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ROSEWORTH SURGERY
PATIENT PARTICIPATION MEETING
8th DECEMBER 2015
1. Phyllis was asking if there was a problem with the phones. CR has now sorted out.
2. Review of 2015 – Christine went over the events of the year. There has been a lot of
staff changes at the surgery, 2 nurses and 3 reception staff have left. This has been
quite a challenging time for Roseworth, however we are happy to say we have
weathered the storm and have appointed Christine Lucas as our practice nurse
(excellent feedback from PPG members regarding Christine) and Laura Lois will be
joining us as a part time practice nurse in January 2016. Laura will be working
Wednesday and Friday and will also work alternate late night surgery. Elsie asked
how far in advance patients can book nurses appointment, from January there will
be no restrictions. Eric enquired about telephone consultations, at present we do
not offer that service, however if a patient requests it they can talk to the Doctor of
the Day at any time.
We have also had a change in reception staff this year, Lindy and Abby have now left
us and Tracey is our full time Health Care Assistant and we welcome Chantelle,
Jannat and Marie to the team.
3. Newsletter – Christine did a brief overview of the Newsletter
 A&E attendance - recap on appropriate use of service
 Promoting pharmacy first
 Flu Vaccines – not a good uptake this year as a lot of patients are attending
the pharmacist to have their vaccine. Also last year’s vaccine was not as
effective as previous years and patients may have lost confidence in the
vaccines as a result.
 Mop up of pneumonia and shingles going ahead.
4. PPG CCG Meeting – Alan Rakison and Michael Thomas attended, again the main
complaint from our members is that there seems to be a lot of talk but nothing very
much being done on an operational level. Also there is the feeling that CCG
meetings are dominated by the West End surgeries.
5. Change of Doctors – Dr Renucci and Dr Bryant (FY2 doctors) have moved on and we
welcome Dr Ben Rapaport and Dr Chisom Apakama to the team. PPG asked if we
could possibly look into what new doctors have specialised in whilst working in
secondary care in order that we could signpost patients to them.
6. Promoting online services - from the end of March 2016 patients will be able to view
any coded entries and results on line. We are going to ask PPG members to pilot this
in the first instance and will send letters in the New Year.
7. Student Clinics – we are having problem filling our student clinics. Christine would
welcome any suggestions at all to resolve the problem. It was suggested we should
maybe take a different approach and ask patients why they do not wish to be seen
by a student, bearing in mind a senior partner will oversee and diagnosis or
treatment.
8. Unplanned admissions – still going ahead with personalised care plans.
9. CQC – we still are awaiting our visit which we hope will be in February 2016. PPG
members confirmed they are still happy to take part.
10. David Carson Project – the CCG have commissioned this service, whereby data will
be collected to ensure practices are operating effectively. Christine will feed back
the data collected to the PPG in due course.
11. A.O.B – Tony Walker enquired about annual check ups for patients. Christine
explained our recall system works, however we do have a backlog due to staffing
problems with the nursing team which, as stated earlier, is now resolved.
12. Next Meeting March 2016 – dated to be advised.