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Job Description Section 1 Job Title: Network Operations Manager Grade: A Department: Networks Reports To: Wholesale Services Manager (Networks) Section 2 Main functions of job The Network Operations Manager will be responsible to the Wholesale Services Manager (Networks) for: ● the efficient running of the Company’s distribution network consisting of 3,400km of water mains. The role includes planning, coordination and management of networks operations, in particular the repair of bursts and operational network maintenance; ● line management of the Network Operations team including Network Inspectors and Control Room staff. An important part of the job will include working closely with the Wholesale Services Manager (Networks) to create the conditions that will enable the Department to outperform its Outcome Delivery Incentives (ODLs). The Company has 21 ODIs, 10 of which include a financial incentive. These include targets for bursts, interruptions, leakage, and water quality. The Network Operations Manager will also be one of the deputies for the Wholesale Services Manager (Networks) in their absence. In addition to these functions, the Network Operations Manager will be required to carry out such other duties as may be reasonably required. Section 3 Main duties The main duties of the Network Operations Manager shall include: ● administration, management and budgetary control of all aspects of Network Operations; ● responsibility for the overall management and development of the Network Operations team which includes the Inspectors and the 24 hour Control Room; ● a shared responsibility for ensuring compliance and attainment of regulatory, operational and financial targets and for achieving our Outcome Delivery Incentives (ODIs) for Interruptions, Water Quality, and Bursts; ● monitoring and analysis of the Company’s performance against levels of service standards and ODIs relating to the Networks Operations; ● planning, co-ordinating and supervising operations carried out on or otherwise affecting the water supply network, including repair of bursts and operational network maintenance; ● design and implementation of administration and control systems to support the Networks Department; ● provision of network modelling advice to facilitate operational decisions and to assist with developer enquiries; ● analysis and development of work processes and systems within Networks Operations to ensure that they effectively and efficiently meet the objectives of the business and wherever possible, integrate with the other work processes and systems of the Wholesale Services Department and Company; ● assisting with preparation of the infrastructure and operational aspects of Regulatory Reports and Annual Returns; ● participation in relevant Company and industry forums and research programmes, including attendance at UKWIR workshops and preparation of data returns; ● assistance with developing and putting in place the systems and process that the Wholesale Services Department will require for Retail Competition. The Networks Operations Manager will have to liaise with customers – giving advice and providing information on Network Operations. The Networks Operations Manager will provide support to the other Networks Managers, namely the Asset and Leakage Manager, the Water Resources and Environmental Manager, and the Network Services Manager. The Network Services Manager will be a member of the Company’s Incident Management Team and will be part of an “out of hours” Network Managers cascade rota to provide decision making support for standby staff. The Network Operations Manager will ensure they are familiar with all aspects of the role of the Wholesale Services Manager (Networks) so that they can deputise for them in their absence. Section 4 Supervisory responsibilities / position in structure The Network Operations Manager will be responsible for: ● the line management of 17 Network Inspectors (including Section Managers); and ● 4 Control Room Operatives. The Network Operations Manager works alongside the Asset and Leakage Manager, the Water Resources and Environmental Manager, and the Network Services Manager. The Network Operations Manager reports to the Wholesale Services Manager (Networks). Section 5 Working conditions: The Network Operations Manager will be based at the Company’s head office in Redhill, in a predominantly office based environment but occasionally working outside in all weather conditions, requiring protective clothing. They will have regular contact with customers, personnel from other organisations, and other Company staff. Section 6 Employee’s signature: Date: Manager’s signature: Date: Post: Network Operations Manager Department: Networks Requirements Essential Desirable Educational attainment ● Educated to degree level in an appropriate discipline. ● Class A driving licence. ● Working towards chartered membership of an appropriate Institution. Knowledge required ● Knowledge of the Water Industry and the management of water distribution networks. ● Microsoft Certified Systems Developer (MCSD). Experience required ● Preferable 3 years experience in relevant water industry position. ● Graduate who is able to demonstrate that they have the expertise to manage staff and operational matters within tightly controlled budgets. ● Sound understanding of water distribution network operations, leakage control and metering issues, Water Act and Water Fittings Regulations. Skills and competencies required ● Team Leader Development Programme. ● National Water Hygiene Card. ● Health and Safety Training (Manual Handling, Confined Space Awareness). ● Computer literate (MS Word, Excel, Company Job Control System, Customer Contact and Billing Software, GIS mapping systems, other bespoke software e.g.). ● Knowledge of Company Policies and Procedures (Network Operating Manual, Company Sampling Manual, Emergency Procedures Manual). ● Management skills. ● Strong prioritisation skills and ability to effectively manage own and workload of team. ● Ability to make effective decisions within established procedures. ● Ability to formulate, justify and implement procedural requirements. ● Excellent report writing skills ● NRSWA Signing and Lighting. Personal qualities required ● Excellent organisational skills ● Good team player who is selfmotivated and capable of leading and motivating others. ● Ability to remain calm and work effectively under pressure ● Ability to communicate clearly and effectively. ● Ability to liaise with people at all levels and to work unsupervised. ● Possess good listening, written and verbal communication skills ● Able to use own initiative and to identify possible problems before ● Prepared to learn new skills they occur. ● Ability to work flexibly