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Ministerial Debate on e-Inclusion Policy The social cost of e-Exclusion Helen Milner Managing Director, UK online centres [email protected] • UK online centres – over 6000 centres – Largest publiclyfunded digital inclusion initiative in UK – two thirds users socially excluded – over 3m users (+11m library ICT sessions) • www.myguide.gov.uk – a software interface to internet – designed for those who can’t or won’t use the internet – designed and prototyped with users – 87% user satisfaction e-Inclusion changes people’s lives Digital and social exclusion are linked Technology use increases with wealth 2/3 of non-users are economically inactive 62% of people without a qualification are nonusers, compared to 6% with a degree 75% of socially excluded people are not online Social and digital exclusion (in the total UK population) Non-internet user Internet user Socially included 24% 56% Socially excluded 15% 5% e-Inclusion journey From digital and social inclusion Through learning To confident ecitizen • Outreach • Marketing • Inspiration • Personal • Support • Basic computing and internet skills • Access to online information • Simple egovernment • Literacy tasters and assessments • Advanced internet skills • Online transactions • Advice and guidance • Further learning • Steps towards employment •Jobs The economic calculator to measure the value of digital inclusion (over a three year period 2008-11) GDP boost per new digital citizen Number of new digital citizens The big picture • macro economics Total boost to GDP over CSR Model 1: eGEP (Gov3/UK online centres) £229 7,000,000 £1,603,000,000 Model 2: Citizen focused (FreshMinds/UK online centres) £288 7,000,000 £2,016,000,000 Model 3: ICT Industry (Gov3/UK online centres) £237 7,000,000 £1,659,000,000 Model 4: Service transformation (UK online centres) £304 7,000,000 Average (although is compound) £265 £2,128,927,500 £1,851,731,875 How does this help? It doesn’t …… most decisions are made at a departmental level Government usually works in departments Education Health Employment Education 20 social impact demonstrator projects (£2.1m) 1 Project in East London targeting families in poverty with no access to the internet Free recycled computer and six months internet in the home, with home support and training sessions A mother’s story: East London Single mother with two daughters aged 12 and 8 Couldn’t afford a computer, keen to know what children are learning about Now uses internet for: homework, job search, health, writing to MP (member of parliament) “It’s great Rhianna isn’t being left behind or left out now, but there are still kids in her class that don’t have computers at home. Rhianna invites them round to our house to use ours!” Home Access Taskforce (proposed) Vision of home access to a computer device and the internet for all school aged children Partnership of Government, industry and parents Value to citizen: £120,000, achievement at age 16 Value to citizen: £82,475, achievement at age 18 Cost saving to Government: £26,300 saving per persistent truant now attending school Social Impact Demonstrators Social impact of digital inclusion Measurement framework Access ICT proficiency Use Familiarity Confidence Cognitive proficiency Literacy Numeracy Visual literacy Social proficiency Self-confidence Families and friends Civic engagement Human capital Social capital Improved life chances Income Employment Health Education Housing Crime Living environment The social value Improvements for communities: greater cohesion, greater participation (70% happy to vote online) Improvements for citizens: self esteem, confidence, employment (10% found work), family, 81% benefit to life Thank You [email protected] www.ukonlinecentres.com www.myguide.gov.uk