Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
NONVERBAL COMMUNICATION IN CONVERSATIONS: WHAT DOES IT MEAN? Judith Grunwald, Ph.D., CCC/SLP March 23, 2017 Brain Injury Association Conference TWO PURPOSES FOR NONVERBAL COMMUNICATION: To send a message to someone(s); To build a relationship. HOW IMPORTANT IS NONVERBAL COMMUNICATION IN A CONVERSATION? Ninety three percent of the total communication is nonverbal! “We all know what it is, but most of us are never exactly sure how it works.” The good news? We can learn! Nonverbal communication is primarily relational. WHAT IS NONVERBAL COMMUNICATION? All the communication that happens without words. That includes mainly: • tone of voice • facial expressions • body language IN FACT, “YOU CANNOT NOT COMMUNICATE” WHAT DOES THIS HAVE TO DO WITH: Making and keeping friends? “Relationships are built and destroyed by communication.” ~Unknown Tone of voice Eye Contact Smiling WHAT DOES THIS HAVE TO DO WITH: Finding and Keeping a job? Tone of voice Eye Contact Smiling SENDING YOUR NONVERBAL MESSAGES Do You: Keep your personal space? Stare too long? Look down when speaking to someone? Smile too long or too short a time? Is your smile genuine? WHAT DO THEY MEAN??? INTERPRETING NONVERBAL MESSAGES FROM SOMEONE ELSE: Do You: Get anxious when meeting someone new? Understand facial expressions? Understand different tones of voice? Understand the situation you’re in to help you understand the communication? Understand the cultural differences of the people you’re speaking to? Understand what to do with a “mixed message”? Understand sarcasm or teasing? Do you understand when it’s someone else’s turn to talk? FACES… REFERENCES Bird, J., & Parente, R. (2014). Recognition of nonverbal communication of emotion after traumatic brain injury. NeuroRehabilitation, 34, 39-43. doi:10.3233/NRE-131006. Retrieved March 5, 2017. Cannizzaro, M., Allen, E. M., & Prelock, P. (2011). Perceptions of communicative competence after traumatic brain injury: Implications for ecologically-driven intervention targets. International Journal of Speech-Language Pathology, 13(6), 549559. doi:10.3109/17549507.2011.596571. Retrieved November 17, 2016. Darrow, A. (2016). Unspoken Words. General Music Today, 29(2), 35. doi:10.1177/1048371315609960. November 17, 2016. Retrieved Goman, C. K. (2008). The Nonverbal Advantage : Secrets and Science of Body Language at Work. San Francisco, Calif: Berrett-Koehler Publishers. Retrieved March 8, 2017. Knox, L., & Douglas, J. (2009). Long-term ability to interpret facial expression after traumatic brain injury and its relation to social integration. Brain and Cognition, 69(2), 442-449. doi:10.1016/j.bandc.2008.09.009|. Retrieved March 12, 2017. Mehrabian, A. (1981). Silent messages: Implicit communication of emotions and attitudes. (2nd ed.). Belmont, CA: Wadsworth. Phutela, D. (2015). The importance of nonverbal communication. The IUP Journal of Soft Skills, IX, 43-49. Retrieved