Download DATA CENTER TECHNICIAN – PART TIME WEEKENDS

DATA CENTER TECHNICIAN – PART TIME WEEKENDS
CERVALIS – WAPPINGERS FALLS, NY
We are currently hiring a part time Data Center Technician for our Wappingers Falls,
NY location. Typically requires a minimum of 1-2 year of Data Center and Server
Room experience.
Shift Available:
Sat. & Sun., 8am – 8pm
This position responds to customer incoming inquiries via phone, email and web mail
within a defined timeframe. It also performs initial troubleshooting and uses proper
communication and escalation. Data Center Technicians monitor infrastructure, alarm
panels, network and customer hardware and adhere to procedures as defined. Daily
operational tasks include data center walk through to check critical areas, remote
hands requests, and working the ticket system.
Certifications Required:
MCP, MCSA, A+, NETWORK+, or equivalent preferred
Essential Functions:
•
Is initial point of contact (phone/emails/web mail) for all customer inquiries
•
Verifies all contacts against data base to ensure that contact is authorized to
open a trouble ticket
•
Acknowledges all incoming email and web ticket inquiries within 15 minutes
of receipt
•
Provides superior customer service to all customers
•
Adheres to customer-specific procedures and Service Level Agreements (SLA)
•
Monitors all alarm conditions; follows escalation policies and procedures and
SEVERITY Level processes
•
Completes shift turnover at the onset and end of each shift
•
Provides hardware configuration and support including server builds, rack and
stacking, equipment and LAN cabling
•
Monitors all sites utilizing on-line tools and systems such as Solar winds and
System Center Ops Manager
•
Understands facility infrastructure specifically to the electrical and mechanical
systems used in a data center environments including: Generators, UPS
systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units
•
Checks Data Center critical areas as defined and reports issues found
•
Responds to all Data Center alarms per policies and procedures
•
Performs daily remote hands including tape swaps, DNS changes, RFCs and
other customer requests
•
Generates weekly customer web and network reports
•
Ability to work holidays is mandatory
Knowledge, Skills, and Abilities:
Strong customer service, technical aptitude and attention to detail
•
Basic ability to identify, diagnose, escalate and/or resolve moderate technical
issues pertaining to Internet protocols, TCP/IP, FTP, HTTP. Experience with
HP Proliant servers, Windows 2000/2003 server preferred. Knowledge of RIS a
plus.
•
High level knowledge of all monitoring tools. Understanding our Severity
Levels and associated escalation procedures.
•
General experience and knowledge of data center/server room configurations
experience preferred.
•
Knowledge of ticketing systems.
•
Knowledge of Commvault Qinetix, Veritas NetBackup and Acronis suite.
If you have a desire to make a significant impact, be recognized for your
accomplishments and grow with an outstanding company, Cervalis could be the place
for you. We offer an competitive compensation, as well as a rewarding professional
environment with a focus on mutual respect, integrity, energetic collaboration and
customer satisfaction. We have a team of outstanding business and technical
professionals who possess the skill and drive to succeed in today’s fast-paced
environment. The talent, hard work and commitment of our people are making
Cervalis a rising star in our industry and will help fuel our future growth.
Cervalis is an Equal Employment Opportunity employer.
Please send resumes to [email protected]
Feel free to visit our website to learn more about our company at www.cervalis.com