN
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Understanding Barriers to
Communication
These ‘personal associations’ can cause
confusion sometimes because we know what we
meant to say, others interpret into their own
associations.
Sign in a New York store:
‘Walk up one floor or down two floors for
improved elevator service’
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Understanding Barriers to
Communication
There are other factors that also affect our
communication.
We all have ‘Social Behaviour Styles’.
Bolton and Bolton have devised a questionnaire
to help us ascertain our own personal style(s)
and to recognise the effectiveness of that
style.
Training and Development
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Understanding Barriers to
Communication
Hopefully you will have seen that our
communications are not always delivered or
received in the way in which they were
intended.
The results from both exercises are not ‘good’
or ‘bad’, or ‘right’ or ‘wrong’, they simply provide
information about the possible outcomes of the
methods we use and make us aware that what
we say is not always what is heard
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Understanding Barriers to
Communication
The basis of good communication is about
recognition and adaptability, about checking
understandings and when you get an unexpected
reaction it may be the way you said what you
said or it may be the way it was received.
Clarification is better than vilification
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Training and Development
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Understanding Barriers to
Communication
If both parties accept 51% of the
responsibility for any communication then
the messenger needs to check that the
intended message was received and the
receiver needs to check that message
received was indeed the intended
message.
Let’s go and start Communicating
Effectively
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