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Merger FAQs – DAVAAR MEDICAL CENTRE AND THE HOLLIES SURGERY PARTNERSHIP 1. If the decision has already been made why are you calling the meetings on xx/xx/xxx consultation meetings? The decision to merge the practices is a business one that the Partners have taken based on the way the Government is moving forward with the NHS and how it contracts GP services. What we are consulting on are Patients’ opinions on what currently works well and what, as a result of a merger could work even better. It is also to offer information and answer queries and concerns. 2. Will I still be able to make appointments at my usual surgery? Yes you will. 3. Will I still be able to see my usual doctor? Yes you will. All staff and partners (whether clinical or not) will be based at their original site but will work across both sites so that we ensure the best practices are used across the whole new organisation. This should be very beneficial to staff and patients and is also a requirement of the Care Quality Commission. 4. Can I see another doctor if I want? Patients will be able to request appointments with any doctor. Across both sites we will have 2 male GPs and 6 female GPs on a regular basis. There will be a further male GPs joining our team. 5. Will I have to go to one of the other sites for particular consultations or treatments? If we feel that one site may provide a more appropriate service – for example the Hollies surgery premises at Boyds Walk has a minor surgery suite - you may be asked if you are able to attend there. 6. Will the practice boundaries change? No – both practices already have very similar boundaries. We will continue to register and provide services for patients that fall into both catchment areas. 7. How will the new arrangement benefit patients? A larger practice can offer earlier and later appointments – for example, appointments are offered at Davaar medical Centre from 7-8am and 6.30-7.30pm once a week. 8. Will any service currently offered be removed or stopped? No – As a result of the merger all previous primary care services offered by the practices will remain unaffected. All services we currently offer under the GP Contract will continue. 9. Will any new services be introduced? We strongly hope so. We are still in the early stages of investigating what services would be appropriate and helpful to the people of Dukinfield but are all committed to improving access to and delivering the best healthcare possible. 10. How will the new arrangement benefit the medical staff at the practice? Medical staff will have a wider pool of knowledge to draw upon and will have more opportunities to specialise; annual and sick leave should be better covered leading to lower stress levels of the remaining staff. Partners will be able to share the ever increasing administrative work load required of them by the Government. 11. Can I choose whether to make an appointment at any of the sites? We will shortly be working to facilitate access to both IT systems from each site to ensure clinical safety. This system needs to be robust before we allow cross booking on a routine basis. We need to roll this out with care and not rush it for clinical reasons. 12. How do I make an appointment at one of the other sites? From July 2016 you will be able to book in person, over the phone or online to any site; before that, online booking will remain site specific. 13. Will the nurse, phlebotomist and healthcare assistant be available as often as they are now? Will they also work at the other sites? Yes they will be working across all sites and we do not intend to reduce appointments 14. Will the phone number remain the same? At the moment each practice retains the usual number however, at some point in 2016, the surgery number will change to enable calls to be handled across the merged practices. 15. Will the website for making appointments and reordering prescriptions remain the same? At the moment we have both websites running but we are developing a website for Davaar Hollies Partnership which will include both sites. 16. Will the arrangement with the pharmacy to deliver my medications continue in the same way? Yes. There will no change to this. 17. Will the reception operate in the same way? We do not anticipate any changes except with the phones. 18. What is the PPG? This is a Patient Participation Group run by patients for patients. It provides a link between the surgery and our patients and is an important part of ensuring that the impact of the Government's plans for the NHS meets the needs of all our patients. Things that PPG’s could do can include: Setting up information events for patients to attend Jointly discussing the feedback from the patients survey Feeding back concerns expressed by patients where services were not effective or coming up with suggestions that could lead to saving money, for example where things are being duplicated. Discussing why the practice is not offering the same kind of service as another Providing feedback from patients on ways to improve the surgery 19. Will the PPG continue to operate in the same way after the merger? The PPG members need to meet jointly and decide their preferred way forward. Dukinfield Medical Practice would like the Davaar Medical Centre and The Hollies Surgery PPGs to work together for the benefit of the patients of the new organisation and feels that joining together would be the best way forward for this. 20. Will I be removed from the list if I don’t attend any of the consultation meetings or respond to the written feedback requests? No – All patients will be automatically transferred to the newly merged practice under the name of Dukinfield Medical Practice. Only if a patient chooses to move practices will they be removed. 21. Do I need to do anything as a patient to remain on the list? No – patients will automatically be transferred onto the new practice list under the name of Dukinfield Medical Practice 22. Will this affect any treatment or medication I am currently receiving either at the GP practice or Any Hospital? No – Any patient’s current treatments/ medications or any investigation that they are undergoing at a hospital will be unaffected, by the merger. 23. Will this affect my referrals to hospital? No – Any patient who is currently undergoing investigations or treatment at a hospital will be unaffected. 24. Will this affect access to other services such as District nurses, midwives, community matrons etc…? No – Any patient who is currently under the care of community based services at home or within the practice will be unaffected