Download WestGlobal Use Case

mScape
‘Operational Intelligence’
Taking the Enterprise Pulse
2nd Event Processing Symposium 2006
Brian Connell CTO
Informed
Results
Immediate
Response
Action
Assure
Revenues
Business
Critical
© Copyright and confidential 2006 WestGlobal Ltd.
KPI & SLA
Customer
Satisfaction
Real-Time
Improve
Introduction
WestGlobal mScape
‘Operational Intelligence – Taking the Enterprise Pulse’
Background
Founded 2000, Privately Owned, 20 Employees, HQ in Dublin Ireland
Telecoms Expertise, EMEA
Specialize in Monitoring vital Business Activities in Real Time
© Copyright and confidential 2006 WestGlobal Ltd.
The Problem (Customer)

“Already got monitoring, yet when problems occur, it’s
our customers that tell us
– Availability / Capability / Synthetic doesn’t cut it
– Too much focus on technology availability

Takes too long to fix problem
– Solutions aren’t architected for root cause analysis
– “But we’ve got log files”

We don’t know what’s going on (Business is Blind)
© Copyright and confidential 2006 WestGlobal Ltd.
The Problem

Problem 1: How to monitor an enterprise’s vital
business activities, transactions, processes within a
modern IT environment so that
– Business Operations have up-to-the-minute status
– Technical Department can support the Business

Problem 2: How to Discover and Fix problems before
they can grow into large revenue and customersatisfaction issues
© Copyright and confidential 2006 WestGlobal Ltd.
The Solution

Compliment existing availability/capability monitoring
with a solution that:
– Is based on actual occurring “traffic” or “activity” (events)
– Detection of predetermined abnormal behaviour (situation
detection)
– Creation of “Actionable” Information (visuals, BAM, alerts)

Analyze trends
– Data mining, dashboards
© Copyright and confidential 2006 WestGlobal Ltd.
The Environment
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Sensors
Low Volume
Unordered
Single Event Type
High Volume
Unordered
Normalized Event Type
© Copyright and confidential 2006 WestGlobal Ltd.
Sensors
mScape
Controller
© Copyright and confidential 2006 WestGlobal Ltd.
Processing

Sensors
– Process and filter streams of information
– Calculates performance, disregards majority of data
– Generates Events

mScape Controller
– Processes Events (Enriches, Correlates, and Evaluates)
– Detects Situations
– Generates Alerts (emails, text alerts)
– Aggregates and Stores (make available for Dashboards and other
Analysis)
© Copyright and confidential 2006 WestGlobal Ltd.
Sample Dashboards and Reports
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Facts

Trial begun in 2003, in Production since Q4 2003
– Originally 2 sensors – focus on customer portal
– Today, >30 sensors in production
– Today, monitors all middleware activity

Aggregated Data approx 50GB per year

In Daily Use by Technical Operations, Developers,
and Business Operations
© Copyright and confidential 2006 WestGlobal Ltd.
Biggest Challenges

Data Volumes
– Short Lived multi-step Transactions
– Correlation

Applications/Solutions don’t propagate “context”
– Easy for “greenfield”, not so easy otherwise

Production Systems not the same as Development
– Process, process, process
© Copyright and confidential 2006 WestGlobal Ltd.
Thank You!
© Copyright and confidential 2006 WestGlobal Ltd.