Download outcome based application operation support

HYPERION APPLICATION OPERATION SUPPORT
Timely, reliable database and middleware systems monitoring
and maintenance services
OUTCOME BASED APPLICATION OPERATION SUPPORT [AOS]
Thirdware’s Outcome-Based AOS services offer on-demand, accurate
systems monitoring and maintenance. These services consist of
proactive database and middleware monitoring, incident analysis,
problem identification, root cause analysis and change management.
Our AOS services provide customers with data regarding the status and
quality of service and the performance of the database and middleware
systems. Report data includes alert summaries, service request
“
Thirdware’s
team is a credit
summaries, system performance, data trends and recommendations.
to our company.
Their immense
AOS SERVICE STREAMS
knowledge,
Projects
Operations
willingness to
help at any
Hyperion Environment
Monitoring & Maintenance
Services
Version Technical
Migration/Upgrade
DR Setup
customer care is
(SQL / Oracle DB
Troubleshooting & Support)
(Version x to
Version 11.1.2.4)
Environment
Setup
the very best
time, and their
Others
out there.
”
Senior IT Executive,
Ford Motor Company
OUTCOME BASED MODEL
Result-based, not effort-based
Outcome
Based
Model
Overall cost reduction
Cost
Knowledge
Efficiency
Productivity
Outcome-based cost structure
Support process focused on
delivering outcomes
•
888-278-8775
SLA Target
Call resolution rate
Committed to providing yearon-year improvements
[email protected]
Environment
Availability
•
www.thirdware.com
MONITORING
SERVICES
SYSTEM-LEVEL
TROUBLESHOOTING
PERIODIC
MAINTENANCE
ON-DEMAND
ACTIVITIES
BENEFITS OF THIRDWARE’S OUTCOME BASED MODEL
Instead of the traditional resource based support model, Thirdware offers an innovative outcome based
model for support services that provides:
•
•
•
•
Value Based Approach: Focus on delivery. Customer pays for measurable results of defined services
Ownership and Accountability: Entrusts ownership and accountability to service provider
Best Practices: Efficient processes, robust methodology and standard monitoring toolset
Cost Reduction: Drives reduction in service incidents translating to cost reduction for customers
OUTCOME
DELIVERABLES
MEASURE
•
Predictability
•
Increased Reliability
and Availability
•
•
•
High availability monitoring
Proactive risk mitigation
Penalty driven SLA adherence
Cost-Effectiveness
•
Reduction in TCO y-o-y
Measurable Services Cost
•
Alert notifications for key database
parameters
•
Outcome and non-headcount based
models
Immediate notification when critical
thresholds of key database parameters
are exceeded
Advanced warning of service
interruptions
•
95% uptime guarantee per DB/year or
less than 8 hours of unplanned downtime
per DB/year
•
Incremental cost efficiency of at least 2%
y-o-y
•
•
•
Per Database/Domain Cost
Cost based on type of services leveraged
Productivity improvement passed on to
client
Thirdware is committed to helping our clients utilize best of breed technologies to achieve sustainable
competitive advantages. We bring business and technology together to assist global organizations with
IT Consulting, Implementation, Managed Services, Application Development & Integration.
[email protected]
•
888-278-8775
•
www.thirdware.com