Download BSBPMG516A Manage Project Information and Communication

BSBPMG516A Manage
Project Information
and Communication
Blended Delivery
Delivery and
Assessment
Guide
Northern Sydney Institute
School of Business and
Finance
St Leonards Campus
Delivery and Assessment Guide
Table of Contents
Facilitator and Head Teacher Contact Details ..................................................................................... 3
Unit of Competency: BSBPMG516A Manage Project Information and Communication .................... 3
Elements....................................................................................................................................... 3
Resources ............................................................................................................................................. 4
Delivery Schedule ................................................................................................................................. 4
Assessment .......................................................................................................................................... 5
Assessment Task 1: Individual Assignment.................................................................................. 5
Assessment Task 2: Knowledge Test............................................................................................ 8
Assessment Task 3: Classwork ..................................................................................................... 9
Additional Assessment Information .......................................................................................... 10
Appendix A – Assessment Task 1 - Workbook for Manage Project Information and Communication
............................................................................................................................................................ 12
Element 1: Plan information and communication processes .................................................... 12
Element 2: Implement project information and communication processes ............................ 13
Element 3: Assess information and communication outcomes ................................................ 13
Appendix B – Assessment Task 3 – Classwork – Manage Project Information and Communication 15
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Facilitator and Head Teacher Contact Details
Facilitator Name: Alison Roberts
Email Address: [email protected]
Other contact details: 9942 0234
Head Teacher Name: Len Koles
Email Address: [email protected]
Phone Number: 9942 0095
Unit of Competency: BSBPMG516A Manage Project Information and
Communication
Elements
Element
Performance Criteria
1. Plan information and
communication processes
1.1 Identify, analyse and document information requirements, with
input from stakeholders, as the basis for communication planning
1.2 Develop, within delegated authority, an agreed communication
management plan to support the achievement of project objectives
1.3 Establish and maintain designated project-management
information system to ensure the quality, validity, timeliness and
integrity of information and communication
2. Implement project
information and
communication processes
2.1 Manage the generation, gathering, storage, retrieval, analysis
and dissemination of information by project staff and stakeholders
2.2 Implement, modify, monitor and control designated
information-validation processes to optimise quality and accuracy of
data
2.3 Implement and maintain appropriate communication networks
2.4 Identify and resolve communication and informationmanagement system issues
3. Assess information and
communication outcomes
3.1 Finalise and archive records according to agreed project
information ownership and control requirements
3.2 Review project outcomes to determine the effectiveness of
management information and communication processes and
procedures
3.3 Identify and document lessons learned and recommended
improvements for application to future projects
The complete unit of competency is available on the Training.Gov.Au website.
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Resources
The following resources are required for this unit:
Resource
Additional Information
A Guide to the
Project
Management Body
of Knowledge 5th
Edition
A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
Newtown Square PA, Project Management Institute, 2013, 5th edition
ISBN13: 978-1-935589-67-9
Optional: Project
Management in
Practice
Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill,
2013, ISBN13: 9781743077238
studEspace
(Learning
Management
System)
Manage Project Information and Communication Site at:
http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html
Delivery Schedule
Session
Number
Date
Content
12
Refer to the
Course Outline
Prior to class (self-study):
studEspace: Manage Project Information and Communication
Site
 Home page – Getting Started
 Home page – Delivery and Assessment Guide
 Home page - Learning Program - Apply Project
Information Management and Communication Techniques
In class:
 Information Management and Communication
Introduction
 10.1 Plan Communications Management
 10.2 Manage Communications
 10.3 Control Communications
Activities:
As a class, create a Communications Plan for a Case Study.
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Session
Number
Date
Content
Assessment Task 3: Classwork.
Assessment
Task Overview
Due Date
Weighting
Unit of Competency
1. Individual Assignment
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG516A Manage
Project Information and
Communication
2. Knowledge Test – 10
short answer questions
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG516A Manage
Project Information and
Communication
3. Classwork
Refer to the Course
Outline
Satisfactory/
Not
Satisfactory
BSBPMG516A Manage
Project Information and
Communication
Assessment Task 1: Individual Assignment
Student Instructions
Project Choice
Your selected project must be agreed between you and your facilitator so that its methodology,
tools and techniques conform to the performance requirements of each Unit of Competency
before you start work on the unit.
You may use the same project for all units in this Course, unless your selected project changes
during the Course or cannot conform to the performance requirements of any of the Units of
Competency. If either or both of these events occur during your course, you must contact your
facilitator to find out what you need to do to continue to satisfy the Course performance
requirements and achieve competency.
The project must be within an organisation, business or you are operating as a consultant.
Your selected project must have:




a comprehensive, detailed and integrated project management plan
a formal communications plan
a dedicated and project-based budget
formal and planned engagement with a wide range of stakeholders
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

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a documented risk, issues and change-management methodology
a quality plan with assurance and control processes
a project team-based environment.
Workbook
Use the Workbook provided in Appendix A to answer the questions. If you have workplace
documents you wish to submit instead of using the all or part of the Workbook:



You must be the author of these document
You need to map the workplace documents to the Assessment criteria. This mapping
demonstrates your understanding of the assessment criteria.
Your facilitator can provide you will details on the documentation you need to provide to do
this.
All questions in this assignment must be applied to your project (unless otherwise stated) and
specific answers (not just theory) are required to show you can apply what you have learnt to your
project – even if you do not currently undertake all aspects in your workplace.
Your answers must be satisfactory for all questions.
Submission
Note: It is important for project management to show you can meet deadlines.
Assignments will be submitted by uploading documents to the Assignments area in studEspace –
electronic copies are required for audit purposes. More than three attachments for a submission
will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS
Publisher and PDF. Versions accepted are 2003 onwards.
Feedback and Resubmission
You will receive your feedback within two weeks - you will be notified by email by your facilitator
when results are available. You will need to visit this Assignments area in studEspace and down
load your feedback.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Environmental Sustainability:
You may wish to consider including environmental sustainability principles in the information
management and communications by including reporting of project environmental impacts –
positive and negative.
Environmental sustainability could include:
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
Avoid or reducing the use of a resource including water, electricity, transport etc.

Reuse and recycling of a resource

Buying green

Reduction in packaging and other waste.
Criteria for competency
To achieve competency in this Unit, you must demonstrate knowledge, skills and experience to:










Identify, analyse and document information requirements, with input from stakeholders as the
basis for communication planning
develop within delegated authority an agreed communication management plan to support
the achievement of project objectives
establish and maintain designated project management information system to ensure the
quality, validity, timeliness and integrity of information and communication
manage the generation, gathering, storage, retrieval, analysis and dissemination of
information by project staff and stakeholders
implement, modify, monitor and control designated information validation processes to
optimise quality and accuracy of data
implement and maintain appropriate communication networks
identify and resolve communication and information management system issues
finalise and archive records according to agreed project information ownership and control
requirements
review project outcomes to determine the effectiveness of management information and
communication processes and procedures
identify and document lessons learned and recommended improvements for application in
future projects.
Assessor Instructions
Assessment Task 1 requires the student to submit evidence in a work-based project to
demonstrate that student has the knowledge, skills and experience to manage project information
and communication.
The assessor:








checks that each student’s proposed project satisfies the course requirements for the project
choice according to the criteria listed in the Project Choice section above
advises each student that their project satisfies the course requirements according to the
student’s course timetable
assesses each student’s work to ensure that their work satisfies the performance criteria for
competency listed above in Assessment Task 1
completes each student’s assessment within 2 weeks of submission
provides feedback as required about the student’s work overall and/or individual task
elements in writing
requests each student to resubmit their work or components of their work to satisfy the
performance criteria for competency as soon as possible after each assessment
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
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Assessment Task 2: Knowledge Test
Student Instructions
The Knowledge Test is comprised of 10 short answer questions and is administered by
studEspace in the Tests and Tasks area of the Manage Project Information and Communication
Site. The questions are drawn from the Project Management Body of Knowledge (PMBoK) and
from the Learning Program.
For your result to be satisfactory for the Knowledge Test you must receive 16/20.
All knowledge tests are untimed and are conducted as an open book revision exercise. It
should be undertaken as an individual assessment with no student interaction or teacher
interaction. If you leave the Tests for a long period of time the session may timeout. You need
to be careful to save or complete the Test before timeouts.
It is strongly recommended, as these answers can be lengthy, that you type your answers
into Word and then paste these into the Test. If you leave studEspace half way through a
test it will time out or the connection could be lost and you will lose your work. This is a
common problem mentioned by students.
Feedback and Resubmission: You will receive your feedback within two weeks - you will be
notified by your facilitator when results are available. You will need to go back into the Test to
view any comments and a breakdown of marks received per question.
Where students answers are deemed not satisfactory after the first attempt a resubmission may
be requested. If a student has demonstrated consistent effort in the learning of a module then, at
the teacher’s professional discretion, the student may be awarded a resubmission. This
resubmission must be made as soon after the initial assessment as possible.
Assessor Instructions
Assessment Task 2 requires the student to answer questions about project scope and submit their
answers on the studEspace Manage Project Information and Communications site. Answers must
demonstrate the student’s application of their information and communication management
knowledge to their project management skills and experience.
The assessor:





assesses each student’s answers in accordance with the performance criteria for competency
listed in Assessment task 1
should not accept theoretical answers or answers copied directly from texts without
acknowledgement of the text
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
record each student’s results in CLAMS.
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Assessment Task 3: Classwork
Student Instructions
Short Classwork exercises demonstrate your knowledge, skills and experience in project
management practice including your employability skills, such as teamwork and communication.
This assessment task is generally completed as group exercises. You will need to attend a
minimum of 6 units’ classwork exercises and complete the remaining 5 units’ classwork exercise in
your own time to satisfy the course performance requirements to achieve competency.
The five units that you complete in personal time must be submitted and assessed by the
facilitator as satisfactory prior to the course completion date.
Details of the Classwork Exercises are in Appendix B.
Assessment Criteria
The classwork or individual exercises must satisfy the performance criteria listed above.
Submission:
Discuss your ideas with your group in the class. You write your answers on a piece of paper,
clearly identifying each contributor in class and hand this to your teacher on completion.
If you complete your classwork exercise individually at home, write your answer on a sheet of
paper with your name and date and submit to your teacher according to your course program.
Assessment and Feedback:
You will receive assessment results and feedback from your teacher within two weeks of your
submission.
Your classwork activities must be complete and assessed as satisfactory by the completion of your
course to achieve competency in the overall course.
Assessor Instructions
Assessment Task 3 requires the student to participate individually and/or in groups to complete
the required information and communication management activities. Answers must include the
names of any group participants.
The assessor:




must inform the students that their answers must satisfy the performance criteria for
competency listed in Assessment Task 1 above
must inform the students that participation in group work is mandatory to assess each
student’s capacity to communicate and work with project team members
assess each student’s answers and provide feedback within 2 weeks of submission
notifies each student that they are Satisfactory/ Not Satisfactory in writing
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
record each student’s results in CLAMS.
Additional Assessment Information
Finding out
results
Other than from your teacher, unit results may also be accessed using your log-on
to Student e-Services. You should have received information about how to register
for Student e-Services when you enrolled.
Dispute of
Mark/grade
If you do not agree with the mark/grade given for your assessment, you may
appeal the assessment decision. You should first discuss the assessment result with
your teacher. If you are not satisfied with the outcome of that discussion you can
access the appeal process through the staff in the campus administration office.
Reasonable
Adjustment
If you have a permanent or temporary condition that may prevent you successfully
completing the assessment task(s) you should immediately talk with your teacher
about ‘reasonable adjustment’. This is the adjustment of the way you are assessed
to take into account your condition and may include providing a support person or
extra time. The assessment criteria cannot be altered.
Recognition
of Prior
Learning
(RPL)
All TAFE students are eligible to apply for credit for previous formal, informal and
non-formal learning. Refer to the Training and Education Support website for
information about Credit pathways (Articulation, Credit transfer and Recognition of
Prior Learning (RPL). There is also a brochure widely available throughout the
campus on RPL.
Each case of student absence from an assessment event, or late submission of an
assessment event, will be considered by the teacher on an individual basis.
Students should endeavour to notify their teacher in advance where an absence
will prevent them from attending, or submitting, a planned assessment event (e.g.
class test, presentation, project, report, portfolio or assignment). Unexpected
absence and/or late submission due to illness, work commitments and/or other
unforeseen misadventure MUST be supported by documented evidence (e.g.
medical certificate, statements from employers etc.). If you fail to adequately
notify and/or explain your absence/late submission penalties may apply as follows:
1. If a student is late handing in an assessment event the following penalties
may apply:
a. Penalty A – if the assessment event is up to 7 days late the total
mark is reduced by 15% OR the grade is reduced by one level, for
example reducing a Distinction to a Credit or a submission may be
eligible for a Pass grade only. Note: In Pass/Fail (or Ungraded
Competency) units, penalty A will not apply.
b. Penalty B – if the assessment event is more than 7 days late the
mark is reduced to a zero OR the grade is reduced to a Fail/Not
Competent for this event.
2. No penalty will apply if the student has an acceptable reason and
negotiates a new date with the teacher before the original due date, or if it
is not possible, at the first attendance after the event or within 7 days
(whichever is the sooner). The negotiated or revised date will become the
due date and Penalties A or B (see above) will apply if the assessment event
Policy on
Late
Assessment
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is not submitted by the revised due date. If extension is not accepted the
original due date applies and the penalties will be as outlined.
3. If the student does not attend a class test, presentation or other classroombased assessment event on a negotiated date, Penalty B may apply.
4. Failure in one particular assessment event may not necessarily mean a Fail
in the unit. Is there a penalty for late submission of assessment tasks?
What is the procedure if a student is absent on the day of an assessment
event? For information about assessment in TAFE please see "Every
Student's Guide to Assessment in TAFE NSW" which was offered at
enrolment and is available on the TAFE internet site at:
https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment
_guide.pdf
Policy on
Plagiarism
Definition: Plagiarism involves using the work of another person and presenting it
as your own.
A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an
assignment, or in any piece of work which is to be assessed, without clearly
acknowledging their source(s) for each quotation or piece of borrowed material:
a) copying out part (s) of any document or audio-visual material,
including computer–based material;
b) using or extracting another person’s concepts, experimental results,
or conclusions;
c) summarising another person’s work;
d) in an assignment where there was collaborative preparatory work,
submitting substantially the same final version of any material as
another student.
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Appendix A – Assessment Task 1 - Workbook for Manage Project Information and Communication
Element 1: Plan information and communication processes
1. You are required to provide a communications management plan for the project – use the template below.
Communications Management Plan
Communications Matrix:
Target Audience
Communication needs
Messenger
Vehicle (How?)
Frequency
<Person or groups
who will receive
the information>
<Information/communication
requirements including language,
format, content and level of
detail>
<Person
responsible for
communicating the
information>
<How will it be sent? Format
and delivery method including
any technology being used>
<Timeframes and how
often?>
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Communication Management Procedures:
<Insert Communication Management Procedures which may include: including standards,
escalation processes, version control, process to update the Communications Management Plan,
glossary, flow charts for communications, communication constraints and policies, roles and
responsibilities, communication review, timelines >
Project Management information system:
<Describe a systematic approach to the storing, searching and retrieval of information relevant to
the project (manual systems or computer based). This could include access authority levels,
ownership considerations, privacy considerations, roles and responsibilities, version control,
templates .>
______________________________________________________________________________
Element 2: Implement project information and communication processes
1. Provide an example of a project communication about the status of the project including
scope, time and cost. This may be via status report, meeting (depending on your choice of
meeting you can use the one from the unit Manage Meetings) or newsletter or any other
appropriate communication method.
<<<< INSERT ANSWER HERE >>>>>
2. Describe the validation process that you used to ensure quality and accuracy of data reported.
<<<< INSERT ANSWER HERE >>>>>
Element 3: Assess information and communication outcomes
1. How would you finalise and archive records? How would this reflect ownership of the
information and control requirements?
<<<< INSERT ANSWER HERE >>>>>
2. Review your project performance in terms of information and communication management.
Would your information and communication management processes and procedures be
considered effective? Why/why not?
<<<< INSERT ANSWER HERE >>>>>
3.
List all information and communication issues you may have experienced on the project (in
the table below) including a recommendation for future projects.
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Date
Description of
problem/opportunity
Recommended Action for next
time/project
Lesson Learnt
Raised By
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Appendix B – Assessment Task 3 – Classwork – Manage Project
Information and Communication
The following classwork may be completed in class in small groups or individually or at home
individually. 20 minutes will be allowed to complete this task. The answer will be assessed as
Satisfactory/ Not Satisfactory.
Criteria for competency
The classwork or individual exercises must satisfy the performance criteria listed in Assessment
Task 1.
Instructions
Based on your experience, provide an Issue Log of information and communication issues –
provide a resolution for these.
Write your answers on a piece of paper, clearly writing the contributors and hand this to your
facilitator on completion.
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