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Patient Participation Group (PPG) Minutes of meeting at Covent Garden Medical Centre on Thursday 9 June 2016. Those Present: Mr. Charles Amanakwaah Mr Denzel Andrews. Mrs Moira Andrews Ms. Anna Branco Miss .Nadya Babiychuk (Practice Manager) Mr. Keith. A. Danvers- Colquhoun (Chairman) Ms Alice Farmer Dr Kandiah Pathmanathan (General Practitioner) Mr. John Phillips Mrs Lupe Saaverdra Miss. Tracy Smith friend Ms Katalin Swann. Miss. Marilyn Velasquez The email address of each has been recorded into the SystemOne Absentees : Mrs. Jean Madgwick –was on holiday Mr. Juan Miguel Saaverdra Mr. Kodor Miah 1 Mr. Yunus Raiss Miss. Lorraine White Introduction. The meeting opened at 6.40 pm. Mr Danvers- Colquhoun mentioned that there were just a few pointers he wanted to raise following the last meeting on 15 December 2015. Staff badges: It would be fair to say that staffs have not always worn their badges, but in recent times the badge is worn regularly. If staff do not wear their badge, it is to be drawn to the attention of the practice manager. Due to the occasional irrational behaviour of some patients, a notice is now placed in the surgery to say that there is now zero tolerance in this surgery. It was brought to the attention of those present that following the patient survey undertaken in 2015, Dr Path has tried hard for many months to get a female doctor in post. He had interviewed several who either did not express an interest to join the new partnership, or were discourteous by not reciprocating in expressing an interest or otherwise after leaving the initial meeting. There was one who did not possess the right persona to handle the patients of different various populations. Dr Path had taken decades to build the trust with his patients, which could easily be dismantled. In consequence, it was thought best to engage male doctors to join the surgery. Two doctors had expressed an interest, but they both turned out to be a complete disappointment. They both worked in the PMS ( Personalised Medical Services), where there was a provider, and they were salaried doctors. Their concept of being in a partnership, and being autonomous was quite different of what would be expected, moreover there was no guarantee that they could bring 2 their patients. Also, with the current number of 2800 patients, it would not be feasible to have three GPs in situ. In consequence, Dr Path has decided to continue on his own for the foreseeable future. It was suggested by a member that rather than engage a female doctor, it might be best to employee two nurses, as the current nurse works part-time, equivalent to a full time nurse. Opening time of the surgery and GP Consultation. Generally speaking, this did not cause a problem. The Chairman explained that the doctor has a heavy work schedule, and always does his best for his patients. The additional hour has made a good deal of difference and has enabled him to focus on important matters, which in the past he has had to place on the back burner. No changes to the opening hours of the surgery, and reception staff are still available at 8.00am. There have been marked improvements to the telephone system. A voicemail tells the patient that the line is busy and they are in the queuing system. It allows the surgery to incorporate certain messages, for the benefit of patients, also to inform them of latest news occurring in the surgery. Fire Drill. This was undertaken spontaneously during surgery hours. The result was most satisfactory, without any panic whatsoever. All staff and patients were ushered out calmly, and there was accountability of both staff and patients alike. There will be another drill in the not too distant future. Health Trainer Katalin Swann. 3 Katalin introduced herself, and explained in depth her role as a Health Trainer. Nadya Babiychuk handed out packs and drew the attendees’ attention to the various leaflets. Questions were raised, and addressed by Katalin to everyone’s satisfaction. Muscular Skeletal Service (MSK) awareness. It was pointed out that any patient with musculoskeletal problems could book their own appointment by visiting the website www.healthsharelondon.org.uk . This applies to those patients with pains in their back, neck, muscles, or joints. The leaflet for the service was included in pack for each member. Introduction to Detailed Coded Record for online service. The first offer to patients for online services was in 2014 and it’s brought appointment booking, prescription management and the option for patients to view a summary version of their health record. From 31 March 2016 all practices in England are required to offer online access to their record detailed information from the GP record, i.e. information held in coded form. What is meant by detailed coded record view? What will the patient be able to see? The online detailed coded record refers to items in coded (set) text, as opposed to ‘free text’. The patient will be able to see demographics, diagnosis/condition, medications and latest issue date, as well as numerical results information. Online Service Information Pack details, about the various procedures under various subheadings, such as “Getting Started”, “Protecting Your GP Records”, “What You Need to know and Patient and Practice responsibilities”. Further details are obtainable from the reception staff 4 by telephoning or visiting the surgery. A password will be issued after the registration process has been completed and from account the DCRA can be requested which will gives an opportunity to review blood test results and DCR. NHS Health Check Surgery’s achievement 2015 notification. The NHS Health Check programme is a public health programme aimed at preventing cardiovascular disease. These health checks applied to those between the ages of 40-74 groups excluding those in risk group. Last year the Public Health has set up targets on the NHS Health Check programme; the annual target was 20% to offer the health check for eligible patients, and 15% to deliver the health checks. Covent Garden Medical Centre has achieved the set target and percentage of the offered health check. Congratulations were offered by the senior Public Health Officer at the Public Health Department. This year we will continue concentrating working on the HC as it is great opportunity to identify patients which might be on High Risk of diabetic or heart proplem. Any Other Business. Concerns were expressed that the minutes of the last PPG meeting held on 15 December 2015, had not been received in spite of the fact that emails were given. The Chairman said that he would follow this aspect up with the practice manager and her staff. It was suggested that using text and voicemail messages on the surgery’s telephoning is one way of advertising the forthcoming meeting, not to mention the in-house advertising screen. All these pointers were helpful, and certainly would be taken on board. 5 Next Meeting. It was agreed that the next meeting would be scheduled for 24 November 2016. The meeting closed at 20.05 pm. Keith. A. Danvers-Colquhoun. Chairman of Patients Participation Group. 14 June 2016 6