Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Knowledge sharing is power Judy Payne, Henley KM Forum October 2007 Depth of meaning DATA Dispersed elements INFORMATION Patterned data KNOWLEDGE Validated platform for action WISDOM Implicitly knowing how to generate, access and integrate knowledge (from Saint-Onge, 1996) © 2007 Henley KM Forum Explicit Tacit What is knowledge management? Knowledge management means using the ideas and experience of employees, customers and suppliers to improve the organisation’s performance (Skapinker, 2002) © 2007 Henley KM Forum Knowledge Management Continuum Capture Codify Store “Explicit” Document Management Processes and workflows (Larry Prusak, IBM) © 2007 Henley KM Forum Connect Communicate “Tacit” Knowledge networks Communities Expertise directories In practice… Learning from successes and mistakes – using existing knowledge to improve today’s performance. Learning how to be more successul – creating new knowledge to improve tomorrow’s performance Improving collaboration – joining things up Having the right knowledge in the right place at the right time – to make better decisions © 2007 Henley KM Forum But… Knowing is a human capability. Knowledge itself can’t be managed. Collaboration is a pre-requisite for knowledge creation and sharing. Collaboration is voluntary. What we can do is create the right environment and provide appropriate tools for people to collaborate and to create and share knowledge. © 2007 Henley KM Forum What KM people talk about - environment Culture Trust Collaboration Strategy Performance Alliances and partnerships Knowledge flows © 2007 Henley KM Forum Learning Change management Motivation What KM people talk about – tools Communities and networks Wikis Extranets and intranets EDMS Post-project reviews After action reviews Storytelling Mentoring and apprenticeships People finders Discussion groups © 2007 Henley KM Forum Henley KM Forum Integrated KM model External relationships Individual employees Nine knowledge flows Four alignment factors that influence the effectiveness of the knowledge flows: – – – – Organisation © 2007 Henley KM Forum motivation skills and knowledge action required the environment KM maturity = all nine knowledge flows working together in an integrated and appropriate way KM challenges in project-based organisations Projects are… Unique – “my project is different so I can’t learn from yours” Novel – “no-one will have had this problem before…” Transient – New relationships for each new project Closely controlled – No free time or space © 2007 Henley KM Forum Types of project No Type 2 Product development Type 4 Research and organisational change Yes Type 1 Engineering Type 3 Systems development Yes No Methods well defined Goals well defined (Turner and Cochrane, 1993) © 2007 Henley KM Forum Different management approaches No Milestones (components of product) Mission definition, team building, refinement of objectives Yes Task and activity scheduling Milestones (life cycle stages) Yes No Methods well defined Goals well defined (Turner and Cochrane, 1993) © 2007 Henley KM Forum Types of KM practice Informal knowledge systems e.g. social spaces; non-billable time Human resources e.g. training and coaching in KM skills; incentives for knowledge sharing External relationships e.g. benchmarking against competitors; membership of external networks Organisational practices e.g. senior responsibility for KM; well-defined project management processes with embedded KM Project practices e.g. project checklists; shared diaries; project reviews; lessons learned sessions Information technology systems e.g. project extranets; data mining © 2007 Henley KM Forum Different KM approaches? No Methods well defined Yes Yes No Goals well defined (Turner and Cochrane, 1993) © 2007 Henley KM Forum Suddenly, a heated exchange took place between the king and the moat contractor [email protected]