Download IT TECHNICIAN – JOB SPECIFICATION

IT TECHNICIAN – JOB SPECIFICATION
Location:
Ipswich, Suffolk
Position Type:
Permanent, full-time
Objective:
Working alongside and reporting to the IT Manager in this new role you will work within a small
team managing a demanding workload. The IT Department has a visible presence across the
business and therefore you must be an excellent, strong communicator with outgoing personality
and the ability to build rapport, relationships and credibility quickly across all levels, with a friendly
but professional and engaging approach.
This interesting role has a broad scope thus facilitating self-development. Therefore the ability to
prioritise and handle multiple tasks with a pro-active, efficient and organised approach is
fundamental as is the need to identify solutions and respond to requirements to tight deadlines with
a willing yet flexible approach.
Responsibilities/duties:
 Provision of first line Business IT support to 124 users approximately half of which are
remote workers encompassing:
- Laptop / desktop faults
- Virus/spyware
- Software installations
- Upgrades
- Hardware/software errors
- General advice

Management of software and hardware updates, upgrades and migrations

Build and
-

Maintaining server infrastructure - located onsite

Maintaining email systems

Monitoring backups and anti-virus systems

Managing telephone requirements including company mobiles and tablets

Monitoring and reconfiguring the network, firewalls and VPN as necessary

Upkeep of IT documentation and training material
set-up of new hardware
New servers
New computers and laptops ready to reploy/replace
Desktop/laptop rebuilds
Installation, maintenance and replacement of printers
Overseeing Company telephone systems; rolling out new handsets and
configuration changes. Setup and deployment of new/replacement mobile phones.
UNITED KINGDOM
Bauder Ltd
70 Landseer Road
Ipswich Suffolk England IP3 0DH
T: +44 (0)1473 257671 E: [email protected]
bauder.co.uk
IRELAND
Bauder Ltd
O'Duffy Centre Cross Lane Carrickmacross
Co. Monaghan Ireland
T: +353 (0)42 9692 333 E: [email protected]
bauder.ie

Networking
- Manage and implement changes on the Company Firewall setup, management of
the wireless network, HP switch management, knowledge and understanding of
VPN technology and simple network patching.

Maintenance
- Carry out regular preventative maintenance on all servers, desktops and laptops,
including software checks, firmware upgrades etc. to ensure the smooth running of
the Company IT infrastructure.

Project Management
- Research, plan and deploy bespoke projects as allocated by the IT Manager.
-
Rollout new Antivirus software to 120 servers and clients, half of which are remote
workers with limited access, within a timely manner minimising disruption.
-
Deploy a new Microsoft Office installation\upgrade network, communicating to
relevant personnel, address training requirements and provide advice on
differentials between versions.
Key Criteria:
 Well versed in the installation, maintenance and troubleshooting of Microsoft Software and all
associated operating systems, servers, back-up software and anti-virus packages.
 Experience of IT servers, desktops and infrastructures.
 Server side administration and maintenance.
 Working knowledge of; Windows Server 2008 / 2003 | Windows 7 / XP | Active Directory |
DNS | DHCP | VPN | Hyper-V | Remote Desktop services | HP hardware | SonicWall |
Exchange 2010 | Sophos Anti-Virus & Puremessage | Apple | SQL | Microsoft Office | and
more
 Windows Operating System experience
 IP networking and security for medium size networks
 Knowledge of hardware
 Proficient in fault finding techniques
Essential Skills / Qualifications
 Personable and friendly persona with strong communication skills across all levels with a
team spirited approach
 Ideally 2 years’ experience within a broad IT support role
 MCP qualification advantageous though not essential
 Self-motivated and driven to deliver high standards
 Approachable and diplomatic
 Willing to learn with the ability to acquire new skills
 Ability to work under pressure and manage multiple workloads
 Flexible approach to working hours - the need to work additional hours is required
Bauder is an Equal Opportunities employer
(This job specification is non-exhaustive and subject to change and amendment as the Company deems necessary)
UNITED KINGDOM
Bauder Ltd
70 Landseer Road
Ipswich Suffolk England IP3 0DH
T: +44 (0)1473 257671 E: [email protected]
bauder.co.uk
IRELAND
Bauder Ltd
O'Duffy Centre Cross Lane Carrickmacross
Co. Monaghan Ireland
T: +353 (0)42 9692 333 E: [email protected]
bauder.ie