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Additional Testing
Process Review
Index
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Process Overview
Benefits
Test Result Examples
Trouble Reporting Process
Optional Additional Testing
In Effect Dates
Rates
Additional Resources
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Process Overview
This update is to ensure that Qwest’s
processes for testing are well understood,
uniformly applied, and should minimize
confusion around testing. CLECs are
responsible for testing and providing
trouble isolation results on UNEs prior to
submitting a trouble report to Qwest.
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Process Overview
Effective November 19, 2001:
a complete and accurate trouble report,
including test results, is required before
Qwest will accept a CLEC trouble report.
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Process Overview
The information provided to Qwest will
vary depending upon the problem. At a
minimum the information contained in a
trouble report must define:
 Information reflecting the results of
testing and isolation
 Test results
 Analysis of your fact finding (is the
trouble isolated to the Qwest network?)
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Benefits
There are a number of benefits to providing
test results on the trouble report:
 Improved restoral time for the end
user.
 Increased end user customer
satisfaction.
 Streamline the communications
between CLEC and Qwest by
providing accurate data.
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Examples of Acceptable Test Results
 CLEC reports: “line is testing hard
short/tip ring”
 CLEC reports: “Pair Gain” (CLEC to
relay actual test results)
 CLEC reports: “end user has no dial
tone, tested at CLEC and Qwest POI,
have 15 v of foreign battery on Qwest
side”
 CLEC reports: “open out, no voltage, tip
to ground = 0
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Examples of Unacceptable Test Results
 Not enough testing information
provided - CLEC reports: “no dial tone”
 No testing information provided CLEC reports: “not working”
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Trouble Reporting Process
The CLEC continues to be responsible for
providing at a minimum the following
information:
 Circuit Identification Number
 Location or address of service
 Test Results
 Analysis of Trouble Isolation
 CLEC contact information
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CEMR Screen
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CLEC Trouble Report Information as Received by
AMSC
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Trouble Reporting Process
The CLEC may report trouble to Qwest in
four manners:
 AMSC
 CEMR or MEDIACC
 QCCC Warranty Group for
Coordinated Installations within 48
hours of install.
 CSIE within 72 hours of installation (as
appropriate)
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Trouble Reporting Process
CLEC will provide test results to:
 AMSC Verbally
 CEMR or MEDIACC
 QCCC Warranty Group Verbally
 Warm transfer from CSIE to AMSC
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Optional Additional Testing
If the CLEC elects not to perform the
UNE testing, Qwest is willing to perform
such testing on CLEC’s behalf. If such
testing is requested by the CLEC, Qwest
will perform the optional additional
testing and bill the CLEC the appropriate
charge.
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Optional Additional Testing
If the CLEC does not provide test results
and elects not to have Qwest perform
optional additional testing on their behalf,
Qwest will not accept the trouble report.
The CLEC may resubmit the trouble
report once the CLEC has test results.
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In Effect Dates
Additional Testing Process
in effect 11/19/01
Charges for Optional Additional Testing
in effect 12/01/01
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The optional additional testing is available
on the Unbundled Loop Product Suite,
Unbundled Dedicated Interoffice
Transport (UDIT), Enhanced Extended
Loop (EEL) and Loop MUX.
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Rates
The rate for the optional additional testing is
limited to a 30-minute charge and billed
upon completion of the CLEC issued
trouble ticket. The rates are consistent with
applicable authorities.
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Rates
Charges may also apply when testing determines the trouble is
beyond the Loop Demarcation Point or the CLEC network.
Trouble from the vertical side
of the ICDF back into the CLEC
network is the
responsibility of CLEC.
Trouble beyond the NID/demarc is
the responsibility of CLEC
If trouble is isolated into this part of the Network, Qwest will repair
Qwest Central
Office
Ped
X-Box
CLEC
Collo
ICDF
Network Interface
Device/Demarc
MDF
COSMIC
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Additional Resources
 PCAT: www.qwest.com/wholesale/pcat
 Technical Publication: www.qwest.com/techpub
 Service Interval Guide:
www.qwest.com/wholesale/guides/sig/index.html
 Maintenance: www.qwest.com/wholesale/clecs/maintenance.html
 SGAT Language: www.qwest.com/about/policy/sgats/
 Training: www.qwest.com/wholesale/training/
 Account Manager:
www.qwest.com/wholesale/clecs/accountmanagers.html
 CEMR User Guide
www.qwest.com/wholesale/training/cemrguide.html
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