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Leading Volunteers against Opposition Austin Constitution Meetup Jon Roland Jan. 19, 2011 The Problem Have or need volunteers, but have no money to pay or perhaps even reimburse them. There is a clear course of action they can do. Goal is achievable with enough work by enough volunteers. The effort has a working deadline. There is active opposition, not just inertia, ignorance, resistance to change, or despair. Preparation Research problem. Develop solution (goal). Develop plans of action to achieve goal. Develop arguments to recruit volunteers. Identify prospects. Make presentation. Get commitments. Identifying prospects Those with a history of activity on similar things. Those with some background of knowledge. Self starters who don't require daily urging. Those who offer suggestions, but not diversions. Those who may support the tactics even if not the goal. Those who want to make a positive difference. Approaching prospects Start with people already known. Publish to a wide audience. Presentations to existing groups. Take them as far as they are ready to go at each encounter, repeat encounters until ready to commit. Ask them to commit some definite amount and kind of effort. Motivational types Achievement/Professionalism Influence/Recognition Affiliation/Altruism Achievement motivated Respond to recognition that: Challenges their skills, learn new ones Quantifies their success Offers tangible rewards Tells others of their achievements Is connected to jobs with clearly stated goals Recognizes them to general public Recognizes them to affiliated groups Power/influence motivated Respond to recognition that: Can be used to persuade or recruit others to cause Can be used to broaden public's knowledge Quantifies specific accomplishments Have opportunity to interact with players Names an achievement in their honor Provides recognition by top people Allows them to be “promoted”, direct others Affiliation motivated Respond to recognition that: Provides appreciation from persons helped Provides a symbol identifying them with success Offers social opportunities Provides appreciations from those they admire Recognizes their efforts to their peers Is fun with others Motivators Positive feedback, constructive private criticism Regular rewards and recognition Send to meetings of similarly committed persons Provide training, clear tasks with short-term gains Be available to them Free food and fun (potluck if no money) Appoint those committed to volunteers Obstacles Goal is distant, complex No clear, easy path forward Diversions Alternate activities Displacement Distraction Misinformation Personal challenges When the goal is distant Reinhold Niebuhr put it best: "Nothing that is worth doing can be achieved in our lifetime; therefore, we must be saved by hope. ... Nothing we do, however virtuous, can be accomplished alone; therefore, we are saved by love. No virtuous act is quite as virtuous from the standpoint of our friend or foe as it is from our standpoint. Therefore, we must be saved by the final form of love, which is forgiveness." When the goal is complex All real political reforms are complex, obscure It is not necessary to fully understand, to act Support those who best understand Take one small step at a time We can learn as we proceed We may pick up others along the way Opposition Has captured most decisionmakers, players Has cut off most approaches, opportunities Has deprived us of resources, skilled people Has funded agents of provocation, distraction Has spread propaganda, misinformation Has suppressed our leaders, messages Is impersonal systems rather than individuals When the public Won't learn or think Is distracted by unimportant things (“circuses”) Are afraid of losing what they think they have Want to “ghost dance” Refuse to be led, insist on their own programs Lack basic understanding and critical skills Prefer hopelessness, and other excuses George Washington said “Let us raise a standard to which the wise and the honest can repair. The event is in the hands of God.” We are not responsible for outcomes, only for making our best efforts to do our duty. End