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HYPERION APPLICATION OPERATION SUPPORT Timely, reliable database and middleware systems monitoring and maintenance services OUTCOME BASED APPLICATION OPERATION SUPPORT [AOS] Thirdware’s Outcome-Based AOS services offer on-demand, accurate systems monitoring and maintenance. These services consist of proactive database and middleware monitoring, incident analysis, problem identification, root cause analysis and change management. Our AOS services provide customers with data regarding the status and quality of service and the performance of the database and middleware systems. Report data includes alert summaries, service request “ Thirdware’s team is a credit summaries, system performance, data trends and recommendations. to our company. Their immense AOS SERVICE STREAMS knowledge, Projects Operations willingness to help at any Hyperion Environment Monitoring & Maintenance Services Version Technical Migration/Upgrade DR Setup customer care is (SQL / Oracle DB Troubleshooting & Support) (Version x to Version 11.1.2.4) Environment Setup the very best time, and their Others out there. ” Senior IT Executive, Ford Motor Company OUTCOME BASED MODEL Result-based, not effort-based Outcome Based Model Overall cost reduction Cost Knowledge Efficiency Productivity Outcome-based cost structure Support process focused on delivering outcomes • 888-278-8775 SLA Target Call resolution rate Committed to providing yearon-year improvements [email protected] Environment Availability • www.thirdware.com MONITORING SERVICES SYSTEM-LEVEL TROUBLESHOOTING PERIODIC MAINTENANCE ON-DEMAND ACTIVITIES BENEFITS OF THIRDWARE’S OUTCOME BASED MODEL Instead of the traditional resource based support model, Thirdware offers an innovative outcome based model for support services that provides: • • • • Value Based Approach: Focus on delivery. Customer pays for measurable results of defined services Ownership and Accountability: Entrusts ownership and accountability to service provider Best Practices: Efficient processes, robust methodology and standard monitoring toolset Cost Reduction: Drives reduction in service incidents translating to cost reduction for customers OUTCOME DELIVERABLES MEASURE • Predictability • Increased Reliability and Availability • • • High availability monitoring Proactive risk mitigation Penalty driven SLA adherence Cost-Effectiveness • Reduction in TCO y-o-y Measurable Services Cost • Alert notifications for key database parameters • Outcome and non-headcount based models Immediate notification when critical thresholds of key database parameters are exceeded Advanced warning of service interruptions • 95% uptime guarantee per DB/year or less than 8 hours of unplanned downtime per DB/year • Incremental cost efficiency of at least 2% y-o-y • • • Per Database/Domain Cost Cost based on type of services leveraged Productivity improvement passed on to client Thirdware is committed to helping our clients utilize best of breed technologies to achieve sustainable competitive advantages. We bring business and technology together to assist global organizations with IT Consulting, Implementation, Managed Services, Application Development & Integration. [email protected] • 888-278-8775 • www.thirdware.com