Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Resume Tamer Reffat Abdel Maksoud 55 Abou Hayan El Tawheedy,st. Nasr City Cairo, Egypt Phone N#: (002) 02-21805004 (002) 0100-188 18 24 E-Mail :[email protected] [email protected] Objective Seeking a position as Hotel's Director of Sales & Marketing for hotels, resorts in multinational chains, local properties or Sales & Marketing Consultant for real estate companies. Enormous experience collaborated by joining most of the International chain hotel's in Egypt, in addition to being Managing Director - Share Holder for NAZ for Real Estate Investment. Innovation and creativity being my passion, the ultimate goal remains growing my experience by joining most of the International chain hotel's in Egypt as well through developing large organizations' for real estate sales & marketing functions and consult for small & medium businesses and start-ups; helping them to have successful ventures An outstanding experience in the hospitality & real estate investment, diligent corporate professional, business consultant entrepreneur with experience in the fields of sales & marketing and business development, accredited through building successful records, business processes, sales and marketing plans and budgets in large chain hotels, organizations, small & medium enterprises. . Experience Over eighteen years’ experience in the hotel /leisure and tourism industry, demonstrating regular promotion and increasing management and financial responsibilities throughout the period. Current position is that of Sales & Marketing Consultant for Lotus Bay Beach Resort - Abu Soma – Red Sea. Previous position is that of Sales & Marketing Consultant – Lotus Bay Beach Resort - Abu Soma – Red Sea in additional to Sales & Marketing Consultant for Al Naggar Group for Hotels, Resorts & Nile Cruises (Lotus Bay Beach Resort - Abu Soma – Red Sea & Al Nabila Grand Bay – Makadi Hotel and Resort 5* & M/S Al Nabilatan Cruise 5 *& M/S King of Thebes Cruise 5 *& M/S Queen of Sheeba Cruise 5* & M/S Royal Nabila Cruise 5 *). Amongst position was Regional Director of Sales & Marketing – Al Naggar Group for Hotels, Resorts & Nile Cruises (Al Nabila Grand Bay – Makadi Hotel and Resort 5* & M/S Al Nabilatan Cruise 5 *& M/S King of Thebes Cruise 5 *& M/S Queen of Sheeba Cruise 5* & M/S Royal Nabila Cruise 5 * (opening soon)). Amongst position was Director of Sales & Marketing -Tirana Egypt (Island View Resort & Island Garden Resort & Tirana Aqua Park Resort & Grand Azur Resort & Azur Club Resort in Sharm El Sheikh). Amongst position private business – NAZ for Real Estate Investment – Managing Director in-charge for the sales and marketing - Share Holder. Proven sales and marketing track record of success in sales by way of increased occupancy, higher average rates and deep market penetration. Hands-on management style, strong planning and organizational skills, good communicator, self-motivator. Skills & Abilities Sales & marketing techniques. Sales & marketing plans, long & short terms. Development of collateral. Tour operators contracting and negotiation. Development of public & guest relations. Basic knowledge of the principles of business planning, preparation, financing and understanding of the all aspects of the leisure and corporate tourism industry. Hotel management and commercial duties. Handling both different segments Travel (leisure) and Corporate with excellent experience for both. Sales & Marketing experience for the real estate companies, real estate investment. Employment History 01/04/16 -Present Sales & Marketing Consultant for Lotus Bay Beach Resort - Abu Soma – Red Sea. Consultant for the Sales & Marketing & Reservation. 01/02/16 -31/03/16 Sales & Marketing Consultant – Lotus Bay Beach Resort - Abu Soma – Red Sea in additional to Sales & Marketing Consultant for Al Naggar Group for Hotels, Resorts & Nile Cruises Consultant for the Sales & Marketing & Reservation for the both different companies in the same time. Lotus Bay Beach Resort - Abu Soma – Red Sea Al Nabila Grand Makadi in Hurghada Hotel & Resort 5* M/S Alnabilatan Cruise 5*& M/S King of Thebes Cruise 5* M/S Queen Sheeba Cruise 5*&M/S Royal Nabila Cruise 5 01/09/15-31/1/16 Regional Director Of Sales & Marketing – Al Naggar Group for Hotels, Resorts & Nile Cruises. Al Nabila Grand Bay – Makadi Hotel & Resort 5* Al Nabila Grand Makadi in Hurghada Hotel & Resort 5* M/S Alnabilatan Cruise 5*& M/S King of Thebes Cruise 5* M/S Queen Sheeba Cruise 5*&M/S Royal Nabila Cruise 5 In charge of the Sales & Marketing& Reservation dep. 01/04/15-31/8/15 Director Of Sales & Marketing - Hostmark Hotels & Resorts in charge of (Grand Seas Resort Hurghada/ Sea View Hotel & Resort Alexandria / Palm Beach Resort Ras Sedr (Opening soon))In charge of the Sales &Marketing& Reservation Departments, reporting directly to the Managing director. Main duty: - Upgrade all rates for all markets and put the hotel in the right position according to the hotel competition according to the strategy of Sales & Marketing plan - Sharing in the soft opening of the new Hostmark hotel opened May 2015 Hostmark - Sea View Hotel in Alexandria. - Handling both Travel and corporate segments. - Establishing & implementing the Sales & Marketing polices and build the price structure for the different segments Travel (leisure) and corporate according to the hotel yearly budget and yearly marketing plan approved and submitted. - Direct the sales team in terms of maximizing the hotel revenue and enlarging the hotel market share. - Preparing hotels budget and hotels marketing plan. - Maintaining the hotel selling strategy, market trend and competition analysis. - According to hotel operation needs replace the hotel general manager during his absence. - Yielding the hotel business as well as the hotel business mix to maximize the hotel revenue generation. - Direct the marketing activities of the hotels to the achievement of the annual budgets and business plan. 01/09/12-31/03/15 Director Of Sales & Marketing- Tirana Egypt Group Hotels & Resorts in chargeof (Island View Resort 5*&Grand Azure Resort 5*& Azure Club Resort 4*.&Island GardenResort 4*& Tirana Aqua Park Resort 4* Superior at Sharm El Sheikh)In charge of the Sales & Marketing Department, reporting directly to the Company Chairman. Main duty: - Creating and establishing & implementing the Tirana Egypt management including all arrangements for establishing the name in the market. - Handling both Travel and corporate segments. - The name was well known in very short time (in no time). - Establishing & implementing the Sales & Marketing polices and build the price structure for the different segments Travel (leisure) and corporate according to the hotel budget and marketing plan approved and submitted. - Preparing hotels yearly budget and yearly marketing plans. - Direct the sales team in terms of maximizing the hotel revenue and enlarging the hotel market share. - Maintaining the hotel selling strategy, market trend and competition analysis. - According to hotel operation needs replace the hotel general manager during his absence. - Yielding the hotel business as well as the hotel business mix to maximize the hotel revenue generation. - Always provide the sales team with all markets update and always working with my team as a team work. - Strategic planner for the properties goals. - Direct the marketing activities of the hotels to the achievement of the annual budgets, anticipating business needs & developing business in the long term towards the objectives in the business plan. 01/02/10-31/8/12 Assistant Director Of Sales & Marketing Steigenberger Nile Palace - Luxor Reporting directly to the Director of Sales & Marketing. Main duty: - Responsible for maintaining the Travel identity for the Steigenberger Nile Palace – Luxor Hotel. - Handling both Travel and corporate segments. - sharing in preparing and establishing the rate structure the hotel - sharing in preparing the hotel yearly budget and the hotel Marketing Plan. - Assist the director of sales in the office as well as Covering him during his absence. - Increase Nationality market mix for the hotel through Handling both different segments Travel (leisure) and Corporate. - 01/02/08-31/01/10 Private business – NAZ for Real Estate Investment – Managing Director in-charge for the sales and marketing - Share Holder. - - - - Main duty: Responsible for sales and marketing activities plan's Forecasted against actual revenues. Conducted weekly and monthly reports measuring the real estate activities performance. Preparing active strategic plan. Screened potential clients and compiled a coherent client's database. Maintained excellent relationships with clients/tenants. Actively managed and oversaw the real estate and advisory activities of a team of commercial property agents. Managed performance review management for real estate team; Supervised On-going staff training and job enrichment role. Maneuvered and put in action rigorous collectables management and robust financial planning responsibilities, business development and budget. Conducted market research and analyzed research team findings for use in business planning,. Third consultancy for leasing for the mall management's teams and different departments Managed a team Administrators to complete all outstanding documentation for closing the real estate deals. Maintained the relationship with existing/potential client's to maintain successful business growth. Produced annual budgets, monthly reports and revenue. Made Weekly and monthly reports. Controlled divisional budgets and variances Closed the substantial deals and entities achieving the sales target. 01/03/07-14/03/08 Sales Manager Marriott Renaissance Golden View Beach Resort - Sharm El Sheikh Reporting directly to the Director of Sales. Main duty: - Responsible for maintaining the Travel identity for the Renaissance Golden View Beach Resort - Sharm El Sheikh Hotel as a whole. - Handling both different segments Travel leisure) and corporate in depth involvement with the hotel budgeting, market share. Increasing nationality and business mix - Responsible for upgrading the Renaissance Golden View Beach Resort - Sharm El Sheikh Hotel image in the market, through surveys pointing the weaknesses of the product & upgrading them - including category & market adequate to the existing products 01/10/04-28/02/07 Sales Manager Jolie Ville Mövenpick Golf & Resort Reporting directly to the Director of Sales. - - - Main duty: - Handling both different segments Travel leisure) and corporate in depth involvement with the hotel budgeting, market share. Increasing nationality and business mix Responsible for maintaining the Travel identity for the Jolie Ville Sharm El Sheikh complex as a whole Responsible for upgrading the Jolie Ville complex image in the market, through surveys pointing the weaknesses of the product & upgrading them Providing the Sales department with action plans including category & market adequate to the existing products Implementing promotions related to the new openings Focusing on the Jolie Ville main products separately Contracting with the international tour operator Increase Nationality market mix at the hotel Handling both different segments Travel (leisure) and corporate Jolie Ville Resort Leisure Market 418 units including 12 Executive Suites, 14 Royal Wing Suites and 2 Presidential Suites& 6 Sea view villas – managed by the Mövenpick - Charge for the leisure segment (Travel agencies & tour operators )together with handling conferences and Incentive handled by travel agencies and handling some, corporate accounts - Responsible for selling the upper class products “Villas & suites” - Responsible for ongoing creation of packages - In depth involvement and contribution in departmental organizational chart - Responsible for the property image through international brochures & websites Jolie Ville State-of-the-art convention CenterMeetings & Incentives Designed to host the high level political & International high level functions - Providing the Sales department with leads & Market trends - Responsible for Market awareness & coverage of Political & corporate events - Responsible for creating meeting packages - Ensure the best image for the property in all Int’l fairs - Responsible for the property image through international Incentive guides The Golf Course 18 holes golf course championship - Upgrade the type of clientele in the property by focusing on upper class markets especially through the Golf Course promotion 01/08/03- 30/09/04 Assistant Sales Manager Jolie Ville Mövenpick Golf & Resort reporting directly to the Director of Sales Main duty: - In depth involvement with the hotel budgeting, market share. Business mix, statistical analysis and presentation, inspections for groups, competitor analyses, following the market mix, the rev par & the hotel revenue - Implementing new promotions & advertising campaigns according to the Market needs on monthly basis. - Ensure maximum spread in both Local & International Markets through (fairs, brochures, advertisement ...etc) - Identify appropriate search engines and websites to ensure effective presence of the hotel. - Ensure all materials distributed to relevant are updated on regular basis. - Maintain the TravelIdentity for the hotel. - Establish Sales Leads& opening new channels-Markets. - Creating & responsible for the Jolie Ville Web site & its updates. 08/02/03-31/07/03 Sales Executive Jolie Ville Mövenpick Golf & Resort reporting directly to the Director of Sales Main duty: - Charge for handling travel agencies , In depth involvement in sending offers, contracts and following the market trend and servingthe other competitors - Execute hotel events assuring that event team provide all Customers with high level service. - Responsible for all promotional materials for the property. - Market surveys for the hotel positioning. - Creating joint promotions. - Responsible for maximizing the hotel share from the leisure segment and responsible for spreading the hotel man in this section in the property. - Present yearly Marketing & Advertisement Budget. 01/01/01-07/2/2003 Senior Tour Operator incoming & out going at Marhaba Tours Egypt Main duty: In charge of organized tours for individuals and groups from all over the world. - Maintaining an intensive relation with various tourism Services suppliers in Egyptand abroad negotiating with agents and clients, airlines, tour operators and suppliers. - Planning and writing tours. - In charge of planning and costing, Producing large scale Incentive tours for commercial organizations and Companies - Working with tourism related computer programs. handling British, polish & French tour operators - 01/12/98-01/01/01 Tour Operator incoming & out going at Marhaba Tours. Main duty: Handling British tour operators business with overall supervision of all reservations. Achievements at Sales & Marketing: - - - - - - Creating and establishing & implementing the Tirana Egypt management including all arrangements for establishing the name in the market. Sharing in the soft opening of the new Hostmark hotel opened May 2015 Hostmark - Sea View hotel in Alexandria. Best sales team at Marriott Renaissance Golden View Beach Resort - Sharm El Sheikh Hotel for the year 2007. Achieve The Golden circle certificate at Renaissance Golden View Beach Resort - Sharm El Sheikh for the third quarter year 2007. Organizing & responsible for mega events e.g. AVEX 2005, World Model of the United Nations 2004. Sharing on handling Peace Conference & Davos Conference &The Arab League Summit & International Education conference Upgrade and repositioning the hotels rates and images. Promoting the propriety by orientations and fam trips, promoting the hotel by sending e-mail campaign, participating in putting the hotel marketing plan and the yearly budget, sharing in doing the monthly report with a good knowledge of totally handling it. Participating in arranging the yearly calendar for each market and for the destination. Training Courses: - Sales & Negotiation Skills (TSA) at Dead sea - Jordon Essential Selling Skills (TSA) Dissolving Resistance and going to commitment (TSA) Hospitality Supervision (American Hotel and Motel Association) The Do’s & Don’t s for a Sales Person by Mövenpick Hotels & Resorts Body language in as a sales tool by Mövenpick Hotels & Resorts Management Skills & Team Leader by TSA Up selling Program (TSA Company in Singapore) Total Quality Management Situational Guest Caring Handling with guest Complaints Courtesy & Hospitality from the Heart Sales & Marketing Foundation Skills Annual Attendanceof the following international fairs: - WTM in London. ITB in Berlin. ATM in Dubai. Sales Trip Jordon & Gulf Area. Fitur - Spain. Rimini & BIT Italy Leisure Moscow Fair & MITT in Moscow. UITT in Ukraine. Sales Trip Turkey Education: 1994-1998(June) Bachelor’s Degree from High institute for Hotels & tourism Tourist Guiding Section, General mention: Major: Minor: Good English German In addition to the following certificates: 1998 Windows & Applications Under Windows” as a Word Excel & power point & internet Skills 2002 English Course, Grammar, Conversation at British . Council Special Skills: Language/s Arabic English German Mother Tongue fluent - spoken and written Fair Personal Data Date of Birth Place of Birth Nationality Marital Status Military status 29th November 1974 Cairo, Egypt Egyptian Married Final Exempted References: Marhaba Tours: Mr. Mamdouh Abd Baith - Mr. Hussien El Shabrawy Tel: 02 26340027 – 263431332 Mövenpick (Maritim) Golf & Resort Sharm El Sheikh Mr. Taha Abdallah – Now DOSM Mövenpick Taba mob 01005388299 Marriott Renaissance Golden View Sharm El Sheikh: Mr. Sameh Nadim – Director of Sales and Marketing Now Director of Learning and developmentsat Marriott International mob. 01223981082 Steigenberger Nile Palace Luxor: Mr. Hisham Shehab – Resident Manager mob. 01002505615 Mr. Ashraf Sherif – Director of Human Resources mob. 01006469070 Mr. Ayman Nour El Din - Director Of Sales & Marketing mob. 01001402802 Sonesta Luxor &Nile Cruises: Mr. Emad Rafaat – Director Of Sales & Marketing mob. 01001408971 Tirana Egypt Group Hotels: Mr. Wasfy Kamal – Area General Manager mob. 01227878163 Dr. Sohier Jarar Director of Human Resources mob.01222456405 Mr. Andrea Muhlemann – Tirana Egypt –CEO &Owner representative Now Commercial Thomas Cook Group Hotels Director – mob +905339381538. Hostmark Hotels & Resorts: Mr. Ahmed Abd El Hamid – General Manager mob. 01222384385 Mr. Seif Saleh – Managing Director Hostmark Tel. 02 33375532 “Furnished upon request “