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5TH NATIONAL QUALITY IMPROVEMENT FORUM: KILIMANJARO HOTEL 2015: Theme: Contribution of quality improvement in attainment of health and social welfare MDGs in 2015, successes, challenges, and lessons learnt. Sub Theme: Prevention and control of communicable diseases and non communicable diseases: Quality Improvement Experience in HIV, TB, Malaria, Cardiac Diseases, Diabetes, Cancer and Others • Title: Infection prevention control of Tuberculosis through linkage of prevention strategy with patient satisfaction survey results: Kibong’oto Infectious Diseases Hospital Experience BACKGROUND • Kibong’oto Infectious Disease Hospital deals with management of Susceptible TB, M/XDR-TB, TB/HIV, co-infections. • The hospital strategic plan 2013-2018, strategic objective 1 aim at contributing to national effort for diagnosis and treatment of TB, TB/HIV, M/XDR-TB and other infectious diseases in the country. • To halt the spread of Tuberculosis in the society, the hospital consider patient satisfaction with hospital services as paramount. • In this aspect, with support of Norwegian Lung Disease Foundation International the hospital has been conducting patient satisfaction survey since 2014. • Recently in June 2015 the QI Team conducted the survey among the out patients and in-patients department OBJECTIVES • To enhance infection prevention control of tuberculosis through patient satisfaction survey METHODS • The survey was carried out to 129 patients out of which ▫ 72 were from the outpatient department ▫ 57 were from the in patients Section. • The data collection was undertaken by administering self administered structured questionnaire. • For the part of out- patients, questionnaire was administered on exit by accidental sampling method while in patient involved simple random sampling method. • Data collection focused on cost sharing costs aggravation by bribery, stigmatization, diagnosis of TB disease, and treatment initiation. • Out patient data collection parameters focused on time taken to issue patients with files, patients satisfaction at every section, points of prolonged waiting for services and general suggestion of the patients. • All data were analyzed by use of excel spread sheet. Being issued with file from reception Number of respondents 45 40 35 30 25 20 15 10 5 0 DIAGNOSIS AFTER ONSET ON SS 1-2days Number of respondents 1-2wks 2% 2% 5% 17% 17% 4% 7% 3-4wks 9% 1-2moths 37% 3-4months 5-7months 8-10months 1-2yrs 3-4yrs 30 1DAY Number of respondents 25 20 2-4days 15 1-3wks 10 5wks 5 1-2months 0 5-6moths 50 NUMBER OF RESPONDENTS Number of respondents 45 40 35 30 25 20 15 10 5 0 BRIBERY PRIOR TO SERVICE RENDERING INABILITY TO REACH HOSPITAL DUE TO FINANCIAL CONSTRAINT NEVER SOMETIMES ALWAYS FREQUENTL Y 44 2 4 7 39 11 2 5 50 NUMBER OF RESPONDENTS Number of respondents 45 40 35 30 25 20 15 10 5 0 BRIBERY PRIOR TO SERVICE RENDERING INABILITY TO REACH HOSPITAL DUE TO FINANCIAL CONSTRAINT NEVER SOMETIMES ALWAYS FREQUENTL Y 44 2 4 7 39 11 2 5 DISCUSSION, CONCLUSSION AND RECOMMENDATION • The 53% of the patient issued with files within 5 minutes in aspect of infection prevention control is not significant in halting the spread of Tuberculosis at the reception area. • Greater percentage (91%) of in patients were diagnosed of TB beyond two weeks after onset of signs and symptoms, trends that lead to communicability of the disease being prolonged among the people in the community and hospital setting. • The 55% of inpatient were not initiated on drug within 1day a factor which makes the patient to stay infectious for a prolonged time in the wards. DISCUSSION, CONCLUSSION AND RECOMMENDATION • Lesser percentage of bribery for services has been depicted in this survey, a factor that helps much to lessen the cost of services offered to patients thus promote habit of seeking for treatment while stigma of provider origin to patient is found to be minimal creating an environment for infection prevention control. DISCUSSION, CONCLUSSION AND RECOMMENDATION • Conclusively, patients’ satisfaction survey is an important mirror in developing the strategy for control of infectious diseases such as Tuberculosis in the society and hospital setting. • Patient satisfaction survey should be integrated in hospital quality improvement activities. REFERENCES • M. Verhagen,1 R. Kapinga,2 and K. A. W. L. van Rosmalen- Nooijens, (2010), Factors underlying diagnostic delay in tuberculosis patients in a rural area in Tanzania: a qualitative approach- PMCUS National Library of Medicine National Institutes of Health Besides patient-related factors, misdiagnosis at the health facility level can also significantly increase diagnostic delay. The subsequent delayed initiation of treatment causes spread of infection in the community, increases patient expenditure and is associated with a higher risk of mortality . • Andrew Courtwright, and Abigail Norris Turner 2010, Tuberculosis and Stigmatization: Pathways and Interventions, Public Health Report. TB stigma on TB diagnostic delay, treatment compliance, and morbidity and mortality; and develop additional TB stigma-reduction strategies. • Kibong’oto Infectious Disease Hospital Strategic Plan 2013-2018 • Francis J. Curry National Tuberculosis Centre, 2007, Tuberculosis Infection Prevention Control, A practical Manual for Preventing TB. • A person with a cough lasting 3 weeks, or more weeks along with any other symptoms of TB ( fever, night sweats, fatigue, unexplained weight loss, hemoptysis, should be evaluated by healthcare provider as soon as Tanzania Ministry of Health and Social Welfare , 2007. National Infection Prevention and Control Guideline for Health Care Services in Tanzania. References • possible. •THANKS FOR LISTENING