Download Role Profile Position Digital Inclusion Project Manager (Fixed Term

Role Profile
Position
Digital Inclusion Project Manager
(Fixed Term – 1 year)
Reports to
Head of Income & Inclusion
Managerial Responsibility
No direct reports but project management
responsibility for the Group’s Digital Inclusion
Completion Plan involving a number of teams.
Supervison of volunteers and tutors
Division
Housing Management
Department
Income and Inclusion Service
Key purpose of the role:
To champion, lead and project manage Paragon’s Digital Inclusion and Digital Skills
work, to increase and improve online capability and access to technology for all
Paragon residents potentially affected by the Welfare Reforms and in the long term
extending this out to all Paragon residents.
Raise the awareness of online facilities and possibilities and potential benefits to all
residents and staff.
Job Description:
1.
To champion and lead on the Group’s Digital Inclusion and Digital Skills work.
2.
To develop, drive & participate in Paragon’s Digital Inclusion project, overseeing
the project plan, keeping up to date with best practice, changes in legislation,
regulations and initiatives that could have an impact on the service delivery for
the Group.
3.
To keep up to date with all local, regional and national digital initiatives and to
discover and replicate examples of best practice
4.
To champion the benefits of going on line to our customers and to inspire those
reluctant or are apathetic to the benefits of online services and facilities.
5.
To motivate staff and increase their awareness of the benefits and their role to
evangelise about online opportunities for our customers.
6.
To oversee profiling work to give comprehensive customer insight on digital
inclusion.
7.
To develop a range of learning journeys specific to our customers’ requirements.
8.
To develop, support and promote a network of Digital Skills training resources
and IT access points for our customers, working in partnership with local
agencies and key stakeholders within our local communities.
9.
To seek the active involvement of other agencies and statutory bodies to help
customers maximise their Digital Skills, learning opportunities and IT access to
enable them to effectively maintain their tenancy.
10. To identify available support and referral options surrounding barriers to online
and IT capability.
11. To investigate and secure digital deals for our customers
12. To explore, develop and manage digital peer champion programmes eg.
Volunteers.
13. Produce timely and accurate numeric and written information and analyse
performance data to provide recommendations for improvement.
14. To monitor and manage the Digital Inclusion budgets and ensure spend
complies with financial regulations.
15. To develop, monitor and assess the engagement of our customers with the
digital inclusion programme and report on the outcomes.
16. To develop and review policies and procedures and contribute to strategic
service development
17. To contribute to the effective and efficient running of the area and Service,
achieving targets and objectives that are set.
Person Specification:
ATTRIBUTES
Education &
Training
Skills & Experience
ESSENTIAL
DESIRABLE
To “A” Level or equivalent or Relevant professional
NVQ Level 3 or equivalent in qualification
housing.
Knowledge of Social
Housing Sector, Voluntary
Using a variety of ICT software
sector and community
packages, including Microsoft
work.
applications, word, Excel,
PowerPoint, and Outlook.
Knowledge of the impact
of Digital Inclusion in the
Knowledge of Digital Inclusion
social housing sector
projects.
Proven Project Management
Skills
Demonstrable relevant
experience in a Social
Housing Service, including
Excellent customer service skills
 Performance
Ability to work as part of a team
Good administrative skills
Effective communicator in
challenging situations
Excellent communication and
interpersonal skills, in particular
proven skills building strong
relationships with partner
organisations.
Experience in working in a
community based setting
Personal Qualities
Passionate, Inspiring, positive
and driven, with a commercial
but social ethos.
Good influencing and
persuasion skills, particularly to
a wide ranging audience.
Highly motivated and committed
to maximising customer
satisfaction.
Flexibility and an ability to
respond to change effectively.
Able to work on own initiative
Excellent organisational & time
management skills
High personal standards of work
Personal
Circumstances
Belief in the power that
technology can improve our
customers lives.
.
Full driving license and use of a
vehicle insured for use at work
Management
 Service Development
Where the role fits within the organisation:
Director
Head of Income &
Inclusion
Income Managers
x2
Inclusion Manager
Digital Inclusion
Project Manager
Other duties:

Attend evening meetings and weekend events as and when required.

To promote recognition of diversity in all aspects of service delivery.

To project a positive image of Paragon by adopting a helpful and positive
attitude and approach to external stakeholders, applying sound principles of
customer care.
Note:
No role profile can cover every issue that may arise within the duties of the post
holder at various times. The post holder will be expected to carry out any other duties
from time to time that are broadly consistent with those in this document.
Paragon’s DNA is captured in the following principles:
Our Vision
To be a professional organisation, determined to improve neighbourhoods, build
communities deliver high quality homes and services.
Our Mission
To make a difference to the quality of life our customers enjoy by working with local
communities and our partners.
Our values
Customer services excellence
Caring and one-team staff
Can do approach
Commercial but with a social ethos
Consult and collaborate