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QUEENS ROAD SURGERY PPG MEETING – MONDAY 16TH SEPTEMBER 2013 @ 6.30 PM MINUTES Present: Dr A, Dr N, KS, LG, CS, JE, CD, LQ, DR, JH, PC Apologies: JW, HS, EW KS started the meeting and welcomed new faces to the group, read out the apologies and introduced JE to everyone as the Chairperson of the PPG. KS added that there was nothing much from the last meeting and Minutes from that meeting had been sent out. Also the seasonal Newsletter had been done. KS informed the meeting that the surgery website has lots of information and latest news on there and that there had been a lot of ‘hits’ which is very good. Mr C commented that perhaps it would be a good idea to have the website address put up in the waiting room - To be Actioned. Regarding vaccinations there is a new Shingles vaccine this year for patients aged 70 and 79. Public Health will inform us of further ages in due course. There is also a new child vaccine which is to be given nasally. KS said that we have a new nurse starting this week. KS talked about the recent letters received by patients regarding the Summary Care Record and how patients can, if they wish, opt out. All patients will be asked by the gp/hospital etc if they can view their Summary Care record before doing so. DA added that this summary care record will benefit patients who become ill out of area and at least the patient’s medications and allergies will be known which will help in their care. Mr H responded to this saying that with regard to healthcare providers, would this include private healthcare providers and if the patient’s information went to these providers, how secure would it be then? FN acknowledged that this was a good point – NB: KS would like to add that the Summary Care Record can only be obtained by NHS staff who hold a smartcard. September 2013 JE then spoke to the Group regarding the Portsmouth Clinical Commissioning Group Forum which she and Mr JW attended in May. It was an interesting evening and a bit challenging. JE passed around the information sheets from that Forum meeting. JE said she felt it was a bit confusing about what can be done locally and what can be done nationally. The CCG spoke about the budget, what it was spent on, the difference between how GP surgeries are commissioned and how services are commissioned. There are 219,000 patients in the city with a budget of £246 million. Overall JE said she found it a useful meeting and the next forum is on Thursday 19th September 2013. She asked the Group for any questions they would like raised at the meeting. JH said that perhaps the question about patient’s information and private healthcare providers could be clarified. JE also added that Out of hours, 111 service and electronic prescriptions were talked about and also electronic records and how important it would be as out of hours would have access to the information. There was also a group discussion about the ‘ideal Practice’ and the biggest complaint was waiting time for appointments. Next was not being able to see the same GP and also GPs need to improve their communication between themselves and patients. Dr A said that doctors have an appraisal and revalidation every 5 years. JE commented that the forum meeting on Thursday was to discuss the services of Older Peoples’ Mental Health and the Walk-in and Treatment Centres. The CCG would like feedback from patients – JE asked the Group if anyone had used any of these services. Mr Q said that the Treatment Centre has very limited services. CS added that 9 out of 10 patients come back to see their own GP. JH said that he had attended the Treatment Centre, DA commented that it is ok for minor injuries and that minor surgery is very good. Mr Q added that he thought the Walk in Centre was a ‘waste of time’. JE informed the group that the CCG has their AGM on 2nd October at St James’ Hospital 6-8pm. JE is unable to attend and asked if anyone in the group would be able to go. JH said that as it is in the evening he has no transport. It would be a good idea for some Public Transport info from the CCG as patients without their own transport are unable to get there. JE said this was a good point and will raise this at the meeting. The CCG are also interested in any thoughts patients have regarding communication across practices; ways to improve this etc. JH suggested a newsletter. JE said that at the last meeting patients who attended were outnumbered by the CCG. KS commented that it is very new and it will take time. September 2013 KS thanked JE and asked the group if there were any other questions and ideas for the next audit and to let the surgery know by middle of October. The next PPG meeting will be in November so the questionnaire needs to be done. PC said to perhaps incorporate a question in the survey about seeing the same doctor? To be actioned. It was also suggested that we seek patients view on Phlebotomy clinics at present only done in the mornings. Also patient’s awareness of the Practices website and online booking of appointments. Mr D asked if we need to be in the CCG and DA replied that we do. CD also asked about physios being able to refer patients and he thought only GPs could refer patients on. DA responded that certain pathways, for example spinal, need to be followed and in this case physios can refer patients on for MRI etc. FN also added that GPs still refer patients as well. JE asked the group with regard to the survey if perhaps members could sit in the waiting area to chat to patients. Also whether the CCG information regarding meetings and outcome etc could be put in the magazine ‘Flagship’? to help communication. JE to enquire at meeting. KS closed the meeting and said that the Minutes will be sent out and another meeting will be arranged for November. September 2013