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Comm101 Communication skills NONVERBAL COMMUNICATION Dr. Fatmah Almoayad Course content ■ Orientation and introduction ■ The process of communication ■ Nonverbal communication ■ Verbal communication ■ Interpersonal skills of health care professional ■ Therapeutic communication ■ Roadblocks to therapeutic communications ■ Communicating with your supervisor ■ Cultural sensitivity Chapter Objectives After Completing this Chapter we should be able to: – Describe the importance of nonverbal communication. – Explain how nonverbal communication may convey messages. – Describe important nonverbal skills for HCPs. 3 What are nonverbal communications Intentional and unintentional body language that convey information that words alone often don’t. They provide clue to people’s inner thoughts and feelings. Why are they important? ■ They are the form of communication that start before talking. ■ Allow HCP to begin formulating opinions about patients motional state and respond accordingly. ■ They give clues to the patients’ inner feeli ■ They give further meaning to the spoken message. ■ They are the main mode of communications. Words 7% Tone of the voice… Nonverbal clues 70% Don’t over interpret nonverbal signs Tired Angry Confused Impatient Sleepy Stomachache Headache Self-conscious Scared Cold Relationship between nonverbal and verbal communication ■ Nonverbal communication can either enhance or interfere with verbal communication. ■ Messages are most effective when nonverbal and verbal communication are consistent. ■ If there is a conflict between them nonverbal messages are believed more. Types of nonverbal communications ■ Kinesics: Body movements. ■ Proxemics: Physical distance between people. ■ Touch Nonverbal communications usually appear in a cluster (group) to convey the same message. Types of nonverbal communications ■Kinesics (Body movements) – gestures – facial expressions – gaze patterns 1- Gestures Body movements that replace or are used in combination with words. They are the most common and obvious form of nonverbal communications. Uses if gestures ■ When speech is ineffective ex. language barrier ■ When speech is insufficient ex. Complex content. ■ To relieve stress ex. Running hand through hair or nail biting. ■ Regulate flow of conversations ex. Nodding Importance of gestures ■ Emphasize the meaning. ■ Clarify and/or add to the verbal content of a message. ■ Hold the attention of the listener. ■ Build rapport. Example uses of Gestures 2- Facial expressions Facial expressions provide a rich source of information about emotions. Many expressions are biologically determined, universal and learned across cultures. Importance of facial expressions ■ Help to regulate the flow of a conversation. ■ Help HCPs to understand what patients are reluctant to talk (ex. Pain, discomfort, etc.) ■ Give feedback to the speaker to adapt communication accordingly. Most observable facial expressions. ■ They eyes show joy and happiness as well as sorrow, sadness and grief. ■ Smiles convey positive feelings ex. Happiness. ■ Facial movements express happiness, interest, surprise fear, anger, disgust or sadness. Listeners facial expressions give feedback to the speaker. Facial expressions include they eyes, the cheeks, the mouth, the nose and the brows. Can you tell which smile is fake? Why? Leakage Involuntary or subconscious gestures and/or facial expressions that reveal the true feeling of an individual Important points for HCP ■ Control your facial expressions especially when having negative feelings such as anger, disgust and shock. ■ When talking with patients smile to encourage and reinforce. ■ Pay extra attention to signs of pain. ANY QUESTIONS?