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QUEENS ROAD SURGERY
PPG MEETING – MONDAY 16TH SEPTEMBER 2013 @ 6.30 PM
MINUTES
Present:
Dr A, Dr N, KS, LG, CS, JE, CD, LQ, DR, JH, PC
Apologies: JW, HS, EW
KS started the meeting and welcomed new faces to the group, read out the
apologies and introduced JE to everyone as the Chairperson of the PPG.
KS added that there was nothing much from the last meeting and Minutes from that
meeting had been sent out. Also the seasonal Newsletter had been done.
KS informed the meeting that the surgery website has lots of information and latest
news on there and that there had been a lot of ‘hits’ which is very good. Mr C
commented that perhaps it would be a good idea to have the website address put up
in the waiting room - To be Actioned.
Regarding vaccinations there is a new Shingles vaccine this year for patients aged
70 and 79. Public Health will inform us of further ages in due course. There is
also a new child vaccine which is to be given nasally. KS said that we have a new
nurse starting this week.
KS talked about the recent letters received by patients regarding the Summary Care
Record and how patients can, if they wish, opt out. All patients will be asked by the
gp/hospital etc if they can view their Summary Care record before doing so. DA
added that this summary care record will benefit patients who become ill out of
area and at least the patient’s medications and allergies will be known which will
help in their care.
Mr H responded to this saying that with regard to healthcare providers, would this
include private healthcare providers and if the patient’s information went to these
providers, how secure would it be then? FN acknowledged that this was a good
point – NB: KS would like to add that the Summary Care Record can only be
obtained by NHS staff who hold a smartcard.
September 2013
JE then spoke to the Group regarding the Portsmouth Clinical Commissioning
Group Forum which she and Mr JW attended in May. It was an interesting evening
and a bit challenging. JE passed around the information sheets from that Forum
meeting. JE said she felt it was a bit confusing about what can be done locally and
what can be done nationally. The CCG spoke about the budget, what it was spent
on, the difference between how GP surgeries are commissioned and how services
are commissioned. There are 219,000 patients in the city with a budget of £246
million. Overall JE said she found it a useful meeting and the next forum is on
Thursday 19th September 2013. She asked the Group for any questions they would
like raised at the meeting. JH said that perhaps the question about patient’s
information and private healthcare providers could be clarified.
JE also added that Out of hours, 111 service and electronic prescriptions were
talked about and also electronic records and how important it would be as out of
hours would have access to the information. There was also a group discussion
about the ‘ideal Practice’ and the biggest complaint was waiting time for
appointments. Next was not being able to see the same GP and also GPs need to
improve their communication between themselves and patients. Dr A said that
doctors have an appraisal and revalidation every 5 years.
JE commented that the forum meeting on Thursday was to discuss the services of
Older Peoples’ Mental Health and the Walk-in and Treatment Centres. The CCG
would like feedback from patients – JE asked the Group if anyone had used any of
these services. Mr Q said that the Treatment Centre has very limited services. CS
added that 9 out of 10 patients come back to see their own GP. JH said that he had
attended the Treatment Centre, DA commented that it is ok for minor injuries and
that minor surgery is very good. Mr Q added that he thought the Walk in Centre
was a ‘waste of time’.
JE informed the group that the CCG has their AGM on 2nd October at St James’
Hospital 6-8pm. JE is unable to attend and asked if anyone in the group would be
able to go. JH said that as it is in the evening he has no transport. It would be a
good idea for some Public Transport info from the CCG as patients without their
own transport are unable to get there. JE said this was a good point and will raise
this at the meeting. The CCG are also interested in any thoughts patients have
regarding communication across practices; ways to improve this etc. JH suggested
a newsletter.
JE said that at the last meeting patients who attended were outnumbered by the
CCG. KS commented that it is very new and it will take time.
September 2013
KS thanked JE and asked the group if there were any other questions and ideas for
the next audit and to let the surgery know by middle of October. The next PPG
meeting will be in November so the questionnaire needs to be done.
PC said to perhaps incorporate a question in the survey about seeing the same
doctor? To be actioned.
It was also suggested that we seek patients view on Phlebotomy clinics at present
only done in the mornings.
Also patient’s awareness of the Practices website and online booking of
appointments.
Mr D asked if we need to be in the CCG and DA replied that we do. CD also asked
about physios being able to refer patients and he thought only GPs could refer
patients on. DA responded that certain pathways, for example spinal, need to be
followed and in this case physios can refer patients on for MRI etc. FN also added
that GPs still refer patients as well.
JE asked the group with regard to the survey if perhaps members could sit in the
waiting area to chat to patients. Also whether the CCG information regarding
meetings and outcome etc could be put in the magazine ‘Flagship’? to help
communication. JE to enquire at meeting.
KS closed the meeting and said that the Minutes will be sent out and another
meeting will be arranged for November.
September 2013