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Eden II Schools Group Health Plan Medical and Prescription Drug Program Who do I call with my questions? Questions about Medical Benefits, Plan Coverage and Claim Processing : Call SIEBA, LTD at 800-252-4624 - SIEBA, LTD is our plan administrator and maintains all the medical information we need. Do NOT Call MagnaCare about Medical Benefits, Plan Coverage or Claim Processing issues Question about your Prescription Drug Program: Call MagnaCare Rx at 888-648-6766 . If you still have an unsolved issue after your call to MagnaCare Rx please call Sieba to initiate further discussion. Who is MagnaCare and what do they do?? MagnaCare has two (2) roles in our employee health program: 1. MagnaCare is our medical network for doctors, hospitals and medical services. They are just a "medical discount network", they are not an insurance carrier. Your doctors and hospitals send your claims to MagnaCare so that MagnaCare can apply the important service discounts. After MagnaCare applies the medical service discounts they send the claims to SIEBA, LTD for actual claim administration and payment. 2. MagnaCare is our Prescription Drug Network. They are the network we use to make discounted prescriptions available to you. When Do I Call MagnaCare? Call MagnaCare with these issues: If you need help finding an in-network doctor, hospital or medical service provider call MagnaCare at this number: 800-235-7267 or check for participation on line at www.magnacare.com If you have any Prescription Drug questions or Concerns call MagnaCare Rx at the following special number: 888-648-6766. Additional information is available at www.magnacarerx.com