Download Chapter 7

Business Ethics Fundamentals
Chapter
7
Prepared by Deborah Baker
Texas Christian University
Business and Society: Ethics and Stakeholder Management, 7e • Carroll & Buchholtz
Copyright ©2009 by South-Western, a division of Cengage Learning. All rights reserved
1
Quote for the Day
Good people do not need laws to tell them to
act responsibly, while bad people will find a
way around the laws.
Plato
2
Introduction to Chapter 7
Business Ethics
 Public’s interest in business ethics has heightened
during the last three decades
 Public’s interest in business ethics has been spurred
by headline-grabbing scandals
 The scandals of the early 2000s, beginning with Enron,
created and defined the “ethics industry”
3
The Public’s Opinion of Business Ethics
Public Agenda Survey Findings
 The most egregious violators of business ethics were corrupt
executives who protected their own wealth
 Greed for money and power and a weakening sense of
personal values have been behind the recent ethics scandals
 People define business ethics in broad terms and are
concerned with how it has affected them
 Many participants thought it was possible for executives to be
both ethical and successful
 The media and financial press are not regarded as vigilant
watchdogs protecting the public interest
4
The Public’s Opinion of Business Ethics
LRN Ethics Study Survey Findings
 Three out of four employees reported encountering ethical
lapses on the job
 More than one in three respondents said these incidents
happen at least once a week
 Ten percent believed that a current issue in their company
could create a business scandal if discovered
 Younger workers reported higher levels of witnessing
ethical lapses and being distracted by them
5
Media Reporting on Business Ethics
 The media are reporting ethical problems more frequently
and fervently
 In-depth investigative reporting of business ethics on TV
shows as 60 Minutes, 20/20, Dateline NBC, Primetime Live,
and FRONTLINE
 Internet coverage in the form of webpages and blogs has
expanded in recent years
6
Business Ethics
Today versus Earlier Periods
Expected and Actual Levels
of Business Ethics
Society’s
Expectations of
Business Ethics
Ethical Problem
Ethical Problem
1960s
Figure 7-3
Time
Actual
Business Ethics
Early 2000s
7
Business Ethics:
What Does It Really Mean?
Ethics
Moral conduct
Business
Ethics
The discipline that examines
good or bad practices within the
context of moral duty and obligation
Relates to principles of right and wrong
in behavior
Concerned with good and bad or
right and wrong behavior and
practices that take place in business
8
Business Ethics:
What Does It Really Mean?
Descriptive
Ethics
Normative
Ethics
Involves describing, characterizing
and studying morality
 Focuses on “What is”
Concerned with supplying and
justifying moral systems
 Focuses on “What ought /
ought not to be”
9
Three Approaches to Business Ethics
Conventional
Approach
Based on how normal society today
views business ethics
Principles
Approach
Based upon the use of ethics
principles to direct behavior, actions
and policies
Ethical Tests
Approach
Based on short, practical questions
to guide ethical decision making and
behavior
10
Conventional Approach
The conventional approach to business ethics involves
a comparison of a decision or practice to prevailing
societal norms
Decision or Practice
Prevailing Norms
of Acceptability
11
The Individual Conscience
12
Sources of Ethical Norms
Fellow
Workers
Local
Community
Regions of
Country
The
Individual
Profession
Friends
Conscience
Employer
The Law
Religious
Beliefs
Society at
Large
Family
Figure 7-4
13
Ethics and the Law
1. Why do firms behave illegally?
2. What are the consequences of behaving illegally?
14
Ethics and the Law
 Law often represents an ethical minimum
 law reflects society’s codified ethics
 Ethics often represents a standard that exceeds the
legal minimum
Ethics
Law
15
Making Ethical Judgments
Behavior or act that has
been committed
compared with
Prevailing norms of
acceptability
Value judgments and
perceptions of the
observer
Figure 7-5
16
Ethics, Economics, and Law
Figure 7-6
17
Four Important Ethical Questions
1. What is?
2. What ought to be?
3. How to we get from what is to what ought to be?
4. What is our motivation in all this?
18
Five Levels for Questions
1. Level of the individual
2. Level of the organization
3. Level of the industry or profession
4. Societal level
5. Global or international level
19
The Practical Question
What are we able
to accomplish?
What circumstances
permit us to accomplish?
What do we intend
to accomplish?
20
Three Models of Management Ethics
Immoral
Management
An approach devoid of ethical principles
and active opposition to what is ethical
Moral
Management
Conforms to high standards
of ethical behavior or professional
standards of conduct
Amoral
Management
 Intentional: does not consider
ethical factors
 Unintentional: casual or careless
about ethical factors
21
Characteristics of Immoral Managers







Intentionally do wrong
Self-centered and self-absorbed
Care only about self or organization’s profits / success
Actively oppose what is right, fair, or just
Exhibit no concern for stakeholders
Are the “bad guys”
An ethics course probably would not help them
Figure 7-7
22
Immoral Managers….can they
change??
23
Illustrative Cases of Immoral Management
• Stealing petty cash
• Cheating on expense reports
• Taking credit for another’s accomplishments
• Lying on time sheets
• Coming into work hungover
• Telling a demeaning joke
• Taking office supplies for personal use
• Showing preferential treatment toward certain employees
• Rewarding employees who display wrong behaviors
• Harassing a fellow employee
24
Characteristics of Moral Managers
 Conform to high level of ethical or right behavior
 Conform to high level of personal and professional






standards
Ethical leadership is commonplace
Goal is to succeed within confines of sound ethical
precepts
High integrity is displayed
Embrace letter and spirit of the law
Possess an acute moral sense and moral maturity
Are the “good guys”
Figure 7-8
25
Moral Managers
26
Characteristics of Amoral Managers
Intentionally Amoral Managers:
 Don’t think ethics and business should “mix”
 Business and ethics are existing in separate spheres
 A vanishing breed
Unintentionally Amoral Managers:





Don’t consider the ethical dimension of decision making
Don’t “think ethically”
Have no “ethics buds”
Well-intentioned, but morally casual or unconscious
Ethical gears are in neutral
Figure 7-9
27
Amoral Managers – Not my
problem…
28
Three Models of Management Morality
and Emphases on CSR
Figure 7-11
29
Making Moral Management Actionable
 Senior management leads the transition from
amoral to moral management
• Business ethics training
• Codes of conduct
• Mission / Vision statements
• Ethics officers
• Tighter financial controls
• Ethically sensitive decision-making processes
• Leadership by example
 Recognize that amoral management exists and
can be remedied
30
Developing Moral Judgment
Figure 7-13
31
Why Managers / Employees
Behave Ethically
1. To avoid some punishment
Most of Us
2. To receive some reward
Many of Us
3. To be responsive to family, friends,
or superiors
4. To be a good citizen
Very Few Of Us
Figure 7-14
5. To do what is right, pursue some ideal
32
Feminist Views of Kohlberg’s Research
Recognize their own needs
and needs of others
Level 2
Establish connections and
participate in social life
Sole Concern for Self
Level 3
Level 1
33
External Sources of a Manager’s Values
Religious values
Philosophical values
The Web
of Values
Cultural values
Legal values
Professional values
34
Internal Sources of a Manager’s Values
“Norms” prevalent in business organizations include:





Respect for the authority structure
Loyalty to bosses and the organization
Conformity to principles and practices
Performance counts above all else
Results count above all else
35