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Digital Inclusion
Dr Peter Radley
Inclusion 1
Government 40%-50% of GDP in
Europe.
Government largest supplier of services.
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Healthcare
Education
Security
Administration
Government services are vital to
everyone.
Inclusion 2
• Everyone must be reached.
• Many communication platforms.
• Must use all means to ensure
inclusion – no digital divide.
• E-government services must be
available to all – a European right?
Broadband
Key enabler for e-government.
Instantaneous interaction.
Multiple media – audio, data and
image.
The service experience is so much
richer, so much more valued.
Education 1
The e-government service leader.
Lifelong education involves all citizens
everywhere – a European right?
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School
University
Re-skilling
Retirement
Community-led.
Education 2
Supports common values in
e-citizenship.
Topics of interest – language, history,
geography, cultural heritage.
Community based e-training for
lifelong learning?
A need of every citizen – added value
for every citizen.
Open-ness 1
All platforms needed to reach everyone.
• Terrestrial telecom
• Satellite
• TV
TV becoming interactive.
Telecom becoming multiple media.
Open-ness 2
Every citizen will have access to at least one
platform.
Has a right to access e-government services.
Should expect these services on any platform he or
she can access.
An obligation on every platform to carry the same
services.
Realisation of the European right?
A regulatory challenge?