Download HPW3C: COMMUNICATION

HPC3O:
COMMUNICATION
What is happening?
• A young child points to a bowl of grapes and says,
“dapes”
• An eight-month-old girl sitting in her high chair stares
at the toy train on the floor and then stares at her
father
• While standing in line at a grocery store check-out,
you suddenly hear a woman screaming at a child in a
nearby line
• You awake to hear your five-month-old baby babbling
in the next bedroom
• An early years center teacher is reading to a young
child. She asks the child questions about the story
that they are reading
Communication is…
• An exchange of information: verbally, nonverbally, or with both verbal and non-verbal
symbols and signals.
Verbal
Non-Verbal
Communication is…
Either:
One way: one person sends out a message, but
receives no response.
e.g. lectures, radio broadcast, message on answering machine.
OR
Two way: message is send and response is
given. The tone of the communication is very
important: particularly when children are learning
appropriate listening skills and feedback styles.
Mixed Messages
• A child can receive mixed messages if
verbal and non-verbal forms of
communication do not match.
– i.e.
VERBAL
- “Congratulations!”
- “Go to your room!”
- “Everything’s fine…”
NON-VERBAL
-Sad look
-Smiling
-Anxious look
Mixed Message
1)
2)
3)
4)
In groups, create a skit that demonstrates the concept of “mixed
messages” and the importance of good communication.
Groups should be made up of 3-4 people
You will present your skit to the class twice. The first time, your
verbal and non-verbal message should match. The second time,
they should not.
Example topics / scenes (each group should be different):
-a birthday party,
-a graduation ceremony,
-a “break-up”
-a baby being born
-Disciplining a child for putting makeup all over their
face
Passive
• involves the inability or unwillingness to
express thoughts and feelings
• make up an excuse rather than say how
you feel
Assertive
• involves standing up for oneself while
remaining calm and respectful
• assertive people:
– match body language to tone
– use short clear messages
– are honest
– use “I – messages”
Aggressive
• involves overreaction, blaming and
criticizing
• Try to get their way though intimidation
and being loud
– Have a hard time considering the rights of
others
– Sometimes attack a person’s character
instead of addressing a specific issue
Passive-Aggressive
• This style uses passive communication that is really acting out anger
in an indirect, or behind-the-scenes way
• Passive-Aggressive communicators will often:
• mutter to themselves rather than assertively confront the issue
• use facial expressions that don't match how they feel
• deny there is a problem
• appear cooperative while purposely doing things to annoy and
disrupt
• use subtle sabotage to get even
• - passive-aggressive people may act in these ways:
– Act sad or sullen even though they say they are OK
– Perform a task poorly to show that they don’t like the task or they think
you should do it
– “Forget” things on purpose
– Allow you to make a mistake and then tell you that they know it was
wrong all along